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- Next Softphone 1.0 (Windows)
- NX is a softphone with a Computer Telephony Integration - CTI tool for Asterisk and third party application. API is based on .INI files, through which one can integrate IP telephony to any CRM / ERP software. FEATURES * SIP Proxy authentication. * Dial/Receive phone calls directly from your contact...
- Tags: Computer Telephony Integration, Softphone, Cancellation, Contact Center, Network Address Translation, Microsoft Windows, Next Solution, NX, Telephony, Call Centers, Firewalls, Customer Relationship Management (CRM), Session Initiation Protocol (SIP), Networking, It Operations, Enterprise Software, Software, Emerging Technologies
- Software downloads 2009-08-25
- Cuba Server for Remedy (Avaya TSAPI) 1.3.2.4 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Tags: Computer Telephony Integration, Microsoft Windows, Avaya Inc., Remedy Corp., Itel Office Software, Telephony, Telecom & Utilities, Networking
- Software downloads 2009-07-16
- Cuba Server for Remedy (TAPI) 1.3.2.4 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Tags: Service Desk, Computer Telephony Integration, Server Configuration, TAPI, Microsoft Windows, Remedy Corp., Itel Office Software, Telephony, It Services, Networking
- Software downloads 2009-07-16
- ItelPop FREE 1.3.1 (Windows)
- ItelPop is a very simple to use softphone dialer and screenpop for web and third party applications. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records - based on CallerID and/or Called ID, Integrates with any PBX or modem which supports TAPI....
- Tags: Computer Telephony Integration, Softphone, TAPI, Microsoft Windows, Itel Office Software, ItelPop, Telephony, Networking
- Software downloads 2009-05-24
- Itelpop for Outlook 1.2 (Windows)
- ItelPop for Outlook is a very simple to use softphone dialer and screenpop for Outlook application. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records in Microsoft Outlook - based on CallerID, Integrates with any PBX or modem which supports TAPI. Introduce...
- Tags: Computer Telephony Integration, Softphone, TAPI, Microsoft Windows, Itel Office Software, Microsoft Outlook, Telephony, Groupware, Microsoft Office, Office Suites, Software, Networking, Enterprise Software
- Software downloads 2009-04-10
- IBM Sales Center: With Computer Telephony Integration
- This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface JTAPI. This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...
- Tags: Computer Telephony Integration, Computer Telephony, Computer, IBM Corp., Telephony, Sales Strategy, Networking, Sales
- White papers 2007-07-01
- PrcView 5.2.15.1 (Windows)
- PrcView is a process viewer utility that displays detailed information about processes running under Windows. For each process it displays memory, threads and module usage. For each DLL it shows full path and version information. PrcView comes with a command line version that allows you to write scripts to check...
- Tags: Process, Computer Telephony Integration, PrcView, Telephony, Microsoft Windows, Networking, Operating Systems, Software
- Software downloads 2007-05-22
- IpDialer 1.5 (Windows)
- IpDialer for click-to-dial (C2D) applications in IP telephony. Works with Vonage, Cirpack Thomson Telecom, Snom, Skype, Eyebeam, X-Lite, MobileIPCentrex for VoIP telephony. The perfect CTI Computer Telephony Integration agent, using Clipboard to dial the number from any application. You can click on the number to be dialed on your PC...
- Tags: Computer Telephony Integration, Windows Application, Softphone, Telephony, Microsoft Outlook, Microsoft Windows, VOIP, Groupware, Telecom & Utilities, Telecommunications, Microsoft Office, Networking, Office Suites, Software, Operating Systems, Enterprise Software
- Software downloads 2007-03-01
- CTI Data Connector - Office Edition 2.3 (Windows)
- CTI Data Connector - Office Edition offers the following functions: dial within an application with a hotkey, dial within the browser, caller identification from Outlook contacts, list of incoming calls, list of outgoing calls, phone book for MS-Outlook contacts. If you want to integrate CTI Data Connector in your enterprise...
- Tags: Computer Telephony Integration, Microsoft Office, Microsoft Windows, Telephony, Networking
- Software downloads 2006-12-28
- CTI Recorder 1 (Windows)
- This program records phone calls on Siemens Hipath PBX exchanges. It provides a possibility to record active calls on demand just by pressing a button on a digital Optiset phone or automatic recording without any knowledge of the monitored extension. It's easy to setup, all you need is an ISDN...
- Tags: Computer Telephony Integration, Phone, InterAkt, Telephony, Microsoft Windows, Telecom & Utilities, Networking, Operating Systems, Software
- Software downloads 2006-01-27
- Hello, this is Google, your operator, speaking
- Hello, this is Google, your operator, speakingDialogic CTI etc.Google Talk being the obvious next step for that, (video link to a tech rep?)"However, Google declined to provide more details, including the specifics of the technology employed."Been there, done that, the keywords to look for are CTI Computer Telephony Integration, companies...
- Tags: Telephony, Google Inc., computer telephony integration
- Discussion threads 2005-11-29
- vCaller ID Basic 1.0r (Windows)
- This is part of our vCTI suite of applications that provides caller ID and other CTI features including dial, drop call, and call log. This is the basic version of the upcoming standard and professional versions of the vCaller ID.
- Tags: Computer Telephony Integration, Professional Version, Telephony, Microsoft Windows, Networking, Operating Systems, Software
- Software downloads 2005-07-27
- Technology to Support Contact Center Agents Working Remotely
- Computer telephony integration CTI for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...
- Tags: Computer Telephony Integration, Computer Telephony, Environment, Contact Center, Telephony, VOIP, Call Centers, Telecommunications, Telecom & Utilities, Customer Relationship Management (CRM), Networking, It Operations, Enterprise Software, Software
- White papers 2005-01-01
- Computer Telephony Integration (CTI) in a SALT Environment
- Computer Telephony Integration CTI refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response IVR sessions in which the system interacts with the caller to both collect information and provide information. This...
- Tags: Computer Telephony Integration, SALT, Computer Telephony, Computer, Intel Corp., Telephony, Productivity, Networking
- White papers 2004-11-01
- The Payoff: Killer Applications
- Computer-telephony integration CTI applications form the basis for today's call center, providing "screen pops" and other features that customer service reps CSRs now depend on to provide strong customer service. But CTI never caught on outside the call center, nor was it affordable for most smaller call centers. That's now...
- Tags: Computer Telephony Integration, Call-center, Killer Application, Contact Center, Call Centers, Telephony, Customer Relationship Management (CRM), It Operations, Networking, Enterprise Software, Software
- White papers 2004-10-01
- BOSaNOVA Connect CTI Box Loader 2.0.1.6 (Windows)
- BOSaNOVA Connect CTI Box Loader
- Tags: Computer Telephony Integration, Microsoft Windows, BOScom, Telephony, Networking
- Software downloads 2003-11-17
- BOSaNOVA Connect CTI USB Box 2.0.1.6 (Windows)
- BOSaNOVA Connect CTI USB Box
- Tags: Computer Telephony Integration, Microsoft Windows, BOScom, Telephony, Networking
- Software downloads 2003-11-17
- Cisco IPCC Express Edition (Cisco IPCC Express)
- The Cisco IP Contact Center Express Edition formerly Cisco IP ICD product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution ACD, interactive voice response IVR, and computer telephony integration CTI on a single platform. Offering a...
- Tags: Computer Telephony Integration, Computer Telephony, Contact Center, Cisco Systems Inc., Telephony, Networking
- White papers 2003-03-01
- AmTapi Telephony Control (Professional Edition) 1.0 (Windows)
- Use AmTapi Pro to make and answer telephone calls. It supports multilines, call progress, caller ID, and DTMF tone detection and generation, and detects SIT tones and silence. Place calls on hold, transfer calls, enumerate the installed telephony line devices and phone devices, translate the telephone number according to the...
- Tags: Computer Telephony Integration, Phone, Microsoft Windows, IVR, Allen-Martin, AmTapi Pro, Interactive Voice Response (IVR), Telecom & Utilities, Telephony, VOIP, Telecommunications, Networking
- Software downloads 2002-05-01
- AmTapi Telephony Control (Lite Edition) 1.1 (Windows)
- Use AmTapi in your application to make and answer telephone calls, detect caller ID on incoming calls, detect remote party DTMF key press tones, generate DTMF tones, enumerate the installed telephony devices, and translate the telephone number according to the user's settings in the Windows dialing rules dialog, plus more....
- Tags: Computer Telephony Integration, TAPI, Microsoft Windows, IVR, Allen-Martin, AmTapi Lite, Interactive Voice Response (IVR), Telecom & Utilities, VOIP, Telephony, Telecommunications, Networking
- Software downloads 2002-04-29
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