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- The perfect computer?
- Do we have the technology to build a perfect computer? Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers. Do we have the technology to build a perfect...
- Tags: Motherboard, Computer, Machine, Chip, Small Business Computing, Watt Power Supply, Productivity, PCs, Mark Beckley Small Business Computing, Special to ZDNet, Mark Beckley Small Business Computing, Special to ZDNet
- News items 2009-11-02
- Would you let Wal-mart do your home-theater installation?
- Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...
- Tags: Construction, TV & Home Theater, Wal-Mart Stores Inc., home-theater installation, local geek
- Discussion threads 2009-10-25
- DualDesk 20.2 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Tags: On-demand, Microsoft Windows, Remote Support, Advantig, Remote Administration, Help Desk, Call Centers, Managed Hosting, Cloud Computing, It Operations
- Software downloads 2009-10-22
- RemoteZilla 2.1.1 (Windows)
- RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
- Tags: On-demand, Microsoft Windows, Remote Support, Advantig, RemoteZilla, Remote Administration, Help Desk, Call Centers, It Operations
- Software downloads 2009-10-22
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine
- Discussion threads 2009-10-21
- Lazesoft Recover My Password Professional Edition 1.0 (Windows)
- Lazesoft Recover My Password Professional Edition is a simple yet robust Windows password recovery solution that allows home and business users to reset forgotten Windows password reliably. It allows users to unlock locked or disabled out user accounts easy and instantly. There is no need to call a technician, no...
- Tags: Password, Microsoft Windows, Lazesoft
- Software downloads 2009-10-21
- Adware Away 3.1.4.f (Windows)
- Adware Away is not only a malware removal tool, but also a diagnostic tool for Windows operating system. It is designed for both general computer user and computer repair technician. Our goals is to help user fix hard-to-fix problem which can not be fixed by other program and remove all...
- Tags: Adware, Desktop, Malware, Microsoft Windows, Web Browser, Computer, F.Y.N. Tech, Browser Hijacker, AA, Spyware, Adware & Malware, Spyware, Cyberthreats, Productivity, Viruses And Worms, Web Browsers, Security, Internet
- Software downloads 2009-10-19
- McAfee Virtual Technician 5.5 (Windows)
- The McAfee Virtual Technician will collect certain system information from your computer in order for the program and McAfee Support personnel to diagnose and resolve any problems related to your McAfee software. The system information collected from your computer may include information regarding McAfee products, operating system information, browser information,...
- Tags: McAfee Inc., Microsoft Windows
- Software downloads 2009-10-09
- Registry Defense 4.1.1.10 (Windows)
- RegDefense is designed to improve your computers performance and eliminate errors. If you are experiencing common Windows problems such as computer slowing, slow start-ups, blue screens, dll errors, and popups, your computer could use a computer tune-up. RegDefense fixes many common problems without having to visit a computer technician. Now...
- Tags: Microsoft Windows, Computer, XIONIX, RegDefense, Productivity
- Software downloads 2009-10-06
- TechTool Pro 5.0.6 (Mac)
- Use TechTool Pro to keep your Macintosh running smoothly. TechTool Pro is a full-featured utility program containing options for testing and repair, maintenance including disk defragmentation, and data recovery. All it takes is one click of the mouse to perform a comprehensive suite of tests on your computer's hardware and...
- Tags: Apple Macintosh, Defragmentation, MicroMat, TechTool Pro, Mice, Hardware, Peripherals
- Software downloads 2009-09-29
- Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7
- What this should teach you....is to look at the support forums before buying!RE: Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7Thank you for publishing this. I'm on this PC right now trying to decide whether I should get a replacement or return it...
- Tags: Desktops, Mice, Hewlett-Packard Co., PC
- Discussion threads 2009-09-27
- TSC2 Help Desk 4.2.9 (Windows)
- A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested...
- Tags: Auditing, Microsoft Windows, Servantix, Insurance, Help Desk, Productivity, Financial Planning, Business Operations, Corporate Insurance, It Operations, Finance
- Software downloads 2009-09-16
- Fake Microsoft patch malware campaign makes a comeback
- Fake Microsoft patch malware campaign makes a comebackHacked Linux servers often are botnet mastersand many linux machines are, oblivious to the user, participants in botnets. http://lwn.net/Articles/222153/http://www.techworld.com/security/news/index.cfm?RSS&NewsID=10251Oh, sure. If you say so.ntirresponsible users (or admins, in this case) regardless of OSA desktop user to clicks on a web link to...
- Tags: INTERNET, Operating systems, Cyberthreats, Spyware, adware & malware, OPEN SOURCE, UNIX, OK Here, Linux, malware, desktop user, Microsoft Windows
- Discussion threads 2009-08-05
- Sitting "Shiva" For My Dead Laptop
- Sitting "Shiva" For My Dead LaptopSomeone from HP will read thisand email you with an apology and some effort to correct this. I hope you do not take them up on their offer since it would never be extended if you weren't blogging for ZDNet. It has taken some time...
- Tags: Notebooks, Hewlett-Packard Co., laptop computer, HP Laptop, Shiva Corp.
- Discussion threads 2009-07-14
- Sitting "Shiva" For My Dead Laptop
- My laptop's screen died during 4th of July weekend. I sent it back to HP for warranty repair, but then they wanted either $89.00 to send it back without repair, or $440.00 to replace a $99.00 OEM part due to "Accidental Damage". I...
- Tags: Hewlett-Packard Co., Shiva Corp., Laptop Computer, Computer, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow
- Blog posts 2009-07-14
- My Experience with Dell's Namastechnical Support
- Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...
- Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow
- Blog posts 2009-06-24
- AMD Istanbul: Field Upgrade Only If Your Hands are Nimble
- The newly-launched AMD Opteron 24xx and 84xx server CPUs have six processor cores. Unlike Intel's Nehalem, which requires entirely new and unproven mainboards, systems, chipsets and sockets, the "Istanbul" is based on existing, mature AMD chipsets and uses the existing 1207-pin Socket F, allowing current Quad-Core...
- Tags: Istanbul, Quad-core, Server, AMD Opteron, Advanced Micro Devices Inc., CPU, Chip, Nehalem, Processors, Semiconductors, Hardware, Components, Jason Perlow
- Blog posts 2009-06-01
- Is "market share" thinking "old school" thinking?
- Is "market share" thinking "old school" thinking?HealthA fragmented market is a healthy market. You can compare it to an ecosystem: a great variety of species is best. Domination of one species poses risks: diseases, plagues.So we can say that the operating system market shows a healthy trend, but is still...
- Tags: Desktops, PC Market, Free Market, Market-Share, O/S, PC
- Discussion threads 2009-05-25
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