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- IT Services Provider Boosts Productivity, Reduces Costs With New Operating System
- Microsoft Gold Certified Partner CompuCom Systems, located in Dallas, Texas, provides IT implementation and consulting services to a range of customers in North America. Because its employees work at customer locations and other disparate offices, the company needs its operating system to be easy to use and manage. CompuCom also...
- Tags: IT Services, Information Technology, Operating System, Microsoft Corp., CompuCom, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Strategy, Software, Management
- Case studies 2008-07-01
- IT Consulting Firm Designs Disaster-Recovery System and Reduces Costs by 80 Percent
- CompuCom Systems is a Microsoft Gold Certified Partner with 20 years of experience in the design and implementation of IT infrastructures for thousands of midsize companies. In October 2005, LifeGift, a non-profit organ-procurement organization, hired CompuCom Systems to design an IT infrastructure that the company could use to save costs...
- Tags: Information Technology, Environment, Microsoft Corp., CompuCom, Disaster Recovery, CompuCom Systems, Server Virtualization, Strategy, Servers, Hardware, Management
- Case studies 2007-12-01
- Saving Thousands of Lives a Year Aided by Data and System Protection From Symantec and Consulting Services by CompuCom Systems
- In a disaster, LifeGift can turn a tragedy into a life-saving opportunity through the gift of organ donation - but only if the organization can stay resilient and operational. Symantec Platinum Partner CompuCom Systems used Symantec data and system protection solutions to improve LifeGift's key recovery metrics by more than...
- Tags: Consulting Service, Symantec Corp., Consulting, CompuCom, Security
- Case studies 2006-09-20
- The Evolution of the IT Help Desk to the Service Desk: An Examination of Current and Future Trends
- What's so great about a help desk? Plenty, if it has kept pace with evolving information technology. The technology environments have made quantum leaps in the past decade, but most organizations are still operating with the dated model of simpler times, when fewer things went wrong. In that era, sending...
- Tags: Service Desk, Information Technology, CompuCom, Help Desk, Call Centers, Strategy, It Services, It Operations, Management
- White papers 2006-01-01
- Borland Software Case Study: CompuCom
- CompuCom Systems is a multi-billion dollar company and a national leader in helping companies plan, implement, and manage multi-vendor, industry-standard computing environments. CompuCom Systems wanted to leverage better diverse set of team skills and reduce errors associated with manual project tracking. The challenge was to speed-up project delivery time. CompuCom...
- Tags: Borland Software Corp., CompuCom, CompuCom Systems, Team Management, Management
- Case studies 2005-11-08
- CompuCom's Enterprise Help Desk Reduces Call Resolution Time by Growing Its Client Specific Knowledge Database
- CompuCom's help desk was selected to provide support for a large, international winery. This client had a number of unique internal applications related to functions such as HR, expense reporting, and CRM. Many of the client's employees operated from remote locations, often connecting through a VPN on dial-up phone lines....
- Tags: Knowledge, CompuCom, Help Desk, Call Centers, Strategy, It Operations, Management
- Case studies
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- Novell Case Study: CompuCom Systems Inc.
- A nationwide leader in information technology services, CompuCom designs and implements IT strategies tailored to each customer's needs. E-commerce needs to drive more hits to the server, more access to the information, and more customers giving business. CompuCom Systems Inc. is already deploying these solutions as one element of its...
- Tags: CompuCom Systems Inc., Novell Inc., Information Technology, CompuCom, E-business, Web Technology, E-business/E-Commerce, Strategy, Internet, Management
- Case studies
Additional Resources
- Microsoft-Novell: What a long, strange year it's been
- Microsoft-Novell: What a long, strange year it's beenVERDICT: Microsoft's cynical patent FUD campaign is a DISMAL FAILURE.Let's be honest here. Microsoft doesn't want to "interoperate" with Linux. Microsoft wants to EMBRACE AND DESTROY Linux. Fortunately, as is often the case when Microsoft gives the "bear hug of death" and then...
- Tags: OPEN SOURCE, Operating systems, IT Consulting, Microsoft Corp., Linux Distro, Linux, Novell Inc., FUD, patent
- Discussion threads 2007-11-08
- Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
- This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...
- Tags: Web, Primus Co., Knowledge, Primus Knowledge Solutions, Customer Satisfaction, Best Practice, Channel Management, Strategy, Marketing, Management
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