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- Complaints Management: More Than Just Handling Complaints - It's Managing Customer Relationships
- Complaints management is a complex problem in a unique industry, and the issue promises to remain a hot button in the future. As regulatory and market pressures continue to mount upon medical device manufacturers, industry leaders will need to develop effective solutions or face the high costs inherent in failed...
- Tags: Deloitte Consulting, Industry, Medical Device, Complex Problem, Strategy, Healthcare, Customer Relationship Management (CRM), Management, Enterprise Software, Software
- White papers 2006-11-15
Additional Resources
- Inside India's CAPTCHA solving economy
- No CAPTCHA can survive a human that's receiving financial incentives for solving it, and with an army of low-waged human CAPTCHA solvers officially in the business of "data processing" while earning a mere $2 for solving a thousand CAPTCHA's, I'm already starting to see evidence of consolidation between India's major...
- Tags: CAPTCHA, Dancho Danchev
- Blog posts 2008-08-29
- Say goodbye to Yahoo! Mash
- Say goodbye to Yahoo! MashSocial networking is the problemThe whole "social networking" paradigm has a fundamental problem, and that is that keeping in touch with other people shouldn't be an objective in and of itself.Yet a lot of these "concepts" are just that: get people into a herd mentality so...
- Tags: Social networking, Yahoo! Mash, Yahoo! Inc.
- Discussion threads 2008-08-28
- Comcast's Web limits: Saving bandwidth or stifling innovation?
- The first computer I ever bought had a whopping six-gigabyte hard drive inside - far more storage capacity than anyone might have ever dreamed of using some ten years ago. Back then, no one was really downloading music or uploading digital photos, let alone streaming video or placing VoIP phone...
- Tags: Innovation, Web, Bandwidth, Comcast Corp., Internet, Storage, Telecommunications, Hardware, Sam Diaz
- Blog posts 2008-08-28
- GoBootstrap: simplifying SME accounting
- GoBootstrap: simplifying SME accountingSimplify"Developing accounting applications is never easy. They are complex but are ripe for overhaul."I'd describe the task as big, not complex.Understanding then simplifying processes is the key to simplifying accounts.
- Tags: SMB/SME, SME accounting, GoBootstrap, small and medium enterprise
- Discussion threads 2008-08-28
- Comcast takes broadband cap plunge; Other carriers likely to follow
- Comcast takes broadband cap plunge; Other carriers likely to followHmm, I wonder how long it will take the torrent abusers...... to reach that cap and get kicked? Not talking about the ones who get movies and software and games all illegally but the ones who serve this stuff up?...
- Tags: Broadband Internet, Network technology, Corporate communications, Comcast Corp., broadband cap, broadband, stat
- Discussion threads 2008-08-28
- The depressing future of the Internet
- A brief overview of how the Internet came about: some years ago, some military boffs thought it'd be awesome if computers could talk to each other, so the US could nuke the hell out of other countries without actually being near there. A smart professor from England then came up...
- Tags: Security, IPv6, Computer, Flaw, IPv6 Adoption, Internet, Zack Whittaker
- Blog posts 2008-08-28
- Dell: Turnaround interuptus as share grab hurts net, margins
- Dell's second quarter earnings fell short of projections, but revenue was well ahead of targets. Translation: Dell is gaining share at the expense of its bottom line as price competition heats up. Dell reported fiscal second quarter earnings of 31 cents a share on revenue of $16.4...
- Tags: Revenue, Dell Computer Corp., Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-08-28
- Windows 7 must avoid the marketing trap that Vista stumbled into
- Windows 7 must avoid the marketing trap that Vista stumbled intoI agree "One OS to unite them all""One price to keep all happy" In the end it's just a marketing ploy different versions each with their own "missing" pieces. In many ways it looks like double dipping...
- Tags: Media Center PCs, Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 7, Media Center PC, Microsoft Windows XP Home Edition, marketing, Microsoft Windows
- Discussion threads 2008-08-28
- Why does Safari stink?
- Why does Safari stink?Safari on iPhone is even worseSafari on a Mac should work at least as well as Firefox. but on the iPhone it crashes regularly or locks up the iPhone. And it appears Apple's licensing is designed to preclude any competition:"Apple's software requirements for the device are too...
- Tags: Web browsers, Web site development, Channel management, Web technology, KHTML, Apple Safari, Safari stink, stink, Web, Web browser, Web site
- Discussion threads 2008-08-28
- We can change your cells and cure your diabetes
- We can change your cells and cure your diabetesWe can change your cells and cure your diabetesThat's cool that they are one step closer to curing diabetes. I'm curious to see what the raw food dieters have to say comparing this technique verses going raw.http://www.rawfor30days.com/http://www.truthpublishing.com/haltdiabetes_p/yprint-cat21267.htmIf either one really does...
- Tags: Cyberthreats, Food & Beverage, raw food, diabete, virus, cell wall, cell, food
- Discussion threads 2008-08-28
- Apple bans murderous comic
- Apple bans murderous comicThis is pretty bad stuff for general viewing.I think Apple is correct in banning this stuff since it is fairly violent and children should not be seeing this stuff. I seen children with iPhones so IMHO don't want children get a hold of this stuff. Since Apple...
- Tags: Apple Inc., murderous comic, comic
- Discussion threads 2008-08-28
- Why does Safari stink?
- I started my day with several calls from our Special Ed folks who suddenly couldn't access their student information portal (e-Sped). I could access it without problem, our Special Education administrators could access it, but several teachers and counselors were discovering (since this was the first student day back...
- Tags: Apple Safari, Web Browsers, Portals, Desktops, Internet, Hardware, Christopher Dawson
- Blog posts 2008-08-28
- The importance of the Veoh decision
- The importance of the Veoh decisionThe problem is "appropriate steps".The question is, how thoroughly does a store-and-serve operation have to police what it's storing?In this case, removing something shown to be violating copyright on notification is sufficient. And that's reasonable.The problem is the situation when there are millions of...
- Tags: Digital rights management (DRM), Digital media, Tools & Techniques, Veoh
- Discussion threads 2008-08-28
- Smart grid player Trilliant closes $40 million in funding round
- Smart grid player Trilliant closes $40 million in funding roundWe need energy conservation - not revenue generationThe biggest problem I see with this so-called smart-metering is that it is designed to generate revenue. It has nothing at all to do with power generation or energy conservation. It simply measures...
- Tags: Operational accounting, revenue, Trilliant, grid player, energy conservation
- Discussion threads 2008-08-28
- Attention Craig Newmark: Citizens aren't customers
- Attention Craig Newmark: Citizens aren't customersDemocracy versus politicsThank you for discussing the difference between spectator politics and participative democracy. It seems to me that technology can definitely be put to better use for enabling the latter. At the risk of rambling, perhaps that might be a role that the newspaper...
- Tags: Government, Attention Craig Newmark
- Discussion threads 2008-08-28
- Don't leave that fridge by the curb!
- Don't leave that fridge by the curb!Laughing hereI guess it's alright when envirofascists want to regulate our icebox because at least they're staying out of our bedrooms.BTW, my garden resents you preaching that we should remove 60 pounds of food from its photosynthetic leaves.Somebody has to speak for the plants...
- Tags: fridge, Freon
- Discussion threads 2008-08-28
- SaaS market will 'collapse' in two years
- Lawson's CEO, Harry Debes says SaaS is the third attempt at "on demand" in his lifetime and predicts it will take the same path as the first two--to oblivion. Lawson's CEO, Harry Debes, doesn't believe in software-as-a-service SaaS. ...
- Tags: Software-as-a-service, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Software as a service, SaaS, software, Lawson, Asia, Victoria Ho, ZDNet Asia
- News items 2008-08-28
- GoBootstrap: simplifying SME accounting
- I'm keen to see startups in the accounting for small business space. Part of that is because I spent more years than I care to remember in finance roles, part is in the belief that accounting systems that reflect a 600 year old methodology are well...
- Tags: Accounting, Small And Medium Enterprise, Advisor, GoBootstrap, GoBootstrap.com, Tax Estimate, General Usability, Taxes, Free Trade, Operational Accounting, Financial Services, Financial Planning, Finance, Dennis Howlett
- Blog posts 2008-08-28
- Hero of the week: Mike McDerment
- It's rare for me to pick out individuals but Mike McDerment CEO of FreshBooks deserves attention by anyone in the startup game and especially those trying to develop business applications. I first came across Mike some two years ago when FreshBooks had about 70,000 registrants. That number is now over...
- Tags: Start-up, Hero, Enterprise Software, Software, Dennis Howlett
- Blog posts 2008-08-28
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At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
"See how Intel is consolidating down to 8 global data center hubs through the use of consolidation, virtualization and standardization. The initiative is expected to save Intel $1.8B by project completion.
