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	<title><![CDATA[complaint Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/complaint.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to complaint]]></description>
	<s:counts start="0" returned="14" found="14" />
	<language>en-us</language>
	<item>
		<title><![CDATA[$265 mln lost to Internet fraud in 2008]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=15705]]></link>
		<description><![CDATA[The Internet Crime Complaint Center said that it received more than 275,000 complaints in 2008, up from about 207,000 in 2007. The total reported dollar loss from such scams was $265 mln, or about $25 mln more than in 2007. Among those who filed complaints, men reported losing $1.69 for...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 31 Mar 2009 00:40:10 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/fraud.html"><![CDATA[Fraud]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/gender+and+diversity.html"><![CDATA[Gender And Diversity]]></category>
		<category domain="http://updates.zdnet.com/tags/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/am.html"><![CDATA[AM]]></category>
	</item>
	<item>
		<title><![CDATA[FTC: ID theft cases surge; 20-somethings biggest percentage of complaints]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=13602]]></link>
		<description><![CDATA[The number of identification theft cases surged in 2008, according to the Federal Trade Commission's annual data.Â     In 2008, ID theft was by far the biggest complaint to the FTC, representing 26 percent of complaints. The next biggest complaint--third party and creditor debt collection scams--represented only 9...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 27 Feb 2009 05:50:33 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/ftc.html"><![CDATA[FTC]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+sentinel+network.html"><![CDATA[Consumer Sentinel Network]]></category>
		<category domain="http://updates.zdnet.com/tags/twenty-somethings.html"><![CDATA[Twenty-somethings]]></category>
		<category domain="http://updates.zdnet.com/tags/identity+theft.html"><![CDATA[Identity Theft]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
	</item>
	<item>
		<title><![CDATA[Apple adds DMCA charge to Psystar suit]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=11041]]></link>
		<description><![CDATA[It appears that Apple is trying to put the final nail in Psystar's coffin, asking the court to accept an amended complaint against the Mac clone maker to add a charge of violation of the Digital Millenium Copyright Act to a long list of allegations, including trademark infringement, breach of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 20:44:03 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/dmca.html"><![CDATA[DMCA]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/psystar.html"><![CDATA[Psystar]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+mac+os+x.html"><![CDATA[Apple Mac OS X]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+media.html"><![CDATA[Digital Media]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+mac+os.html"><![CDATA[Apple Mac OS]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="tickers">AAPL</category>
	</item>
	<item>
		<title><![CDATA[Forex Point and Figure System Review & Scam Report 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=917955]]></link>
		<description><![CDATA[Forex Point and Figure System Review & Scam Report brings you reviews and consumer ratings on Forex Point and Figure System. Thus, here we share important facts, relevant points as well as unfiltered consumer-comments including trustworthy complaints, so that you can choose wisely. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 22 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/forex+signal+review.html"><![CDATA[Forex Signal Review]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Forex Raptor Review & Scam Report 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=917945]]></link>
		<description><![CDATA[Forex Raptor Review & Scam Report brings you reviews and consumer ratings on Forex Raptor. Thus, here we share important facts, relevant points as well as unfiltered consumer-comments including trustworthy complaints, so that you can choose wisely. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 13 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/forex+signal+review.html"><![CDATA[Forex Signal Review]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Canadian pol demands rural Net access as a 'human right']]></title>
		<link><![CDATA[http://government.zdnet.com/?p=4130]]></link>
		<description><![CDATA[Internet access is a human right!    So argues Canadian Tory candidate Jack Carr, who has filed a complaint with the New Brunswick Human Rights Commission over the lack of Net in rural parts of the province, the Daily Gleaner reports.      "It is...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 21 Oct 2008 07:16:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/internet+access.html"><![CDATA[Internet Access]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/richard+koman.html"><![CDATA[Richard Koman]]></category>
		<category domain="http://updates.zdnet.com/tags/internet+access.html"><![CDATA[Internet Access]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/richard+koman.html"><![CDATA[Richard Koman]]></category>
	</item>
	<item>
		<title><![CDATA[Comcast, other cable IP phone providers complain to FCC over Verizon's "retention marketing" tactics]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ip-telephony/?p=3232]]></link>
		<description><![CDATA[Cable television broadband Internet access and VoIP providers Comcast, Time Warner Cable and Bright House Networks have filed a  complaint with the FCC against Verizon.    The complaint alleges that Verizon takes improper "retention marketing" steps  to retain customers that have committed to try VoIP services...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 14 Feb 2008 09:42:05 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/fcc.html"><![CDATA[FCC]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/comcast+corp..html"><![CDATA[Comcast Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/retention+marketing.html"><![CDATA[Retention Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/retention+marketing.html"><![CDATA[Retention Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/cable.html"><![CDATA[Cable]]></category>
		<category domain="http://updates.zdnet.com/tags/federal+government.html"><![CDATA[Federal Government]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/russell+shaw.html"><![CDATA[Russell Shaw]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CMCSA</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">CMCSA,VZ</category>
	</item>
	<item>
		<title><![CDATA[A Profitable Approach to Managing Complaints]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971965]]></link>
		<description><![CDATA[The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 12 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/cdc+software.html"><![CDATA[CDC Software]]></category>
	</item>
	<item>
		<title><![CDATA[GPL will get its day in court]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=6343]]></link>
		<description><![CDATA[The Software Freedom Law Center says it has filed the first ever U.S. copyright infringement lawsuit based on the GNU General Public License.   The Software Freedom Law Center SLFC said Thursday it is filing the lawsuit (see complaint, statement and Techmeme) against Monsoon Multimedia on behalf of the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 21 Sep 2007 07:53:34 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/gpl.html"><![CDATA[GPL]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/software+freedom+law+center.html"><![CDATA[Software Freedom Law Center]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
	</item>
	<item>
		<title><![CDATA[Camden Council Maintains Its Status as a 'Model' Complaints Handling Authority Through CDC Respond Software for Complaint and Feedback Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971219]]></link>
		<description><![CDATA[Camden Council provides local government for one of the largest London boroughs, representing a populace of immense contrast and cultural diversity. To tackle the complaints and feedback that the council receives from their customers, they wanted to implement a corporate complaints system that provided a better service and experience to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 06 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/cdc+software.html"><![CDATA[CDC Software]]></category>
		<category domain="http://updates.zdnet.com/tags/camden+council.html"><![CDATA[Camden Council]]></category>
		<category domain="http://updates.zdnet.com/tags/camden.html"><![CDATA[Camden]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
	</item>
	<item>
		<title><![CDATA[East Ayrshire Listens, Acts and Delivers Improvements]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971223]]></link>
		<description><![CDATA[With 32 elected members and approximately 6,000 employees serving more than 120,000 residents, East Ayrshire Council has a reputation for providing services effectively and at a consistently high level. They needed a system that would provide them with an accurate way of recording complaints. The Housing Service in East Ayrshire...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 06 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/cdc+software.html"><![CDATA[CDC Software]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[The Impact of NEWCOB on Complaints Handling]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971969]]></link>
		<description><![CDATA[The FSA has consulted on a new complaints rulebook for firms new DISP, as part of its shift towards principle-based regulation, alongside the general rewrite of its Conduct of Business rules. This paper assesses the rule changes proposed in consultation paper CP06/19 and the rules relating specifically to the implementation...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 06 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/cdc+software.html"><![CDATA[CDC Software]]></category>
		<category domain="http://updates.zdnet.com/tags/fsa.html"><![CDATA[FSA]]></category>
		<category domain="http://updates.zdnet.com/tags/regulatory+compliance.html"><![CDATA[Regulatory Compliance]]></category>
		<category domain="http://updates.zdnet.com/tags/regulations.html"><![CDATA[Regulations]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/policies+and+procedures.html"><![CDATA[Policies And Procedures]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
	</item>
	<item>
		<title><![CDATA[BULLETIN: Vonage hit with class-action shareholder lawsuit]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ip-telephony/?p=1114]]></link>
		<description><![CDATA[   Law firm Motley Rice LLC said this evening it has filed a class action lawsuit in the United States District Court for the  District of New Jersey on behalf of purchasers of the common stock of Vonage  Holdings Corp.  The law firm issued a...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 02 Jun 2006 20:13:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/company.html"><![CDATA[Company]]></category>
		<category domain="http://updates.zdnet.com/tags/vonage+holdings+corp..html"><![CDATA[Vonage Holdings Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/ipo.html"><![CDATA[IPO]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VG</category>
		<category domain="tickers">VG</category>
	</item>
	<item>
		<title><![CDATA[DrStopSpam 3.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=858893]]></link>
		<description><![CDATA[Stop Spam by putting them out of business! Automatically complain to authorities. Without any knowledge of how to track down the source of spam you receive, you can now send professionally written complaints to those able to stop spam at its source. In addition, in many cases, DrStopSpam will allow...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 23 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/drstopspam+3.1.html"><![CDATA[DrStopSpam 3.1]]></category>
		<category domain="http://updates.zdnet.com/tags/updates.html"><![CDATA[Updates]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberthreats.html"><![CDATA[Cyberthreats]]></category>
		<category domain="http://updates.zdnet.com/tags/spam.html"><![CDATA[Spam]]></category>
		<category domain="http://updates.zdnet.com/tags/mice.html"><![CDATA[Mice]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/spam+and+phishing.html"><![CDATA[Spam And Phishing]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/peripherals.html"><![CDATA[Peripherals]]></category>
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