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- Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center
- Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...
- Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2007-12-01
Additional Resources
- Microsoft's Ozzie to head another new Microsoft lab
- Microsoft's Ozzie to head another new Microsoft labLabs are a great concept but hard to move into the business...Innovation is important for long term competitiveness and the "labs" concept is a good one for providing a dedicated R&D capability. However, I've seen far too many companies including Microsoft have...
- Tags: Microsoft Ozzie, Microsoft Corp.
- Discussion threads 2008-09-05
- Dell: Turnaround interuptus as share grab hurts net, margins
- Dell's second quarter earnings fell short of projections, but revenue was well ahead of targets. Translation: Dell is gaining share at the expense of its bottom line as price competition heats up. Dell reported fiscal second quarter earnings of 31 cents a share on revenue of $16.4...
- Tags: Revenue, Dell Computer Corp., Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-08-28
- Today's assignment : Coding an undetectable malware
- Today's dynamic Internet threatscape is changing so rapidly, that the innovations and creativity applied by malware authors can easily render an information security course's curricular on malware outdated pretty fast, or worse, provide the students with a false feeling of situational awareness about today's malware that's driving the entire cybercrime...
- Tags: Malware, Antivirus Software, Virus, Cyberthreats, Spyware, Adware & Malware, Viruses And Worms, Security, Dancho Danchev
- Blog posts 2008-08-06
- Seagate: Demand is swell, but we're playing catch-up on notebook drives
- Seagate delivered some good news with its fiscal fourth quarter earnings: Storage demand is just swell. The bad news: Seagate is lagging with its product line--especially for notebook drives--and that's killing margins and hurting profits in the current quarter. For the quarter ended June 27, Seagate reported...
- Tags: Notebook Market, Seagate Technology LLC, Notebooks, Hardware, Notebooks & Tablets, Larry Dignan
- Blog posts 2008-07-16
- Hanjin Shipping Improves Business Intelligence, Competitiveness With Integrated Platform
- Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. To improve the global competitiveness, Hanjin Shipping needed an IT solution that supported extensive process reengineering. Hanjin Shipping launched a Process Innovation project that involved implementing a new...
- Tags: Business Intelligence, Oracle Corp., Asset Management, Supply Chain, Transportation, Enterprise Software, Operational Planning, Business Operations, Software
- Case studies 2008-07-01
- Risking Another Frontline Disaster
- The Wall Street Journal says in an editorial that FCC chair Kevin Martin is about to screw things up again on the public wireless Internet front. The first time around Martin tried to rig the D block auction to hand 700MHz spectrum over to Frontline Wireless, formed by former commissioner...
- Tags: FCC, Auction, Journal, M2Z, Federal Government, Government, Richard Koman
- Blog posts 2008-06-06
- Bank Cuts Loan Processing From Days to Hours With Document Management Solution
- Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. Bank of Choice adopted a complete document management system based on software from KnowledgeLake, a Microsoft Gold Certified Partner. The result cuts loan processing time from days...
- Tags: Bank, Microsoft Corp., Document Management, Content Management, Managerial Accounting, Groupware, Financial Services, Enterprise Software, Software, Finance
- Case studies 2008-06-05
- Epson Reforms Its Sourcing Process for Product Competitiveness and Better Supplier Relations
- Founded in 1942, Seiko Epson Corporation is a leader in imaging, robotics, precision machinery, and electronics. Seiko Epson wanted to standardize sourcing processes across the imaging products business line to reduce the cost of materials and consolidate sourcing channels and streamline procurement processes to reduce operational costs. The challenge was...
- Tags: Sourcing, Oracle Corp., Seiko Epson Corp., Imaging, Epson, Supplier, Purchasing & Procurement, Document Management, Strategy, Business Operations, Enterprise Software, Software, Finance, Managerial Accounting, Management
- Case studies 2008-06-01
- PaaS and the patent trolls
- Many of the emerging Platform as a Service offerings encourage business users or specialist business solution providers to create their own custom applications. From Coghead to Iceberg, Quickbase to Rollbase and Longjump to Zoho, the message is one of unlimited freedom to custom-build your own business process automation. ...
- Tags: Patent, Patent Troll, PaaS, Phil Wainewright
- Blog posts 2008-05-29
- Dell delivers: Is a turnaround in sight?
- Dell's fiscal first quarter results topped expectations courtesy of strong growth in its commercial and consumer businesses. On Thursday, Dell reported net income of $784 million, or 38 cents a share, on revenue of $16.07 billion, which was up 9 percent from a year ago. Wall Street...
- Tags: Revenue, Dell Computer Corp., Sales Strategy, Operational Accounting, Sales Force Management, Sales, Finance, Larry Dignan
- Blog posts 2008-05-29
- A call for national innovation policy
- Bruce Nussbaum at Newsweek calls on Obama and McCain Hillary is excused to address a key issue facing American competitiveness – the need for an "innovation policy." Here's his list: Support the codification of design methodology and design strategy as being worked on at leading...
- Tags: Immigration, Human Capital, Strategy, Human Resources, Workforce Management, Management, Richard Koman
- Blog posts 2008-05-28
- Is anyone ready to process a trillion events per day?
- What is event processing and how could it make a difference? Here is one example of where it could take us: Scientists are talking about the possibility of an in-body network that could detect heart attacks or diabetic collapses and alert emergency services. A typical company deals...
- Tags: Event, Supply Chain Management (SCM), Sales Strategy, Financial Services, Enterprise Software, Software, Sales, Joe McKendrick
- Blog posts 2008-05-11
- Why Yahoo's ad inventory is so important to Microsoft
- Why Yahoo's ad inventory is so important to MicrosoftMoneyand to hell with progress ..... ????RE: Why Yahoo's ad inventory is so important to MicrosoftBecause Microsoft can't figure out how to build an inventory of ads?Or because they can't compete with Yahoo, so they want to either buy them out or...
- Tags: Development tools, Yahoo! Inc., Microsoft Corp., advertisement
- Discussion threads 2008-05-02
- Grupo Profuturo S.A.B. de C.V. Integrates Financial Information in a Flexible and Scalable IT Infrastructure
- Grupo Profuturo S.A.B. de C.V. wanted to integrate information systems among the company's different business lines in a flexible and scalable IT infrastructure to allow for the group's growth and centralize financial information to extend visibility of up-to-date information throughout the organization. The challenge was to automate financial processes to...
- Tags: IT Infrastructure, Financial, Information Technology, Financial Accounting, Strategy, Finance, Management
- Case studies 2008-05-01
- Know IT Improves Overall Service Level to Customers With Business Intelligence Solution
- Know IT AB is an IT consulting company which specializes in developing its customers' business and operations by contributing with strategic advice, systems development, and management. Know IT wanted to deliver state-of-the-art expertise in strategic consultation, system development, and administration of IT solutions and develop clients' business to increase its...
- Tags: Business Intelligence, Oracle Corp., Information Technology, Strategy, Management
- Case studies 2008-05-01
- Indian techies snubbing US jobs to stay home
- Indian techies snubbing US jobs to stay homeThat's What Locusts Do.They destroy one place and move on to the next one. Indians destroyed the job market in America and they are moving on to the next place to gut out and leave to die.RE: Indian techies snubbing US jobs...
- Tags: Recruitment & Selection, family network, Indian techy, job
- Discussion threads 2008-04-29
- Does Microsoft CEO Steve Ballmer need an intervention?
- Does Microsoft CEO Steve Ballmer need an intervention?That's what a Board of Directors is forLet them do their job. If they don't think the purchase is worth it, it will be shot down.RE: Does Microsoft CEO Steve Ballmer need an intervention?No.Microsoft needs Gates to return ntntGo big or go home!Initiating...
- Tags: Portals, Web technology, SEARCH, lobotomy, Initiating Change, Steve Ballmer, Does Microsoft, Google Inc., Microsoft Corp., Yahoo! Inc.
- Discussion threads 2008-04-24
- Solo Cup Replaces Information Systems and Optimizes Manufacturing and Production Processes
- Solo Cup is the Mexican subsidiary of the Solo Cup Company. It has wide experience with plastic, paper, and disposable foam products. Solo Cup wanted to replace obsolete information systems with a solid and reliable IT infrastructure for quick and timely information availability and automate business processes to consolidate operations...
- Tags: Information System, Oracle Corp., Warehousing, Solo Cup, Manufacturing, Financial Management, Strategy, Financial Planning, Finance, Management
- Case studies 2008-04-01
- Financiera Alcanza Improves Credit Administration With Flexible IT Infrastructure
- Financiera Alcanza wanted to provide an affordable applications infrastructure with the robustness and flexibility needed to promote the company's continuing growth and centralize credit information in a secure database to achieve real-time information visibility throughout the organization. The challenge was to improve credit-related sales, collections, and administrative processes to improve...
- Tags: IT Infrastructure, Oracle Corp., Information Technology, Administration, Financiera Alcanza, Workforce Management, Databases, Human Resources, Enterprise Software, Software, Data Management
- Case studies 2008-04-01
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