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- Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center
- Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...
- Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2007-12-01
Additional Resources
- A visit to Microsoft's first store
- I missed an explanation as to why...I should shop there."Three rows of tables displayed hardware from Dell, HP, Sony and Lenovo."The big chains sell those already. Why would I go to a Windows store to buy Dells, HPs, Sonys and Lenovos, when there are several sources for those same computers...
- Tags: PRODUCTIVITY, Operating systems, Microsoft Corp., Apple Inc., 64-bit, Microsoft Windows, computer, GPU, Microsoft Windows 7, hardware
- Discussion threads 2009-10-30
- eSTM8 Construction Estimating Software 2.1.1 (Windows)
- e-STM8 Construction estimating software can help you gain a competitive advantage by facilitating your preparation of detailed, profitable bids while managing job costs and subcontractor bids. e-STM8 offers basic and advanced estimating features which allow the accurate construction of an estimate. The software enables you to set your default labor...
- Tags: Software, Construction, Microsoft Windows, e-STM8 Construction, Tools & Techniques, Management
- Software downloads 2009-10-23
- Amazon delivers strong Q3; shares skyrocket after hours
- Amazon easily beat Wall Street's estimates for its third quarter, reporting a net income of $199 million, or 45 cents per share, on sales of $5.45 billion, a 28 percent jump from the year-ago quarter. Analysts had been expecting earnings of 33 cents on sales of $5.03 billion. Statement ...
- Tags: E-reader, Amazon.com Inc., Kindle, Sales Strategy, Sales Force Management, Sales, Sam Diaz
- Blog posts 2009-10-22
- Is the IBM Client for Smart Work an alternative to 7 for schools?
- Thoughts"IBM and Canonical, though, are asking if that upgrade path really needs to involve Windows at all."Umm - dare I ask why large industries are allowed to influence education?"Why migrate to Windows, though, when your client machines can run Ubuntu "Because I don't need to deal with any migration headaches...
- Tags: Operating systems, operating system, IBM Corp., Microsoft Windows
- Discussion threads 2009-10-21
- Is the IBM Client for Smart Work an alternative to 7 for schools?
- Windows 7 looks like a genuinely good OS. Reasonable system requirements, high levels of usability and stability...What's not to like? Well, the price, of course. Volume educational licensing runs around $70 a seat for Windows 7 Professional upgrades. Then there's the actual upgrade process. Major rollouts...
- Tags: Ubuntu, IBM Corp., Ubuntu 9.10, Microsoft Windows 7, Microsoft Windows, Roi/Tco, Linux, Operating Systems, Software, Finance, Managerial Accounting, Christopher Dawson
- Blog posts 2009-10-21
- Antitrust: Time to break apart the phone companies -- again?
- Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...
- Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust
- Discussion threads 2009-10-21
- With Apple, there's a fine line between paying a premium and being a sucker
- Interesting view...I am not an Apple user, and I do think most of Apple's products are too expensive for me, but I didn't think $70 was that outlandish. Don't top end mice from Logitech or MS run around $50-100?Anyway, I guess I'd have to try it before saying it was...
- Tags: Mice, mouse, Apple Inc.
- Discussion threads 2009-10-20
- Are today's new iMacs and Minis game-changers?
- It's been a logn time since Apple was ...... competitive at these retail price points but that day may finally have come! Good for Apple and good for the rest of us. Still, EdTech has always enjoyed extremely aggressive enterprise-level discounts from the top tier of PC vendors...
- Tags: Keyboards, Mice, Desktops, Apple Inc., keyboard, mouse, Apple iMac
- Discussion threads 2009-10-20
- AMD rolls out 8 new Athlon CPUs in time for Windows 7
- Too littleI've bought AMD CPUs in the past, but they lost their edge with Intel's release of Core 2. AMD has yet to recover. I just don't see myself going AMD to save $50. Frankly, $100 won't move me when I consider I will keep a new...
- Tags: Processors, CPU, Microsoft Windows, Microsoft Windows 7, Intel Core i5, Advanced Micro Devices Inc., processor, Core i5, Intel Corp., AMD Athlon
- Discussion threads 2009-10-20
- Art of the software deal can get messy
- Software buyers and vendors are increasingly butting heads amid a budget squeeze and increasingly aggressive sales tactics, according to Gartner. In a series of presentations at the Gartner IT Symposium in Orlando, analysts walked buyers through a few negotiating tactics with the likes of SAP, Microsoft, Oracle,...
- Tags: Oracle Corp., Gartner Inc., Customer, SAP AG, Microsoft Corp., Negotiation, Software Audit, Software-as-a-service Pricing, Tools & Techniques, Linux, Free Trade, Sales Strategy, Management, Operating Systems, Software, Finance, Sales, Larry Dignan
- Blog posts 2009-10-20
- Another strong quarter for Apple; credit strong iPhone, Mac sales
- updated: Apple said today that Mac computers and iPhones saw strong year-over-year sales jumps in the fourth quarter, allowing the company to once again beat Wall Street's expectations for the quarter and sending the stock surging in after-hours trading. Apple today reported fourth quarter earnings of $1.67...
- Tags: Revenue, Apple iPhone, Apple Macintosh, Apple iPod, Apple Inc., Sales Strategy, Smart Phones, Digital Music, Digital Media, Sales, Consumer Electronics, Personal Technology, Sam Diaz
- Blog posts 2009-10-19
- Best 'bang for the buck' graphics cards
- No Love for NVIDIA?I'm a little disappointed you only mention one GeForce card as if they can't compete with ATI. I'm sensing either sponsorship or bias, Adrian... but if it's genuinely based on performance, I'd love to see some benchmarking and justification for the claim.They just killed off......half the cards...
- Tags: Video cards, HD 4890, card, ATI Technologies Inc., NVidia Corp., video card, graphics
- Discussion threads 2009-10-16
- Acer might be #2, but is the Ed market buying?
- Mom and Dad are going to buy...the college computer and they are going to look at the price point above all. There are a lot that are naive enough to buy the overpriced PC the school is selling or suggesting. Does the high school brand matter. Not even. Most kids...
- Tags: Sales strategy, Netbooks, nettops & MIDs, Branding, Notebooks, Acer Inc., Dell Computer Corp.
- Discussion threads 2009-10-15
- The original open source niche remains just that
- the niche is expandingWhile M$ if on the ropes firing its employees, FOSS companies are hiring and getting infusions of capital from forward looking investors.Nopethe money is not there, and never will be.Yeah, and they are hiring and expandingJust look at the stewards of some of the most "successful" open...
- Tags: open source, F/OSS, Sun Microsystems Inc., OH WAIT
- Discussion threads 2009-10-13
- Toshiba Satellite T135-S1300
- Thin-and-light laptops may look similar, but they're not all made the same. It's a deceptive world out there, especially since many thin-and-lights trade performance for a stylishly thin chassis, all while marketing a mainstream look that suggests performance equal to other notebooks.The Toshiba T135 is part of Toshiba's new T100...
- Tags: Microsoft Windows 7, Notebooks, Microsoft Windows, Performance management, Processors, Toshiba Satellite, Toshiba Corp., laptop computer, T100, processor, performance
- Product reviews 2009-10-09
- Time for Palm to give up the iTunes sync nonsense!
- Apple is leveraging the monopolyYou got your guys crossed1If M$ would do anything similar there would be a revolt.We need to be consistent and call out the bad guy: Apple.palm is wrongpalm could simply use the xml file of the itunes library apple has been providing for years for interoperability...
- Tags: Digital music, Digital media, palm, Apple Inc., Apple iTunes, Palm Inc., bad guy, software
- Discussion threads 2009-10-07
- Is NVIDIA dead?
- RE: Is NVIDIA dead?Give me a break!Don't forget IntelThere have been rumors for some time that Intel was going to enter the discrete graphics card market, with cards designed to work with their processors and MB chipsets. Perhaps nVidia felt like the market is getting squeezed too much to...
- Tags: Games, Video cards, NVidia Corp., game, graphics, Intel Corp., mid range
- Discussion threads 2009-10-06
- Net Neutrality vs. "do no evil"
- 6 of onehalf dozen of another. Like all extremists you paint a nice picture from one perspective. All these internet companies are so innocent and all they want is a fair shake . . . yeah right. In order to maximize profits, they purposely underbuilt their networks. They advertize high...
- Tags: Internet service providers (ISPs), Regulations, regulation, Videotron, network, Internet Service Provider, Net Neutrality, Bush
- Discussion threads 2009-10-03
- Malibal Veda series
- It seems that boutique notebook builder Malibal (pronounced mal-la-bull) is ready to see desktops die. The company specializes in custom-built desktop replacements. No thin-and-lights. No ultraportables. No "mainstream" models. The Veda series is its largest, with an 18.4-inch LCD that can be loaded with Core 2 Quad Extreme QX9300 (ours...
- Tags: Keyboards, Notebooks, Desktops, Microsoft Windows Vista (Longhorn), NVidia Corp., DDR3, desktop
- Product reviews 2009-10-02
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