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Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center

Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...

Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies 2007-12-01

Additional Resources

VMWare: Time to Pay the Open Source Piper

It would not be an exaggeration to say that yesterday was a very bad day for VMWare. My friend and fellow tech blogger colleague at ComputerWorld, Steven J Vaughn-Nichols, thinks the company will be down for the count when they take their next hit, that essentially, the...

Tags: Software, VMware Inc., Microsoft Corp., Virtualization, Tools & Techniques, Open Source, Hardware, Management, Jason Perlow

Blog posts 2008-07-09

Mossberg's review of iPhone 3G: Newer, Faster, Cheaper

The Wall Street Journal's Walt Mossberg has been testing the iPhone 3G for a couple of weeks and today posted his review. As you'd expect, he loves the "between three and five times as fast" 3G networking, "wireless synchronization with corporate email" and the App Store which gives iPhone 3G...

Tags: Apple iPhone, Mossberg, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady

Blog posts 2008-07-08

Broadcast or communicate?

When the Czarist autocracy was overthrown in the 1917 Russian revolution, fundamental changes in Russian society under the new political structure occurred. A fascinating example for me is that while most of the world was busy building out telephone communications infrastructure, the Soviets chose to focus on installing...

Tags: E-mail, Collaboration, Groupware, Online Communications, Enterprise Software, Software, Oliver Marks

Blog posts 2008-07-08

Enterprise IT and the hypercompetition boom

Corporate information technology has led to more winner take all markets and a super competitive business environment where players often flame out as quickly as they showed up. That's the big conclusion from Andrew McAfee and Erik Brynjolfsson in this month's Harvard Business Review. ...

Tags: Laggard, Information Technology, Leader, Strategy, Management, Larry Dignan

Blog posts 2008-07-08

SAP's TV budget: more waste

Regular readers will know that I'm pretty hard on enterprise vendors, especially when I believe they are wasting customers' money. Last month for instance I dinged Oracle for wasting money on English language advertising at Madrid Barajas airport. This morning SAP gets my attention. They are sponsoring...

Tags: SAP AG, TV, Dennis Howlett

Blog posts 2008-07-08

News to know: Linux; iPhone; Gmail; Insecure antivirus software; SAP

Notable headlines: Phil Wainewright: SaaS star leaves SAP for Salesforce.com Dennis Howlett: Ticking bombs in enterprise land Garett Rogers: Your Gmail is now a lot more secure Dancho Danchev: Approximately 800 vulnerabilities discovered in antivirus products ...

Tags: Software, Apple iPhone, Linux, Google Gmail, SAP AG, Antivirus Software, Microsoft Corp., Twitter, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2008-07-08

What are the alternatives to the iPhone 3G?

What are the alternatives to the iPhone 3G?That is an easy onethe only alternative to owning an iPhone is death.[i]"Give me an iPhone, or give me death!"[/i]Funny, I'm wondering if there are any alternatives to the HTC Touch DiamondAs if the big, bulky, heavy nature of the iPhone wasn't bad...

Tags: Cellular phones, 3G, Apple iPhone

Discussion threads 2008-07-07

What's next for the MacBook Air?

Brook Crothers at CNet's nanotech blog has posted an interesting piece about what upgrade options might be coming for the MacBook Air. Drives Apple dropped the price of the 64GB Solid State Disk SSD option by US$400 on Thursday but Crothers points to higher capacity, 128GB...

Tags: Processor, Disk, MBA, Apple MacBook, Battery, Apple Inc., Solid State Disk, Intel Corp., MLC, Engineering, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-07-07

Apple drops Solid State Drive price by US$400

Apple drops Solid State Drive price by US$400Once again for you "early adopters"...BOHICA (B-end O-ver H-ere I-t C-omes A-gain)Always been that wayPull out a computer mag from the 90's and see the power and costs of the computers and other bits & pieces advertised. Things just seem to be...

Tags: PRODUCTIVITY, US$400, computer, solid state disk, Apple Inc.

Discussion threads 2008-07-07

Vista is "OK", says Ubuntu-converted teenager

Vista is "OK", says Ubuntu-converted teenagerInteresting...I find this experiment very interesting. However, there are a couple observations here:1) This wouldn't really be a typical experience for a typical user. Ubuntu has to be installed and configured; would he have done this or been able to do this without...

Tags: Microsoft Windows Vista (Longhorn), Operating systems, UNIX, OPEN SOURCE, Microsoft Windows Vista, VISTA IS, GUI, Ubuntu, typical user, Linux

Discussion threads 2008-07-07

The nightmare of buying enterprise software

The nightmare of buying enterprise softwareIt sounds to me...like the blame lays with the salesman selling the user something he doesn't need. But then salesmen are often ill trained on what their company actually offers. Then again, the bigger the software the bigger the price and the bigger the commission.Let's...

Tags: Tools & Techniques, PRODUCTIVITY, Sales strategy, Sales force management, enterprise software, software, software company, tool

Discussion threads 2008-07-07

Apple drops Solid State Drive price by US$400

Apple dropped the price of the Solid State Drive SSD option in its MacBook Air subnotebook computer on Thursday by US$400. Previously available as a US$999 upcharge, the 64GB SSD option can now be added to the MBA for US$599. You can see the price drop when you...

Tags: Apple MacBook, Apple Inc., Solid State Disk, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-07-07

Icahn: Ballmer would do a deal if Yahoo's board goes; Microsoft confirms

Icahn: Ballmer would do a deal if Yahoo's board goes; Microsoft confirmsThe only way Icahn could "save" GM would be to buy up shares cheap, andthen sell them to Toyota for double the money.... matchnow which one is the Match and who is the striker They are both very incendiary...

Tags: Corporate governance, Micro$oft, board, Yahoo! Inc., Icahn, Microsoft Corp., Microsoft Confirms, Steve Ballmer

Discussion threads 2008-07-07

Icahn, Ballmer pair up, talk Microhoo; Push to boot Yang and Yahoo's board

Updated: Activist investor Carl Icahn and Microsoft are now in cahoots to toss Yahoo CEO Jerry Yang and the company's board of directors. Icahn says in a letter that he has been chatting up Microsoft CEO Steve Ballmer along with other key executives about how the two...

Tags: Transaction, Steve Ballmer, Board, Yahoo! Inc., Microsoft Corp., Icahn, Steve, Search, Corporate Governance, Business Operations, Corporate Law, Larry Dignan

Blog posts 2008-07-07

How to make sweet lemonade out of sour Vista lemons

In a previous article I talked about some of the ways Microsoft might be able to learn from its mistakes with Windows Vista and deliver a winner with Windows 7. I also hit pretty close to home with a number of readers when I talked about the real world problems...

Tags: Microsoft Windows Vista, Microsoft Windows Vista (Longhorn), Operating Systems, Microsoft Windows, Software, Jason Perlow

Blog posts 2008-07-07

Microsoft's Hyper-V and Spin Marketing - the Parallels view

Here's another take on Microsoft's announcement of Hyper-V. This time, the comments are coming from Serguei Beloussov, CEO of Parallels. Surguei appears to be taking a rather pragmatic view of the announcement and all of the surrounding hype. Here's what he had to say: ...

Tags: Marketing, Microsoft Corp., Hyper-V, Parallels, Surguei, Serguei, Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Dan Kusnetzky

Blog posts 2008-07-07

Linux for housewives. XP for geeks.

Linux for housewives. XP for geeks.Not that strangeFrom a complete novice point of view, Linux isn't hard at all. If you just want to use the provided applications and not fiddle around/tweak with the settings too much. You will be fine.You still need XP for computergames, that's the geeky angle...

Tags: UNIX, Operating systems, OPEN SOURCE, Netbooks, Linux, netbook, Microsoft Windows XP, Foleo

Discussion threads 2008-07-07

Competitive Internet Business Secrets (zip)

Use Competitive Intelligence to build your online business for FREE. How to get more traffic and sales from the same sources your competitors use without spending any money on advertising. Discover a proven strategy to make money online and build your internet home based business for free. In order to...

Tags: BestOnlineBusinessPlan, Internet, Tools & Techniques, Strategy, Management

Software downloads 2008-07-07

Price-Guru (exe)

The program Price-Guru is intended for the increase of efficiency of work at treatment, monitoring, and analysis of price sheets. Using the program Price-Guru you save time: By one click of the mouse you will be able to expose a new assortment or changed prices in the price sheets of...

Tags: Supplier, Sheet, codeLocker Lab, Channel Management, Mice, Marketing, Hardware, Peripherals

Software downloads 2008-07-07