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Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center

Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...

Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies 2007-12-01

Additional Resources

Google-Microsoft rivalry on with ChromeOS launch

This will usher in an era of intense competition and innovation, as well aslower prices.This will be good for all concerned. Windows users will get lower prices and faster innovation. The Windows users should be Google's biggest fans here.Chorme OS could get 10% or more of the netbook market. That...

Tags: Netbooks, nettops & MIDs, Microsoft Windows, Operating systems, Microsoft Corp., Google Inc., Chrome, operating system

Discussion threads 2009-11-18

Sony Vaio L117FX (Core 2 Quad Q8400s 2.66GHz, 6GB RAM, 1TB HDD, Windows 7 Home Premium)

Had Apple not introduced a 27-inch iMac for $1,699, we'd have fewer reservations about Sony asking $1,999 for its new 24-inch Vaio L117FX. Yes, HP's TouchSmart 600 expanded on some of Sony's innovations from its previous generation all-in-ones. Sony also doesn't even attempt to match HP's creative multitouch software. But...

Tags: Desktops, Microsoft Windows 7 Home Premium, RAM, Microsoft Windows 7, Microsoft Windows, Sony Vaio, Sony Corp., HDMI

Product reviews 2009-11-13

Intel to pay AMD $1.25 billion as companies end litigation war; Is it a new chip era?

Inhell got off cheaplyProbably AMD needed the cash now because it would have gotten a lot more in a trial.This is good news for computer usersGood news all around. The cross licensing will allow advancements with a minimum of lawyer intervention.Won't matter, AMD is toastThey haven't produced a CPU worth...

Tags: Semiconductors, Network technology, Processors, litigation, phenom, amd, Advanced Micro Devices Inc., Intel Corp., chip

Discussion threads 2009-11-12

AMD updates roadmap, promises "supercomputer in your lap"

Roadmaps aren't AMD's problem, execution isAnyone remember Barcelona. Yikes.Here's hoping they get competitive and force Intel to keep up the pace...I'd surely wanted to have a 45nm CPU for Christmas.That is, when AMD lowers its prices of low-end processors. :)But of course, DDR2 prices just went up and DDR3 prices...

Tags: Processors, Advanced Micro Devices Inc., DDR2, supercomputer

Discussion threads 2009-11-11

Magellan RoadMate 1470

Design The RoadMate 1470 doesn't deviate from the tried and true portable navigation device form factor. Measuring 3.3 inches by 5.2 inches by 7 inches, the RoadMate's thinness easily makes this unit one of the most pocketable devices in its class. Like nearly all PNDs, the majority of the RoadMate's...

Tags: Magellan RoadMate, charger, suction-cup, mini-USB

Product reviews 2009-11-10

Dell Studio XPS 8000

Dell's Studio XPS 8000 offers an attractive chassis and mostly up-to-date features. Its configurations start as low as $699, but our $1,329 review unit is a solid upper-midrange performance desktop that will play games and handle more demanding digital media tasks with little difficulty. For the very price-performance conscious, both...

Tags: Dell Computer Corp., Studio XPS 8000, Intel P55, Dell Studio XPS 8000, motherboard

Product reviews 2009-11-10

A visit to Microsoft's first store

I missed an explanation as to why...I should shop there."Three rows of tables displayed hardware from Dell, HP, Sony and Lenovo."The big chains sell those already. Why would I go to a Windows store to buy Dells, HPs, Sonys and Lenovos, when there are several sources for those same computers...

Tags: PRODUCTIVITY, Operating systems, Microsoft Corp., Apple Inc., 64-bit, Microsoft Windows, computer, GPU, Microsoft Windows 7, hardware

Discussion threads 2009-10-30

eSTM8 Construction Estimating Software 2.1.1 (Windows)

e-STM8 Construction estimating software can help you gain a competitive advantage by facilitating your preparation of detailed, profitable bids while managing job costs and subcontractor bids. e-STM8 offers basic and advanced estimating features which allow the accurate construction of an estimate. The software enables you to set your default labor...

Tags: Software, Construction, Microsoft Windows, e-STM8 Construction, Tools & Techniques, Management

Software downloads 2009-10-23

Amazon delivers strong Q3; shares skyrocket after hours

Amazon easily beat Wall Street's estimates for its third quarter, reporting a net income of $199 million, or 45 cents per share, on sales of $5.45 billion, a 28 percent jump from the year-ago quarter. Analysts had been expecting earnings of 33 cents on sales of $5.03 billion. Statement ...

Tags: E-reader, Amazon.com Inc., Kindle, Sales Strategy, Sales Force Management, Sales, Sam Diaz

Blog posts 2009-10-22

Is the IBM Client for Smart Work an alternative to 7 for schools?

Thoughts"IBM and Canonical, though, are asking if that upgrade path really needs to involve Windows at all."Umm - dare I ask why large industries are allowed to influence education?"Why migrate to Windows, though, when your client machines can run Ubuntu "Because I don't need to deal with any migration headaches...

Tags: Operating systems, operating system, IBM Corp., Microsoft Windows

Discussion threads 2009-10-21

Is the IBM Client for Smart Work an alternative to 7 for schools?

Windows 7 looks like a genuinely good OS. Reasonable system requirements, high levels of usability and stability...What's not to like? Well, the price, of course. Volume educational licensing runs around $70 a seat for Windows 7 Professional upgrades. Then there's the actual upgrade process. Major rollouts...

Tags: Ubuntu, IBM Corp., Ubuntu 9.10, Microsoft Windows 7, Microsoft Windows, Roi/Tco, Linux, Operating Systems, Software, Finance, Managerial Accounting, Christopher Dawson

Blog posts 2009-10-21

Antitrust: Time to break apart the phone companies -- again?

Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...

Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust

Discussion threads 2009-10-21

With Apple, there's a fine line between paying a premium and being a sucker

Interesting view...I am not an Apple user, and I do think most of Apple's products are too expensive for me, but I didn't think $70 was that outlandish. Don't top end mice from Logitech or MS run around $50-100?Anyway, I guess I'd have to try it before saying it was...

Tags: Mice, mouse, Apple Inc.

Discussion threads 2009-10-20

Are today's new iMacs and Minis game-changers?

It's been a logn time since Apple was ...... competitive at these retail price points but that day may finally have come! Good for Apple and good for the rest of us. Still, EdTech has always enjoyed extremely aggressive enterprise-level discounts from the top tier of PC vendors...

Tags: Keyboards, Mice, Desktops, Apple Inc., keyboard, mouse, Apple iMac

Discussion threads 2009-10-20

AMD rolls out 8 new Athlon CPUs in time for Windows 7

Too littleI've bought AMD CPUs in the past, but they lost their edge with Intel's release of Core 2. AMD has yet to recover. I just don't see myself going AMD to save $50. Frankly, $100 won't move me when I consider I will keep a new...

Tags: Processors, CPU, Microsoft Windows, Microsoft Windows 7, Intel Core i5, Advanced Micro Devices Inc., processor, Core i5, Intel Corp., AMD Athlon

Discussion threads 2009-10-20

Art of the software deal can get messy

Software buyers and vendors are increasingly butting heads amid a budget squeeze and increasingly aggressive sales tactics, according to Gartner. In a series of presentations at the Gartner IT Symposium in Orlando, analysts walked buyers through a few negotiating tactics with the likes of SAP, Microsoft, Oracle,...

Tags: Oracle Corp., Gartner Inc., Customer, SAP AG, Microsoft Corp., Negotiation, Software Audit, Software-as-a-service Pricing, Tools & Techniques, Linux, Free Trade, Sales Strategy, Management, Operating Systems, Software, Finance, Sales, Larry Dignan

Blog posts 2009-10-20

Another strong quarter for Apple; credit strong iPhone, Mac sales

updated: Apple said today that Mac computers and iPhones saw strong year-over-year sales jumps in the fourth quarter, allowing the company to once again beat Wall Street's expectations for the quarter and sending the stock surging in after-hours trading. Apple today reported fourth quarter earnings of $1.67...

Tags: Revenue, Apple iPhone, Apple Macintosh, Apple iPod, Apple Inc., Sales Strategy, Smart Phones, Digital Music, Digital Media, Sales, Consumer Electronics, Personal Technology, Sam Diaz

Blog posts 2009-10-19

Best 'bang for the buck' graphics cards

No Love for NVIDIA?I'm a little disappointed you only mention one GeForce card as if they can't compete with ATI. I'm sensing either sponsorship or bias, Adrian... but if it's genuinely based on performance, I'd love to see some benchmarking and justification for the claim.They just killed off......half the cards...

Tags: Video cards, HD 4890, card, ATI Technologies Inc., NVidia Corp., video card, graphics

Discussion threads 2009-10-16

Acer might be #2, but is the Ed market buying?

Mom and Dad are going to buy...the college computer and they are going to look at the price point above all. There are a lot that are naive enough to buy the overpriced PC the school is selling or suggesting. Does the high school brand matter. Not even. Most kids...

Tags: Sales strategy, Netbooks, nettops & MIDs, Branding, Notebooks, Acer Inc., Dell Computer Corp.

Discussion threads 2009-10-15