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- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- Salesforce Chatter: what a clanger!
- Running Cover-it-Live has produced some interesting commentary about this morning's announcement of Salesforce.com Chatter. Best summed up by Nenshad Bardoliwalla: The length of this keynote has turned "Chatter" into "Splatter" IMHO A three and a quarter hour keynote marathon, laced with the kind of hyperbole we've come to...
- Tags: Salesforce.com Inc., Marc Benioff, Running Cover-it-Live, Saesforce.com, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2009-11-18
- Salesforce Chatter: Facebook for the Enterprise
- Salesforce is announcing today a Salesforce Chatter, an enteprise collaboration application akin to Facebook. The move puts SalesForce in competition with offerings from other providers, including IBM Lotus. Here's what's being delivered. Features: Profiles: Just like profiles on popular consumer-oriented social networking sites, Salesforce Chatter profiles include...
- Tags: Salesforce.com Inc., Facebook, Platform, App, Force.com, Sales Force Management, Sales, Dave Greenfield
- Blog posts 2009-11-18
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett
- Blog posts 2009-11-02
- Can open source software stop IT failure?
- I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...
- Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software
- Discussion threads 2009-10-26
- Survey: cloud interest grows triple-fold; cost may not be main factor
- buble bust...anyone learns from 2000 and so IT burst?Current interest in private cloudsHi Joean interesting piece, and thanks for the link to my post? This current enthusiasm for private Clouds is also interesting? and I am left wondering how long it will continue.It's presumably a mix of security concerns (real...
- Tags: Marketing research, cloud computing, survey
- Discussion threads 2009-10-26
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -Â announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks
- Blog posts 2009-10-22
- Future ERP
- Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...
- Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett
- Blog posts 2009-10-19
- The anti-capitalist GOOG founders . . .
- Well duhhh....[i]They don?t trust the government, they don?t trust the press and they don?t trust Wall Street.[/i]So people wonder why they're so successful? Duh! They don't trust the three groups of people who constantly think they are oh so smart, but aren't....Sounds like a great life philosophy even...
- Tags: Google Inc., Microsoft Corp.
- Discussion threads 2009-10-13
- Salesforce.com, Dell target SMBs
- Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...
- Tags: Salesforce.com Inc., Dell Computer Corp., Small And Medium Business, Sales Force Management, Sales, Larry Dignan
- Blog posts 2009-10-12
- Salesforce.com and CODA hook up
- Salesforce.com and CODA (via its parent Unit 4 Agresso) are hooking up to create FinancialForce.com. While financial details of the arrangement were not revealed, Salesforce.com is a minority stakeholder in the new company. From the blurbs: The CODA 2go team and products have transferred to FinancialForce.com, which will...
- Tags: Salesforce.com Inc., CODA, FinancialForce.com, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2009-09-30
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-09-14
- SuccessFactors: Backing into business intelligence?
- Good Luck to SuccessFactorsSuccessFactors has a great offering. What Siebel got completely wrong with ERM, Successfactors got it right from a product and On-Demand delivery perspective. Given that they are now public, I can imagine the growth pressures being faced, now.However, the reporting mashup initiative is naive. It has been...
- Tags: Software as a Service (SaaS), Managed hosting, Sales strategy, Pricing, Tools & Techniques, Financial Planning, cloud computing, SuccessFactors Inc., business intelligence
- Discussion threads 2009-09-11
- Am I a big whiner about Gmail's downtime?
- Establish Down-Time Procedures. Move on.Google Apps is a GREAT resource.Whining for something you get for freeNTyes you areand on top of it you give the M$ shills something to hang on.I've never looked into it, but does Google Gears help......when / if Google Apps is down?Teachers are hardly unique...
- Tags: cloud computing, E-mail providers, Google Inc., big whiner, Google Gmail, whiner, Google Apps
- Discussion threads 2009-09-03
- Salesforce.com fires back at Oracle in SaaS war
- Diversity rulesIt's good to see choice in the market place, some companies ourselves included elected to cancel the subscriptions in favour of managing our own hosted CRM from WiredContact in the UK. The control we had was the significant deciding factor not the cost. Having said that we spent less...
- Tags: Software as a Service (SaaS), Managed hosting, Sales force management, Salesforce.com Inc., Oracle Corp., software-as-a-service
- Discussion threads 2009-08-21
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Tags: Blog, Customer, CRM, Ross, Customer Insight, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Paul Greenberg
- Blog posts 2009-08-12
- Security risks of Web 2.0 tools should not be overlooked by enterprises, individuals
- Like it or not, the use of Web 2.0 technology use in enterprises is here to stay. Even longstanding enterprise software providers, such as Salesforce.com, have created tools for integrating social networks into the customer support and lead generation process. And you'd be hard-pressed to find a Fortune 500 company...
- Tags: Jennifer Leggio
- Blog posts 2009-08-05
- It???s official: SaaS is now mainstream
- It???s official: SaaS is now mainstreamSaaS Solutions have Been Here, and Here to StayIt's official now? Sorry, have to disagree with you here. SaaS has been here for quite a while now, and is here to stay. So I suppose that Google and Microsoft are not bigtime enough to indicate...
- Tags: Software as a Service (SaaS), Managed hosting, cloud computing, SaaS Solutions, software-as-a-service
- Discussion threads 2009-08-04
- Salesforce.com: rethinking the database
- While attending Fortune's Brainstorm event, several of us took the opportunity to sit down with Parker Harris, Salesforce.com co-founder and EVP technology. To say it was our first outing as Irregulars with the company, Parker was remarkably open and congenial, often straying into territory that would otherwise drive hyper controlling...
- Tags: Salesforce.com Inc., Zoho, Database, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2009-07-28
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