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- Pitney Bowes branded community reduces customer support costs
- During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company's usual flow of customer calls, so its support teams were...
- Blog posts 2009-06-25
- Ireland: Shell's new Nigeria?
- Just as Shell brings to a close a difficult chapter in its troubled relationship with the Ogoni people in Nigeria, its relationship with community groups in the west of Ireland appears to be reaching new lows. Shell is the senior partner with Statoil and Marathon in an effort to bring off shore...
- Blog posts 2009-06-17
- Microsoft to turn .Net Micro Framework code, support over to the community
- Microsoft is turning the source code for its embedded .Net Micro Framework over to the community and slowly withdrawing from that business, company officials are confirming. by Mary Jo Foley
- Blog posts 2009-05-06
- Building a virtual B2B user community
- * Jennifer Leggio is at RSA Conference Guest editorial by Joel Lundgren I was first introduced to Facebook in the summer of 2007. At that time most people in Sweden had yet to hear about this site, and the idea that it had anything...
- Blog posts 2009-04-21
- Fortune 500 Series: How Intel is listening, engaging with its community
- This Fortune 500 company has implemented significant social business programs ranging from integrated marketing to internal communications, and even engaging with its technical community. by Jennifer Leggio
- Blog posts 2009-04-08
- Microsoft uses TruCast to build community for Windows 7
- Building community for Windows 7 is a challenge. Howevever, Microsoft says a tool called TruCast helped them do just that. by Jennifer Leggio
- Blog posts 2009-03-30
- Blackbird Web Browser 0.9991 Beta (Windows)
- Blackbird elevates content and information of interest to the community of users. Blackbird changes the web browsing experience by creating community. Built with the simple notion that web content of African American interest was difficult to reach with traditional web tools, Blackbird browser continues to innovate with features to change...
- Software downloads 2009-02-27
- What makes good governance?
- What do Blender, Inkscape, Drizzle, and Subversion have in common? Good governance, at least according to Dave Neary. Neary, a former board member on the GNOME Foundation and participant in several other communities, boils best practices down to a few key ideas: A clear project scope. ...
- Blog posts 2009-02-25
- Bringing the FOSS tribe together: The future of community shows
- Given the economy's impact on tech shows, I have to wonder what the future holds for the various Linux shows and fests around the globe. Talking to Ilan Rabinovitch of the Southern California Linux Expo SCaLE, the future still looks bright -- maybe brighter than the future for the more...
- Blog posts 2009-01-20
- Solar advocacy group strikes deal for special pricing, financing
- If you're a San Francisco Bay Area homeowner interested in installing solar technology AND you're looking for a break on what it will cost you, this post is for you. Everyone else ... well, actually, the deal could have relevance for your own local community sometime later this year. ...
- Blog posts 2009-01-10
- Herding cats for fun and profit: Four tips for working with online communities
- If 2008 has a buzzword, it's probably "community." I've seen a lot more interest lately from many companies not just mine in learning how to work with a community. While I don't claim to have all the answers, I do have some suggestions based on my experience with Novell over...
- Blog posts 2008-12-12
- By 2010 60% of F1K will have Web communities
- Gartner predicts that by 2010, more than 60% of Fortune 1000 companies with Web sites will have some form of community that can be used for marketing purposes. by AM
- Blog posts 2008-12-10
- Talking with Likewise on GPLv3 and community management
- I've been watching Palamida's tracking of GPLv3 (and LGPLv3) adoption over the last year with interest. It looks like adoption is moving at a reasonable, if not super-speedy, pace. However, not everyone is moving from version 2 to version 3. One company, Likewise, actually decided to move backwards from GPLv3...
- Blog posts 2008-11-26
- CRM 2.0 = The Conversation - But First....The Intro
- This is my first post for ZDNET. I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...
- Blog posts 2008-11-18
- Misinformation travels fast
- One of the amazing things about the age we live in is the speed at which information propagates, whether correct or not. Matthew Brown of Forrester Research touched on this recently on September 11th (an infamous date of course, which seven years ago had everyone clamoring for information to find...
- Blog posts 2008-09-22
- Video: Office 2.0: Creating successful online communities
- At the Office 2.0 Conference in San Francisco, panelists discuss how to keep interest in an online community and how to use game theory--rewarding and recognizing exceptional users in the community. Speakers include: Ross Mayfield of Socialtext, Chris Andrasick of Tacit Knowledge, and moderator Robin Carey of Social Media Today....
- Blog posts 2008-09-06
- Office 2.0: Creating successful online communities
- At the Office 2.0 Conference in San Francisco, panelists discuss how to keep interest in an online community and how to use game theory--rewarding and recognizing exceptional users in the community. Speakers include: Ross Mayfield of Socialtext, Chris Andrasick of Tacit Knowledge, and moderator Robin Carey of Social Media Today.
- Videos 2008-09-05
- Deploying and managing online communities: Who, how and why?
- There was an interesting discussion at Office 2.0 that dealt with the topic of online communities. There’s a lot of noise on the Web today and it’s easy for that to noise to get â€" for lack of a better phrase â€" out of control. So should a company try...
- Blog posts 2008-09-04
- Ten leading platforms for creating online communities
- Creating online communities of customers and workers has been one of the hotter topics in business and technology this year. Whether you're on the business side, in IT, or are just trying to build virtual teams around shared goals, online communities are rapidly becoming a popular way to organize people...
- Blog posts 2008-09-04
- Italian Supercomputing Center Reaches New User Communities With Windows-Based HPC
- CASPUR provides High-Performance Computing HPC services to academic, government, and research communities throughout Italy. Current users run UNIX and Linux applications to solve scientific problems. CASPUR is now expanding its HPC offerings by deploying a Windows HPC Server 2008 cluster. It expects to significantly increase its user base and to...
- Case studies 2008-08-28
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