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	<title><![CDATA[communications service provider Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/communications+service+provider.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to communications service provider]]></description>
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		<title><![CDATA[IBM Tivoli and Vallent: Enhanced Service Quality and Performance Management Solutions for Communications Service Providers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=336106]]></link>
		<description><![CDATA[Service providers in the communications industry now face an unprecedented set of opportunities and challenges. They seek to deliver innovative services that hold the promise of building strong, new revenue streams. At the same time, they must respond to accelerating price pressure and increasing competition in their traditional markets. To...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+service+provider.html"><![CDATA[Communications Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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		<title><![CDATA[Develop Customer Experience Leadership Through Transformed Customer Service Operations]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=939895]]></link>
		<description><![CDATA[Customer experience leadership is the next battlefield for Communications Service Providers CSP considering converged services. To be successful, organizations must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. CSPs must also introduce proactive and predictive capabilities for customer experience differentiation.]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+service+provider.html"><![CDATA[Communications Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+experience+leadership.html"><![CDATA[Customer Experience Leadership]]></category>
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		<title><![CDATA[Transforming Networks to Deliver Next-Generation Converged Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295686]]></link>
		<description><![CDATA[This white paper highlights the challenges facing today's communications service providers CSPs, where fierce competition is driving the race to deliver significant improvements in bandwidth, service, and geographic coverage. The paper explains how the use of network lifecycle management and master data management MDM technologies enable CSPs to differentiate themselves...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/lifecycle+management.html"><![CDATA[Lifecycle Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+service+provider.html"><![CDATA[Communications Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/master+data+management.html"><![CDATA[Master Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
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	<item>
		<title><![CDATA[Interact Addresses Needs of Communications Service Providers With New Real-Time Billing Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=297270]]></link>
		<description><![CDATA[Interact Incorporated provides enterprises and operators in 28 countries with the premium hardware, software, tools, and support they need to introduce, enhance, and bill for voice/data service offerings. Interact wanted to deliver a highly reliable, feature-rich, real-time billing system at a price point amenable to Tier 2 and Tier 3...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+service+provider.html"><![CDATA[Communications Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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