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- IBM Tivoli and Vallent: Enhanced Service Quality and Performance Management Solutions for Communications Service Providers
- Service providers in the communications industry now face an unprecedented set of opportunities and challenges. They seek to deliver innovative services that hold the promise of building strong, new revenue streams. At the same time, they must respond to accelerating price pressure and increasing competition in their traditional markets. To...
- White papers 2007-05-01
- Develop Customer Experience Leadership Through Transformed Customer Service Operations
- Customer experience leadership is the next battlefield for Communications Service Providers CSP considering converged services. To be successful, organizations must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. CSPs must also introduce proactive and predictive capabilities for customer experience differentiation.
- White papers 2007-05-01
- Transforming Networks to Deliver Next-Generation Converged Services
- This white paper highlights the challenges facing today's communications service providers CSPs, where fierce competition is driving the race to deliver significant improvements in bandwidth, service, and geographic coverage. The paper explains how the use of network lifecycle management and master data management MDM technologies enable CSPs to differentiate themselves...
- White papers 2007-04-01
- Interact Addresses Needs of Communications Service Providers With New Real-Time Billing Solution
- Interact Incorporated provides enterprises and operators in 28 countries with the premium hardware, software, tools, and support they need to introduce, enhance, and bill for voice/data service offerings. Interact wanted to deliver a highly reliable, feature-rich, real-time billing system at a price point amenable to Tier 2 and Tier 3...
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- True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
- Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are: Multiple network...
- White papers 2009-11-19
- AT&T to FCC: Close loopholes and write rules that apply to Google, too
- AT&T has taken off the boxing gloves in its fight with Google over the Google Voice service and proposed Net Neutrality rules. In a letter to the FCC PDF this week, AT&T went on the attack to portray Google as a big powerful company that's trying to fool the FCC...
- Blog posts 2009-10-15
- Technology is great, it's us that's flawed!
- Can you put the window up after the ignition is turned off?Just a guess - my vehicle has a feature that allows me to raise or lower the windows after the ignition is turned off unless I open a door. It's convenient because I don't have to turn the...
- Discussion threads 2009-10-12
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Blog posts 2009-10-07
- Communications Solution Increases Productivity for Global Conferencing
- InterCall, the world's leading conferencing and collaboration service provider, offers a range of unified communications solutions, including design, implementation, and adoption services. InterCall wanted to use unified communications internally, to streamline communications and to become more familiar with issues its customers face. The solution needed to help teams connect more...
- Case studies 2009-10-01
- A Quick Primer on Data Center Tier Classifications
- Today, a number of companies are either consolidating their data centers or implementing new data center projects. Their decisions are often based on the appropriate "tier level" of the IT facility. The tier level is determined by an industry standard classification system for infrastructure performance. A four-tier system rates a...
- White papers 2009-10-01
- Google's response to AT&T's charges on Google Voice
- How about fixing the first articleso we know what you are talking about.Torn...I can certainly appreciate the arguments being trotted out by Google. They seem, however, to want to have the best of both worlds...acting as a de-facto "common carrier" while not actually being one. Given this, I...
- Discussion threads 2009-09-28
- AT&T cries foul to FCC, uses Google Voice to spark Net Neutrality debate
- There's a Net Neutrality battle going on and AT&T has put a double-edged sword at the feet of the FCC - and Google's name is written all over it. AT&T sent a letter to the FCC today, asking the regulatory agency to look into the practices of...
- Blog posts 2009-09-25
- Nokia debuts Booklet 3G netbook, 12-hour battery; would you buy?
- a windoze device from Nokia?They could have put Linux or Simbian on it, but windoze makes no sense.???do u think anyone will buy linux or symbian? the market is already crowded, and windows is the best they can put on the device if they want any market shareRE: Nokia debuts...
- Discussion threads 2009-08-24
- Fortune 500 Series: How EMC used social media to recruit, re-brand, rebuild
- EMC can best be described as an entity. Not only in the Fortune 500, the infrastructure information provider was recognized by Fortune as one of the 10 most admired companies for product and service quality. This success didn't come easy to the giant, which needed to significantly rebuild its business...
- Blog posts 2009-08-11
- Apple and AT&T asked to explain denial of Google Voice app
- Apple and AT&T asked to explain denial of Google Voice appno one careswell, i would think their hardware, their software, their appstore. if you don't like apple's decisions, don't buy an iphone, you have plenty of choice.Just put it on the Pre and G2 and stop helping AppleThey don't want...
- Discussion threads 2009-08-01
- Time Warner preps for AOL spin-off; Google's 5% stake worth $283 million
- Time Warner on Monday said that it bought back Google's 5 percent stake in AOL for $283 million. The deal, disclosed in regulatory filings, was part of a series of disclosures to set in motion Time Warner's spin-off of AOL as an independent company. In 2005, Google...
- Blog posts 2009-07-27
- How to Choose the Best CRM Implementation Partner for Your Call Center
- In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation SFA, are among the most common functionalities of Customer Relationship Management CRM solution. The growing number of call centers on numerous market verticals proves that call centers have...
- White papers 2009-07-17
- iPhone executes SMS binary code as root
- iPhone executes SMS binary code as rootNo, iPhone is NOT UNIX basedWe all know that OS X [b]is[/b] UNIX certified.We also know that iPhone OS [b]is[/b] OS X.Therefore, iPhone OS isn't just UNIX based, it [b]is[/b] UNIX.Therefore, it is immune to all malware.At least I think that is how the...
- Discussion threads 2009-07-02
- Sanook.com Turns to HP for a Computing System That Is Able to Keep Up With Its Growth
- Sanook.com is a leading integrated Internet service provider, established in 1998 as a subsidiary of MIH Group - the communications giant headquartered in the Netherlands. Sanook.com wanted to serve tremendous increasing amount of users - more than 50 per cent a year and reduce operational costs. The challenge was to...
- Case studies 2009-07-01
- Driving While Printing. Printing While You Fly. And Web Printing.
- Okay. So I have racked my pea-brain to come up with the list of features and benefits to consider when thinking of mobile printing, or MP (Okay, I made that up, so don’t go looking it up). Mobile printing -- small-M, small-P -- has its benefits. Your employees or customers...
- Sponsored content 2009-06-02
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