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- When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
- With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...
- Tags: Billing, Pitney Bowes Inc., Best Practice, Communications Provider
- White papers 2009-08-20
- National Cable Communications Provider
- As communications companies expand their offerings beyond traditional services, a leading multi-service broadband communications provider needed to adjust its marketing strategies to compete in new highly competitive markets. The communications provider turned to Pitney Bowes Business Insight location intelligence solutions to quickly and efficiently identify and retain customers that would...
- Tags: Pitney Bowes Inc., Communications Provider, Marketing Research, Network Technology, Cable, Broadband Internet, Telecommunications, Marketing, Networking, Personal Technology
- Case studies 2009-02-24
Additional Resources
- Dark Internet Fundamentals
- Head in the clouds? Visibility = ZERO"The implications for those relying on the internet to deliver their data through cloud solutions is significant: if the cables are cut you won?t be able to access it."I've been saying this for years. From a security and disaster preparedness standpoint, only...
- Tags: Network technology, Broadband Internet, Dark Internet Fundamentals, Internet, network
- Discussion threads 2009-11-30
- True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
- Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are: Multiple network...
- Tags: Service Provider, Enterprise Network, Convergence, Business Services
- White papers 2009-11-19
- AT&T to FCC: Close loopholes and write rules that apply to Google, too
- AT&T has taken off the boxing gloves in its fight with Google over the Google Voice service and proposed Net Neutrality rules. In a letter to the FCC PDF this week, AT&T went on the attack to portray Google as a big powerful company that's trying to fool the FCC...
- Tags: FCC, Google Inc., AT&T Corp., Net Neutrality, Federal Government, Telephony, Telecommunications, Government, Networking, Sam Diaz
- Blog posts 2009-10-15
- Technology is great, it's us that's flawed!
- Can you put the window up after the ignition is turned off?Just a guess - my vehicle has a feature that allows me to raise or lower the windows after the ignition is turned off unless I open a door. It's convenient because I don't have to turn the...
- Tags: Construction, window, black box
- Discussion threads 2009-10-12
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Tags: Salesforce.com Inc., Accounting, Financial, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software, Paul Greenberg
- Blog posts 2009-10-07
- LifeSize PassPort: The First Skype-Compatible Telepresence System
- Cisco's $3 billion offer to buy Tandberg yesterday may bring Cisco a more economical telepresence solution than its own not saying much, but that's only part of the challenge of bringing the technology to the small business and our homes. On Monday, LifeSize will take a big step towards solving...
- Tags: Video Call, Skype Technologies S.A., Video, Cisco Systems Inc., HD, Passport, Corporate Communications, Marketing, Dave Greenfield
- Blog posts 2009-10-02
- Communications Solution Increases Productivity for Global Conferencing
- InterCall, the world's leading conferencing and collaboration service provider, offers a range of unified communications solutions, including design, implementation, and adoption services. InterCall wanted to use unified communications internally, to streamline communications and to become more familiar with issues its customers face. The solution needed to help teams connect more...
- Tags: Unified Communications, Microsoft Corp., InterCall, Collaboration
- Case studies 2009-10-01
- Services Provider Boosts Business Efficiency With Unified Communications Applications
- BT Global Services, a networked IT services provider, wanted to increase its own business efficiency while creating innovative products for customers. Using core technologies in Microsoft Office Communications Server 2007 R2, BT designed a suite of small applications that help people communicate more efficiently by merging common tools such as...
- Tags: Unified Communications, British Telecommunications, Microsoft Corp., E-mail, Instant Messaging, Collaboration, Online Communications, Internet
- Case studies 2009-10-01
- A Quick Primer on Data Center Tier Classifications
- Today, a number of companies are either consolidating their data centers or implementing new data center projects. Their decisions are often based on the appropriate "tier level" of the IT facility. The tier level is determined by an industry standard classification system for infrastructure performance. A four-tier system rates a...
- Tags: Data Center, STC Associates, Tier Level, Data Centers, Storage, Hardware, Data Management
- White papers 2009-10-01
- Google's response to AT&T's charges on Google Voice
- How about fixing the first articleso we know what you are talking about.Torn...I can certainly appreciate the arguments being trotted out by Google. They seem, however, to want to have the best of both worlds...acting as a de-facto "common carrier" while not actually being one. Given this, I...
- Tags: Telecom & Utilities, TELECOMMUNICATIONS, Darkmane, ATT, Google Inc., AT&T Corp., carrier, network
- Discussion threads 2009-09-28
- AT&T cries foul to FCC, uses Google Voice to spark Net Neutrality debate
- There's a Net Neutrality battle going on and AT&T has put a double-edged sword at the feet of the FCC - and Google's name is written all over it. AT&T sent a letter to the FCC today, asking the regulatory agency to look into the practices of...
- Tags: FCC, Google Inc., Voice, AT&T Corp., Net Neutrality, Google Voice, Federal Government, Internet, Telecom & Utilities, Government, Sam Diaz
- Blog posts 2009-09-25
- IBM opens up systems framework for energy companies
- IBM has designs on utility companies and other players in the smart grid and renewable energy world that are trying to see the big picture. The company is introducing a framework called the IBM Solution Architecture for Energy and Utilities Framework SAFE, which acts as an integration...
- Tags: Utility Company, Industry, Energy Company, IBM Corp., Telecom & Utilities, Broadband Over Power Line, GIS, Strategy, Telecommunications, Broadband Internet, Software, Management, Heather Clancy
- Blog posts 2009-09-16
- Dell Develops Innovative Solutions for Efficient, Cost-Effective Communications
- Dell, a worldwide IT solutions provider and Microsoft Gold Certified Partner, is committed to providing customers with innovative Microsoft Exchange Server solutions for efficient, cost-effective communications. With the launch of Microsoft Exchange Server 2010, Dell has positioned itself to help customers take advantage of new solutions and features that can...
- Tags: Dell Computer Corp., Microsoft Exchange Server, Microsoft Corp., E-mail Servers, Groupware, Enterprise Software, Software
- Case studies 2009-09-01
- CRM System Streamlines Sales Process for Electrical Services Provider
- Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an electrical contractor for on major construction sites, including commercial property, mine site and railway infrastructure projects. With a widely distributed workforce...
- Tags: CRM System, Division, Microsoft Corp., Sales Process, CRM, Norfolk Electrical & Communications, Sales Strategy, Sales Force Management, Sales
- Case studies 2009-09-01
- Nokia debuts Booklet 3G netbook, 12-hour battery; would you buy?
- a windoze device from Nokia?They could have put Linux or Simbian on it, but windoze makes no sense.???do u think anyone will buy linux or symbian? the market is already crowded, and windows is the best they can put on the device if they want any market shareRE: Nokia debuts...
- Tags: Netbooks, nettops & MIDs, netbook, Nokia Corp., Booklet 3G netbook, Booklet 3G, battery
- Discussion threads 2009-08-24
- Fortune 500 Series: How EMC used social media to recruit, re-brand, rebuild
- EMC can best be described as an entity. Not only in the Fortune 500, the infrastructure information provider was recognized by Fortune as one of the 10 most admired companies for product and service quality. This success didn't come easy to the giant, which needed to significantly rebuild its business...
- Tags: Social Networking, Brand, Social Media, EMC Corp., Storage, Hardware, Jennifer Leggio
- Blog posts 2009-08-11
- Apple and AT&T asked to explain denial of Google Voice app
- Apple and AT&T asked to explain denial of Google Voice appno one careswell, i would think their hardware, their software, their appstore. if you don't like apple's decisions, don't buy an iphone, you have plenty of choice.Just put it on the Pre and G2 and stop helping AppleThey don't want...
- Tags: Smart phones, Apple Inc., Google Inc., denial, Apple iPhone, AT&T Corp.
- Discussion threads 2009-08-01
- IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing
- Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...
- Tags: Information Technology, Video Conferencing, Dimension Data, Microsoft Corp., Collaboration, It Services
- Case studies 2009-08-01
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