Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Russian Outsourced Call Centre Improves Service With Latest IP Technology
- Wilstream wanted to improve contact centre capability in order to offer a higher level of service to clients. Wilstream deployed a new 200-agent contact centre at Wilstream's new offices in Moscow, in addition to the company's existing 200-agent contact centre, also in Moscow. A Nortel Communication Server 1000 with CallPilot...
- Tags: Nortel Networks Corp., Outsource, IP, Russian Outsourced Call Centre, Interactive Voice Response (IVR), Call Centers, It Operations
- Case studies 2008-09-15
- IP Contact Centre Increases Staff Productivity and Improves Service for Residents
- Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP VoIP technology to meet the Council's ICT strategic objectives, improve efficiency and enhance service for local residents. Rushmoor deployed a cost-effective, scalable and easy-to-manage IP telephony solution, to increase efficiency and service capability. Based on...
- Tags: Nortel Networks Corp., IP, VOIP, Telephony, Network Technology, Networking, Ethernet, Telecommunications
- Case studies 2008-02-26
- Nortel Network Case Study: Telford College
- Telford College wanted to create an advanced network for a new flagship building, enabling staff and students to work more innovatively both on and off campus. An end-to-end converged solution based on the Nortel Ethernet Routing Switch portfolio. The Nortel Communication Server 1000 and the Nortel IP Phones offer advanced...
- Tags: Network, Nortel Networks Corp., VOIP, Call Centers, Networking, Network Technology, Telecommunications, It Operations
- Case studies 2007-05-11
- UK Council Empowers Transformational Government Through Cutting-Edge Converged Networking
- North Tyneside Council wanted to enable a local council to achieve central government objectives of using technology to boost operational efficiency and public service delivery. A sophisticated, converged infrastructure based on the robust Nortel Ethernet Routing Switch portfolio and the Nortel Communication Server 1000, whilst smaller sites obtain advanced connectivity...
- Tags: Network, Nortel Networks Corp., Government, Call Centers, It Operations
- Case studies 2007-01-19
- Government Department Uses Cutting-Edge Network to Support Dubai's Transport Infrastructure
- The company Dubai Roads and Transport Authority RTA wanted to provide a new, high-profile government department with an end-to-end converged networking solution capable of supporting Dubai's rapidly expanding transport infrastructure. Nortel provided a complete communications solution. At its foundation are switches from the highly resilient Nortel Ethernet Routing Switch portfolio,...
- Tags: Nortel Networks Corp., Remote Access, VOIP, Telecommunications, Networking, Network Technology
- Case studies 2006-10-17
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
