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- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- Time to Put A Stake in The Ground on Social CRM
- Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...
- Tags: Advertising & Promotion, Enterprise software, Social CRM
- Discussion threads 2009-07-06
- The Groundswell of Social Media Backlash
- The Groundswell of Social Media BacklashReagan ReduxI wrote a goodly chunk of The Cluetrain Manifesto and I hate seeing it invoked to hawk the same old crap the same old way. But the reason I'm commenting is that cigarette ad featuring Ronald Reagan. I used it myself recently -- with...
- Tags: Social Media Backlash, Groundswell, social media
- Discussion threads 2009-05-23
- The Groundswell of Social Media Backlash
- There appears to be a fully fledged backlash against 'social media' marketing emerging, with commentary in both areas you'd expect and in places you might not. This is tough on the people who have solid foundations for what marketing messaging is all about,...
- Tags: Facebook, Procter & Gamble Co., Social Media, Burger King Corp., Josh, Desktop Publishing, Marketing Research, Software, Marketing, Oliver Marks
- Blog posts 2009-05-23
- SUSE Linux Enterprise Desktop 11: Lots of Tech but Short on Polish
- At first glance, Novell's SUSE Linux Enterprise Desktop 11 (SLED 11) is virtually indistinguishable from the company's Free/Open Source and community supported Linux distribution, openSUSE 11.1. But does SLED 11 have the extra polish and the value add to justify its position as Novell's premier enterprise...
- Tags: Novell Inc., SuSE Linux Enterprise Server, SuSE Linux, SuSE, Linux, Open Source, Microsoft Windows, Desktops, Operating Systems, UNIX, Servers, Software, Hardware, Jason Perlow
- Blog posts 2009-03-23
- My BlackBerry is an Obese Glutton
- There are those that say that pets resemble their owners. In my case, it couldn't be further from the truth -- I'm the proud owner of two miniature poodles. While poodles are intelligent, neurotic, starved for attention, compassionate and kind dogs -- traits which I can...
- Tags: Smart Phone, Battery, RIM BlackBerry, 3G, Smart Phones, Cellular Phones, Engineering, Wireless And Mobility, Consumer Electronics, Personal Technology, Jason Perlow
- Blog posts 2009-01-22
- CRM 2009 - Part 2.1 - Can't Believe I Forgot These
- I forgot to write in two of my forecast segments yesterday. I think for the purposes of blaming something else, I'll blame my car accident last August for the memory loss. I have to say that because I don't think I can use the term I want to about what happened...
- Tags: Customer, Tool, CRM, Productivity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-12-05
- Deploying and managing online communities: Who, how and why?
- Deploying and managing online communities: Who, how and why?Read the book Groundswell by Charlene Li and Josh BernoffRead the book Groundswell if you want great insight into how to do this properly and there are also lots of case studies and stats in the book.In respect of the product ratings...
- Tags: Groundswell, Dell Computer Corp., Direct2Dell
- Discussion threads 2008-09-04
- Houston we have a problem
- Regular readers don't need me to repeat the oft held view that enterprise wide application implementation is often slow, cumbersome and expensive. But are we really getting anything out of it at the end of the day other than some marginal cost efficiency? Rather than throw brickbats at any particular...
- Tags: Customer Service, Houston, Sam Lawrence, CIOs/CTOs, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Dennis Howlett
- Blog posts 2008-07-10
- XP era ends: Will Vista step up?
- XP era ends: Will Vista step up?All software eventually expires and is upgraded.The operating system is no different.Personally, I think that this entire conversation has been missing the point.Most people, by which I mean consumers not IT staff, don't care what operating system is on their computer. They will use...
- Tags: Service Pack 1, Microsoft Windows XP, Microsoft Windows Vista, operating system
- Discussion threads 2008-06-16
- Semantic Web enables innovative steps at Reuters
- Global news agency Reuters is one of those venerable organisations that it's hard not to respect. Superficially, at least, it would be easy to assume them to be an organisation whose days must surely be numbered in a world where the data they used to monetise is increasingly available on...
- Tags: Web, ClearForest Corp., Reuters Ltd., Calais API, Podcasts, Semantic Web, Channel Management, Internet, Marketing, Paul Miller
- Blog posts 2008-03-11
- Microsoft memo: Windows 7 and Windows Live to be even more tightly joined at the hip
- Microsoft memo: Windows 7 and Windows Live to be even more tightly joined at the hipBundlingStandard predatory monopoly technique. Help us EU, help us!Why can't they give us a clean OS.Rolling all of their ideas for apps into the OS is why we have their bloatware to begin with. ...
- Tags: Operating systems, Microsoft Office, Microsoft Windows, Microsoft Corp., Microsoft Windows 7, Microsoft Windows Live
- Discussion threads 2008-01-23
- Vendor relationship management: viable or theory?
- While at LeWeb3, I caught Doc Searls session entitled "Turning the tables: What happens when the users are in charge." Doc is co-author of The Cluetrain Manifesto and widely regarded as a leading thinker on customer relationships. Susan Kish at LunchoverIP does an excellent job bullet pointing Doc's presentation....
- Tags: Health Insurance, Theory, Idea, Health Care, Vendor Relationship Management, Doc, E-lance, Business Reality, Ed, Jarvis, Benefits, Healthcare, Vertical Industries, Insurance, Human Resources, Enterprise Software, Software, Business Operations, Corporate Insurance, Dennis Howlett
- Blog posts 2007-12-17
- Finding conversational marketing's heartbeat
- Eight years ago, Chris Locke, Rick Levine, Doc Searls, and David Weinberger presented the The Cluetrain Manifesto, which came up with the phrase that in the Internet age "markets are conversations." Now Peter Hirshberg, chairman of Technorati, and Steve Hayden, vice-chairman of Ogilvy & Mather...
- Tags: Conversation, Marketing, Advertisement, Brand, Conversational Marketing, Dan Farber
- Blog posts 2007-09-12
- Forrester's George Colony: Customers are in control
- Forrester CEO George Colony has some advice for CEOs about customer relationship management and the correct attitude to win friends and influence enemies in the corporate world.It's now a two-way conversation. Listen, respond and talk intelligently. Stop dictating to customers. It's your customers, not you, who have the power.In a...
- Tags: Web, Customer, CEO, Forrester Research Inc., Dan Farber
- Blog posts 2007-08-08
- Facebook infltrating the enterprise: the ups and downs
- My colleagues at Enterprise Irregulars are not your typical Facebook demographic. Heck, I can't even make the top end 40-49 age group. But that doesn't stop us from arguing whether Facebook and other forms of social media are appropriate for enterprise usage and if so, where they fit.Some of us...
- Tags: Social networking, Social software, Enterprise applications
- Blog posts 2007-07-29
- Skeptical reader: Andrew Keen's big ideas
- On the last afternoon of the Supernova Conference, David Weinberger and fellow ZD Net blogger Andrew Keen, debated the question, "Disorder: Feature or Bug?" Unfortunately, they didn't actually manage to demonstrate a definitive answer to that question, because all we learned was that they disagreed. Chris Heuer took notes. Keen,...
- Tags: Business &, Technology
- Blog posts 2007-06-28
- The webification of advertising
- The webification of advertisingThere's another pin for the bubbleThe more you push advertising on people, the more they push back. My browser is tied down against anything I didn't ask for, I dropped broadcast and cable TV because it's just not worth it.Dis-intermediationHi Dennis:I think this is a real phenomena...
- Tags: advertisement
- Discussion threads 2007-05-18
- Oracle blogs--an attention free zone
- Guest Post: My fellow Enterprise Irregular, drama critic of the enterprise software industry, advisor to the software developers and marketers and inveterate blogger Dennis Howlett responds to a post by Oracle Technology Networks editor-in-chief complaining that his company doesnt get enough love from the blogosphere crowd. Justin Kestelyn, Oracle Technology...
- Tags: SAP, Oracle, General, Blogging
- Blog posts 2007-04-30
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