client relationship

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

The five fundamentals of IT consulting

Pulling concepts from his book, The IT Consultant: A Commonsense Framework for Managing the Client Relationship, Rick Freedman explains the five fundamentals of IT consulting. This download addresses the complexities of providing your advice and service to clients; it can also help you fine-tune your approach and strengthen your client...

Tags: Information Technology, Client Relationship, Consulting, Rick Freedman, Strategy, Management

Download resources 2008-10-31

10 ways to improve your client relationships

One thing is true for all consultants: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Here are some suggestions to help you foster those important business relationships.This download is also available as an entry...

Tags: Client Relationship, Blogging, Internet

Download resources 2008-07-11

RBC Dominion Securities: Taking Client Relationships to the Next Level

RBC Dominion Securities is the leading private client wealth-management firm serving the Canadian market. RBC Dominion Securities' advisors are able to tailor their strategies and offerings to better meet clients' unique needs and investment objectives by using SAS. The challenge was to maintain its position as Canada's leading wealth management...

Tags: SAS Institute, Client Relationship, RBC Dominion Securities

Case studies 2008-04-01

U.K. Law Firm Improves Client Relationships With Customer Management Tool

Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold Certified Partner Aspective, the company chose Microsoft Dynamics CRM 3.0 because it was easy to use, fast to adopt,...

Tags: Law Firm, Client Relationship, U.K., Microsoft Corp., Tool, Litigation, Business Operations

Case studies 2008-02-01

Satuit Sees 59% Traffic Increase to Software-as-a-Service Application While Doubling Subscriber Capacity

Founded in 1994, Satuit Technologies, Inc. - based in Massachusetts - is a global leader in On-Demand and On-Premise vertical market Sales Force Automation SFA and Client Relationship Management CRM solutions. At end of 2006, an important Australian client was experiencing poor performance when it accessed Satuit's CRM suite over...

Tags: Software-as-a-service, Performance, Client Relationship, Akamai Technologies Inc., Satuit, Performance Management, Managed Hosting, Sales Force Automation (SFA), Cloud Computing, Human Resources, Workforce Management, Enterprise Software, Software

Case studies 2008-01-01

Moore Consulting Group Enhances Client Relationships With the 3Com Unified Wired and Wireless Gigabit Switch

Moore Consulting Group, based in Tallahassee, Florida, is nationally ranked as one of the top 110 PR firms by PRWeek. Its network was struggling to support its integrated communications Services-public relations, marketing and advertising activities. The company's legacy wired 10/100 network was burdened by the high volume of large file...

Tags: Wired Inc., Network, 3Com Corp., Client Relationship, Public Relations, Networking, Wireless, Wi-Fi, Marketing, Corporate Communications

Case studies 2007-09-01

International Law Firm Uses CRM for Effective Marketing and Deeper Client Relationships

The largest law firm in the Dominican Republic, Pellerano & Herrera was founded in 1952 and handles more than 10,000 cases annually from clients in 110 countries. With an extensive and fast-growing client base, Pellerano & Herrera sought a CRM solution that could centralize client data; help the firm retain,...

Tags: Law Firm, Client Relationship, Microsoft Corp., CRM, Litigation, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Business Operations, Software, Marketing

Case studies

Mediaweave Strengthens Client Relationships With Sage CRM

Since 1983, Woonsocket, Rhode Island-based Mediaweave has been designing, creating, and implementing marketing and communication support tools for organizations worldwide, including Sony, Wal-Mart, Bacardi, Folgers, the San Diego Chargers, AT&T, American Express Travel, Harley-Davidson, AOL, and others. Burdened by a rapidly expanding database that could no longer satisfy its requirements,...

Tags: Sage Software, Client Relationship, Mediaweave, Tools & Techniques, Productivity, Management

Case studies

H&R Block Expands Client Relationships With Automated Government Benefits Application Process

A significant number of low-income families are unaware of or do not have the physical ability to easily access government benefits and therefore do not claim the benefits to which they are entitled by law. Many of them file their tax returns with H&R Block, which recognized the opportunity to...

Tags: H&R Block Inc., Government, Client Relationship, Benefits, Taxes, Human Resources, Financial Planning, Finance

Case studies

Additional Resources

Why Google released Closure Tools

another nail in M$ coffinIt seems Google is second to FSF to send M$ to its grave.You are an idiot....First of all did you even read the article...Not only the article makes no senselike your idiotic rant aggainst MS but it contains several errors.AJAX is javascript and is not unique...

Tags: Scripting languages, Programming languages, tool, Rhino, JavaScript, Java, Google Inc.

Discussion threads 2009-11-06

Skype plays footsie with open source

Where to for SkypeIt's always tough to predict where something will end up in the future. Those unexpected little surprises tend to throw things off a bit. I think what Skype is trying to do is expand into a growing market, namely the Linux market. To do...

Tags: UNIX, Operating systems, VOIP, TELECOMMUNICATIONS, open source, Skype Technologies S.A., Linux

Discussion threads 2009-11-04

Demand this from software vendors

I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...

Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer

Blog posts 2009-10-20

Customer Intimacy wins in SAP SI's and Channel Partners

Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...

Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer

Blog posts 2009-10-14

SMART Selling in the SaaS world

What we all could learn from Sonar6 Post #3 from the HR Technology show SaaS software as a service is supposed to cost less. At least that’s what all the vendors tell me. It’s also supposed to be easier to use and easier to...

Tags: Software-as-a-service, Katherine Jones, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Sales Strategy, Emerging Technologies, Sales, Brian Sommer

Blog posts 2009-10-09

The as-a-service business model

Insurance policyFor many small businesses, why would you want to invest into hardware and have to maintain that infrastructure?... The reality is that software companies must move this model down to the small business and show how a "monthly fee" pay as you go can save so much more money...

Tags: SaaS Model, business model

Discussion threads 2009-10-05

Omnis Studio 5.0 (Mac)

Omnis Studio is one of the most powerful and flexible Rapid Application Development RAD tools available today. Omnis Studio allows the independent or team-based developer to create e-business and information management solutions for companies and organizations of any size. Omnis Studio lets you develop and deploy applications under Windows, Linux,...

Tags: Information Management, Apple Macintosh, Web-based Application, Raining Data Corp., Omnis Studio, Web Technology, Cloud Computing, Content Management, Databases, Strategy, Enterprise Software, Software, Data Management, Management

Software downloads 2009-09-21

ESIZE Netherlands B.V. Streamlines Sales Processes, Improves Management Decisions With Reporting Tools

ESIZE Netherlands B.V. wanted to implement a user friendly customer relationship management tool for the company's sales force and management and replace data silos with complete, uniform, registered client dossiers. The challenge was to deliver enhanced reporting for better insight into sales and use a tested software solution that does...

Tags: Reporting Tool, Oracle Corp., Sales Process, CRM, ESIZE Netherlands B.V., Sales Strategy, Sales Force Management, Sales

Case studies 2009-09-01

'Skank' blogger talks, sues Google for $15m

Now the world knows: the "skanks of NYC" blogger is one Rosemary Port, a 27-year-old student at the Fashion Institute of Technology, and she is one pissed-off young lady. She not only has strong words for model Liskula Cohen, whose legal action outed her as the...

Tags: Google Inc., Duty, Lawyer, Port, Blogging, Internet, Richard Koman

Blog posts 2009-08-23

American Document Management a Host.Net customer profile

I had the opportunity to communicate with Karen Unger of American Document Management.  Lenny Chesal, of Host.net in Boca Raton, FL, introduced us. Thanks, Lenny!  I though you might enjoy reading what she had to say. Please introduce your organization and your role there. American Document Management is...

Tags: Document Management, Data Center, American Document Management, Data Centers, Storage, Internet, Backups, Hardware, Data Management, Dan Kusnetzky

Blog posts 2009-08-11

Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months

Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...

Tags: Salespeople, ROI, SFA, Tool, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

Case studies 2009-08-01