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Metrics for IT Outsourcing Service Level Agreements: A Service Level Agreement SLA is an essential part of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for...; Tags: Clarity Consulting, SLA, Information Technology, IT Outsourcing, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting; White papers

Additional Resources

Web 3.0 - the future of social networking: Note: re-posted after withdrawing post a few days ago; no changes made since then. I would put this very much on par with a past Scoble moment, as I've been lucky enough to see something which actually impresses me. I've seen a lot over my life, the...; Tags: 3D, Web, Facebook, Network, Web 3.0, Scene, Vivaty Scenes, Social Networking, Online Communications, Marketing, Advertising & Promotion, Zack Whittaker; Blog posts 2008-07-08
Ticking bombs in enterprise land: I believe the enterprise software industry is heading for major problems. It started when I read Francine McKenna where she talks about what she sees as a doomsday scenario for at least one of the Big Four audit businesses. Francine's focus is on questioning the effectiveness of current methods for...; Tags: Software, Audit, Francine, Tools & Techniques, Financial Accounting, Management, Finance, Dennis Howlett; Blog posts 2008-07-07
C to be the next browser scripting language... wait, what?: C to be the next browser scripting language... wait, what?C doesn't have memory corruption flawsC provides access to memory and leaves it as an exercise for the developer to program appropriately.Welcome back, pointer madness and memory leak.We web developers love to trade productivity, garbage collection and code maintainability /...; Tags: C/C++, Programming languages, C, browser scripting language, scripting language, Web browser; Discussion threads 2008-07-07
Approximately 800 vulnerabilities discovered in antivirus products: In what appears to be either a common scenario of "when the security solution ends up the security problem itself", or a product launch basing its strategy on outlining the increasing number of critical vulnerabilities found in competing antivirus products, the IT/Security consulting firm n.runs AG claims to have discovered...; Tags: Antivirus Product, Antivirus, Vulnerability, Malware, Security, Viruses And Worms, Dancho Danchev; Blog posts 2008-07-07

The nightmare of buying enterprise software: The nightmare of buying enterprise softwareIt sounds to me...like the blame lays with the salesman selling the user something he doesn't need. But then salesmen are often ill trained on what their company actually offers. Then again, the bigger the software the bigger the price and the bigger the commission.Let's...; Tags: Tools & Techniques, PRODUCTIVITY, Sales strategy, Sales force management, enterprise software, software, software company, tool; Discussion threads 2008-07-07
Matasano ships Web-based firewall manager: The firewall is one of the few security tools that has been proven to be very effective at improving a company's security posture. However, staying on top of policies -- and responding to change requests -- while trying to manage multiple firewalls from different vendors can be a never-ending nightmare...; Tags: Web, Network, Matasano Security, Network Firewall, Playbook, Firewalls, Network Security, Security, Networking, Ryan Naraine; Blog posts 2008-07-02
How Linux app install leaves one PC expert befuddled: Adrian, you dumb arse! At least that was my initial reaction when I read his "Linux's dirty little secret" column about his struggles with installing applications onto a Linux distro. It was either the Linux Geek rage originating from the knowing that he didn't Read the Fine...; Tags: Ubuntu, PC, VMware Inc., Tool, Adrian, VMWare Tools, Linux, UNIX, Operating Systems, Open Source, Productivity, Software, Jason Perlow; Blog posts 2008-07-02
Part 2: Green tech and corporate ethics: Just following up my post from yesterday about a new consulting service from IBM designed to examine the ethical weight of green technology practices. There's another white paper on the Web site for business process management software vendor Metastorm about the impact that surprise rethinking the way...; Tags: Business Process, Metastorm, Green Technology, Ethics, Operational Planning, Business Ethics, Business Process Automation, Business Operations, Leadership, Management, It Operations, Heather Clancy; Blog posts 2008-07-01
News to know: Apple patches; Adobe; XP-Vista; Yahoo: Notable headlines: Ryan Naraine: Apple plugs 25 Mac OS X security vulnerabilities. David Morgenstern: Apple releases Leopard 10.5.4 update Apple update notice. Robin Harris: Why computers fail Adobe: Adobe Advances Rich Media Search on the Web ...; Tags: Apple iPhone, Adobe Systems Inc., Google Inc., Web, Larry Dignan, Yahoo! Inc., Patch Management, Apple Inc., IBM Consulting Service, Web 2.0, 3G, Microsoft Windows, Channel Management, Open Source, Internet, Cellular Phones, Consumer Electronics, Personal Technology, Operating Systems, Software, Marketing; Blog posts 2008-07-01
IBM consulting service begs the question: If your company isn't green, where does it stand on ethics?: IBM consulting service begs the question: If your company isn't green, where does it stand on ethics?IBM Social Responsibility??? HAHAHAIBM not only demurred on increasing salaries to keep up with inflation, but went so far as to cut pay 15% for many under the guise that overtime will make up...; Tags: Business ethics, Outsourcing, IBM Corp., IBM consulting service, IBM consulting, ethics, consulting; Discussion threads 2008-06-30
IBM consulting service begs the question: If your company isn't green, where does it stand on ethics?: IBM has come out and said it: The way a company treats environmental responsibility and green tech issues reflects on its corporate ethics. There, I've said it, too. The company's consulting division has even come out this week with the IBM Corporate Social Responsibility Benchmarking Service...; Tags: Consulting Service, Green Technology, Ethics, IBM Corp., IBM Consulting Service, Corporate Social Responsibility, Business Ethics, Corporate Law, Leadership, Management, Business Operations, Heather Clancy; Blog posts 2008-06-30
WALL-E: Steve Jobs meets Al Gore: WALL-E: Steve Jobs meets Al GoreApple's Jonathan Ive helped with robot designApparently Apple's lead designer Jonathan Ive helped with the design of the futuristic robot Eve.Fortune magazine:" A call from Stanton to Jobs in 2005 resulted in Johnny Ive, Apple's behind-the-scenes design guru, driving across the San Francisco Bay to...; Tags: Robots, Noah, Wall-E, Stanton, Steve Jobs, Al Gore, Apple Inc.; Discussion threads 2008-06-30
Microsoft Hyper-V and Spin Marketing: It is not at all uncommon for competitors to arrange a briefing prior to a large, important announcement to present their marketing spin on the announcement. They are, of course, hoping to change the viewpoint of the analyst, journalist, consulting, etc. to their liking and, in the end, produce a...; Tags: Microsoft Corp., Announcement, Marketing Research, Marketing, Dan Kusnetzky; Blog posts 2008-06-27
How to avoid receiving a $837.20 iPhone bill: Former colleague and iPhoneDevCamp founder Raven Zachary recently got whacked with a $837.20 iPhone bill for international data usage. This was despite securing an AT&T World Traveler plan and a 20GB Data Global plan. He offers the following tips for iPhone users traveling abroad this summer: Disable...; Tags: Apple iPhone, E-mail, 3G, Wireless LANs, Wireless, Cellular Phones, Online Communications, Consumer Electronics, Personal Technology, Jason D. O\'Grady; Blog posts 2008-06-25
The view from the trenches...: Taking a pragmatic approach on collaboration 2.0 strategy and tactics, here's an example of some realities from a client side perspective. This post is about what it's like inside a large enterprise running a collaboration system. I've been on both sides of the fence during my career:...; Tags: Software, Collaboration, Enterprise 2.0, Silo, E-mail, Tools & Techniques, Online Communications, Management, Oliver Marks; Blog posts 2008-06-24
Start-up sues Google over e-mail switching tool: Start-up sues Google over e-mail switching toolSo much for "do no evil"tisk tiskyou cant sign confidentiality statements with a company for a specific product, then create similiar code that works and say.. "i made this on my own". Bet google just buys this company.Prior art......Importing data from one email...; Tags: thing people, tool, e-mail, Google Inc., prior art; Discussion threads 2008-06-24
Stanford University data breach leaks sensitive information of approximately 62,000 employees: A data breach resulting from a stolen laptop has leaked sensitive information including Social Security Numbers of approximately 62,000 as reported by Stanford University former and current Standford University employees. The Privacy Rights Clearinghouse, a site devoted to the collection of data breach information, reports this number as 72,000, and I'm...; Tags: Sensitive Information, Stanford University, Data, Information, Stanford, Laptop Computer, Kroll, Notebooks, Hardware, Notebooks & Tablets, Nathan McFeters; Blog posts 2008-06-23
Samsung SGH-T229 - red (T-Mobile): Photo gallery:Samsung SGH-T229If a U.S. carrier offers a basic camera phone these days, chances are that it's from Samsung. Over the past year, particularly during the autumn of 2007, the manufacturer released a deluge of such models, with more than a few landing at T-Mobile. Now we greet the latest...; Tags: Telecom & Utilities, volume rocker, Samsung SGH-T229, phone, Samsung Electronics Co. Ltd., T229, display, camera, T-Mobile; Product reviews 2008-06-23
Microwhatting in the enterprise?: Microblogging applications will eventually roll out in the enterprise. There's tremendous value to be gained from the new communications platform. Guest post by Laura Fitton of Pistachio Consulting. by Jennifer Leggio; Tags: Network, Twitter, Microsharing, Microcollaboration, Blogging, Internet, Jennifer Leggio; Blog posts 2008-06-23