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Metrics for IT Outsourcing Service Level Agreements

A Service Level Agreement SLA is an essential part of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for...

Tags: Clarity Consulting, SLA, Information Technology, IT Outsourcing, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting

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Driving Enterprise Software Financial & Business Value

While my day job is very much designing social business design with my colleagues at the Dachis Group, today we're announcing a loose federation of experts we've named 'enterprise advocates'. The intent, as outlined on the site, is to be advocates for the...

Tags: Enterprise Software, Software, Oliver Marks

Blog posts 2009-10-06

Deduplication market undergoes rapid changes

In May, I blogged about NetApp's announced acquisition of deduplication pionneer, Data Domain. The announcement triggered an unsolicted counter-offer from EMC, followed by another counter from NetApp. But after a month of offers, counter-offers and regulatory reviews, EMC ultimately outbid NetApp with an all cash offer of $2.1 billion. I believe...

Tags: NetApp Inc., De-duplication, EMC Corp., Storage, Hardware, Stephanie Balaouras

Blog posts 2009-07-13

Renaissance in Portfolio Management & GRC?

Why Oracle Bought Primavera Now ? (Note: I actually prepared this post 24 hours before the Oracle - Primavera announcement. Now, it seems a bit obvious.) A few months ago, businesses had access to vast amounts of inexpensive capital. With lots of exceptionally low cost...

Tags: Oracle Corp., Initiative, Project Portfolio Management, Primavera, Project Management, Tools & Techniques, Productivity, It Operations, It service Management, Management, Brian Sommer

Blog posts 2008-10-08

Delivering Clarity and Visibility With RSA enVision Technology

CSC is a leading global consulting, systems integration and outsourcing company. The RSA enVision platform helps CSC to accelerate operations by consolidating the log management procedure so that the IT team can quickly and efficiently troubleshoot system, network and security issues. This allows experienced IT personnel more time to be...

Tags: RSA Security Inc., Information Technology, Computer Sciences Corp., Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management

Case studies 2008-06-01

What kind of company would "Micro-hoo" be?

After falling off the radar screens for several weeks, Microsoft's proposed merger with Yahoo is back in the news feeds. First, Ballmer sent a letter to the Yahoo board, drawing a three week line in the sand after which Microsoft would possibly lower its bid and/or start a proxy...

Tags: Google Inc., Merger, Network, Yahoo! Inc., Microsoft Corp., Mergers & Acquisitions, Investment, Finance, John Carroll

Blog posts 2008-04-10

Microsoft to provide Facebook-Toolkit-like add-on for Windows Live developers

Microsoft is planning on fielding in November a set of new tools that will support Windows Live developers. The forthcoming Windows Live toolbox kit will include add-on tools that will work with Visual Studio 2008, the Expression family of designer tools and the Express hobbyist tools. the...

Tags: Developer, Microsoft Visual Studio, Microsoft Windows Live, Microsoft Windows, Microsoft Corp., Mary Jo Foley

Blog posts 2007-09-17

BriefingsDirect SOA analysts explore converged governance and the new SOA Consortium

Read a full transcript of the discussion.The role and importance of governance is growing. As enterprises embrace governance, risk and compliance GRC platforms, as well SOA governance approaches, are these capabilities headed for a mash-up, if not technically than at least operationally? Do they lead to an uber governance that...

Tags: SOA Governance, SOA, Podcasts, management, IT Service Management, Interarbor Solutions, Enterprise 2.0, Application Lifecycle Management, Software Infrastructure, SOA architect, SAP, ITIL, IT Management, business intelligence

Blog posts 2007-04-06

Sun's training problem

I know of a Sun V880 installed in January of 2002 with eight 750Mhz processors, 16GB, and four A1000 disk packs that ran Informix 10 with Sybase/IQ with exactly zero downtime for almost three years despite a half dozen or so disk replacements and a ...

Tags: General, Sun, Enterprise Policy

Blog posts 2007-04-05

Salesforce.com's 'enterprise experiment'

The dip back into loss reported by Salesforce.com in its latest quarterly financials isn't that surprising. The company is making some crucial investments to set up its next phase of growth, which is bound to hit the bottom line. It wants to get its AppExchange offering established as a platform...

Tags: Salesforce.com Inc.

Blog posts 2006-05-19

Message to Google: Get some packaging ASAP

The latest Gillmor Gang, recorded Feb. 17, is another great example of how strong ideas can uniquely flow and develop conversationally, where the power of the group-think merges in real time with the individual stream of consciousness to actually come up with some insights and conclusions that are truly fresh....

Tags: Google Inc., SOHO/SMB

Blog posts 2006-02-20

HP's Mark Hurd: Thinking about zeroes

HP CEO Mark Hurd talks fast, walks fast and he’s a man in a hurry to fix HP, and the clock is ticking. During a Symposium ITxpo Q&A with Gartner analysts Carl Claunch and Leslie Fiering, Hurd gave his usual pitch, focusing on the fundamentals and execution pitch, doubling down...

Tags: Data centers, Outsourcing, Storage, Mark Hurd, Hewlett-Packard Co.

Blog posts 2005-10-18

Web Services Does Not an SOA Make

What makes Web services so appealing is that, for all intents and purposes, its an exercise in pure democracy. Anyone can be a creator and consumer of Web services. Anyone with a good idea for a new specification can put it out there for review and adoption. You don't need...

Tags: Web service, Web, SOA

Blog posts 2004-11-05

H-1B visa limit reached

H-1B visa limit reachedIf a company needs a H1BIf a company says they need a H1B....Get them to send their job spec to Immigration, Immigration can send it round the US job agencies and see if they can fill it with US staff.If they can fill it, then the company...

Tags: Group Inc., H1B, H-1B visa, H-1B

Discussion threads 2004-02-18