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	<title><![CDATA[citizen Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/citizen.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to citizen]]></description>
	<s:counts start="0" returned="20" found="29" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Czech Region Citizen Portal Offers Access to 70 Public Service Online Transactions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152473]]></link>
		<description><![CDATA[Until three years ago, local government in the Plzen region of the Czech Republic delivered public services by largely paper-based systems, with businesses and citizens making requests for services across the counter in working hours. In 2005, the regional administration sought European Union funding for an information portal capable of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Innovative Service Project Puts Cascais at the e-Citizen Forefront]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1102439]]></link>
		<description><![CDATA[The municipality of Cascais is part of the Lisbon Metropolitan Area, and manages a total of six counties with over 170,000 inhabitants. The municipality needed an efficient, geographically dispersed solution to interact with local residents, but capable of being a One Stop Shop for citizens' municipal relations. The One Stop...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 02 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/municipality.html"><![CDATA[Municipality]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[July 1: Day for offline protest against Green Dam]]></title>
		<link><![CDATA[http://government.zdnet.com/?p=5018]]></link>
		<description><![CDATA[While PC makers are saying nothing about the impending July 1 deadline to install Green Dam Youth Escort on machines sold in China, as The Wall Street Journal non-reports in a non-story, Beijing artist Ai Weiwei is agitating for Chinese citizens to protest by staying offline July 1. The Daily...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 24 Jun 2009 08:26:14 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/china.html"><![CDATA[China]]></category>
		<category domain="http://updates.zdnet.com/tags/protest.html"><![CDATA[Protest]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/search.html"><![CDATA[Search]]></category>
		<category domain="http://updates.zdnet.com/tags/richard+koman.html"><![CDATA[Richard Koman]]></category>
	</item>
	<item>
		<title><![CDATA[Building a vision for Government 2.0]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=467]]></link>
		<description><![CDATA[Government 2.0 isn't waiting for a federal mandate. Earlier this week, the nation's first ever CIO, Vivek Kundra, urged the use of Web 2.0 approaches to address the needs of government and citizens at the Management of Change conference in Norfolk, Virginia.  Kundra outlined several important areas where he...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 03 Jun 2009 16:49:45 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/vision.html"><![CDATA[Vision]]></category>
		<category domain="http://updates.zdnet.com/tags/vivek+kundra.html"><![CDATA[Vivek Kundra]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
	</item>
	<item>
		<title><![CDATA["Grandparent's PC" Improves Quality of Life for Senior Citizens in Argentina]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993513]]></link>
		<description><![CDATA[Improving the way public services are conceived and delivered is the perennial challenge of politics. More and more, governments are turning to technology to make public services accessible and citizen-centric in order to improve public policy outcomes. Yet technology is only one of the means to advance policy goals and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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	<item>
		<title><![CDATA[Salesforce.com Powers Obama's Change.gov Citizen's Briefing Book]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=115]]></link>
		<description><![CDATA[Consider this a followup to yesterday's entry - and one that shows the power of CRM 2.0 too.Â  Big time.    This morning, as part of the larger announcement of salesforce.com's ServiceCloud applications to be covered at a later dateÂ  I found out that salesforce.com's Ideas social application...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 15 Jan 2009 09:02:48 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/briefing+book.html"><![CDATA[Briefing Book]]></category>
		<category domain="http://updates.zdnet.com/tags/mystarbucksidea.html"><![CDATA[MyStarbucksIdea]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Security Blundered Brits: Could We Learn From the US?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=921591]]></link>
		<description><![CDATA[Never a day goes by when one doesn't hear about another security blunder with highly confidential information being lost not only by Government departments but also by other large corporations including the DVA, DVLA, HMRC, the Leeds Building Society, Monster.com, Ikea and TK Maxx. The theft of CDs containing the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 10 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/credant+technologies.html"><![CDATA[CREDANT Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
	</item>
	<item>
		<title><![CDATA[State Government of Veracruz, Mexico Enhances Citizen Service With Integrated IT Infrastructure]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=354827]]></link>
		<description><![CDATA[The electronic government project is intended to place citizens at the center of all government actions. The state's geographic complexity and lack of an internal communication infrastructure between localities impeded communication and interaction between government entities and citizens. The governor of Veracruz, aware of these challenges, mandated the creation of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Mar 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+infrastructure.html"><![CDATA[IT Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Surveillance cuts both ways]]></title>
		<link><![CDATA[http://blogs.zdnet.com/storage/?p=253]]></link>
		<description><![CDATA[Massive storage has given governments worldwide the ability to record citizen activities and abuse human rights. And, as yesterday's post on Deep Packet Inspection noted, technology marches on.     But the recording and storage revolution cuts both ways. Citizens can capture government misconduct and bring pressure to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 07 Dec 2007 12:03:58 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/surveillance.html"><![CDATA[Surveillance]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/camera+phone.html"><![CDATA[Camera Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/u.s.+government.html"><![CDATA[U.S. Government]]></category>
		<category domain="http://updates.zdnet.com/tags/camera+phones.html"><![CDATA[Camera Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/robin+harris.html"><![CDATA[Robin Harris]]></category>
	</item>
	<item>
		<title><![CDATA[A Unique Realization in Public Services at Flemish Government Contact Center]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=326218]]></link>
		<description><![CDATA[In the late 90s, the Flemish Government put transparency and easy accessibility for all citizens high on its agenda. The goal was to serve citizens in a professional, user friendly manner and address all questions regarding the Flemish Government. Citizens expected to be served via other communication channels besides high-quality...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 03 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/capgemini.html"><![CDATA[Capgemini]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[In China, spying on citizens moves to a new level]]></title>
		<link><![CDATA[http://government.zdnet.com/?p=3357]]></link>
		<description><![CDATA[China Public Security Technology sounds like the R&D outfit of some nameless, faceless Communist bureaucracy. It is after all the organization that is deploying 20,000 surveillance cameras along streets in Shenzhen in southern China along with software to do facial recognition. It is also the outfit that is programming the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 13 Aug 2007 14:14:27 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/china.html"><![CDATA[China]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/cell+phone.html"><![CDATA[Cell Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/identity+card.html"><![CDATA[Identity Card]]></category>
		<category domain="http://updates.zdnet.com/tags/zdnet+government.html"><![CDATA[ZDNet Government]]></category>
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	<item>
		<title><![CDATA[Rocket Science 1.0 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1046657]]></link>
		<description><![CDATA[Story:Terrorists placed nuclear weapons at the center of the Earth. As Doctor Wiren, you must build space rockets to help evacuate the citizens of the Earth. The General will hand you blueprints of the rockets and expects that you complete them before he comes back. The citizens of the Earth...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 30 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/earth.html"><![CDATA[Earth]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/rocket.html"><![CDATA[Rocket]]></category>
		<category domain="http://updates.zdnet.com/tags/melchman.html"><![CDATA[Melchman]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Mogu Mogu 1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=763307]]></link>
		<description><![CDATA[The citizens of Mogu Mogu have lost their way homes. Now it is up to you to guide them to the their houses. Can you do it before time running out?. Guide the citizens through this fast paced action puzzle game. Two modes available: Standard and Bombastic. Each mode has...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 17 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/mode.html"><![CDATA[Mode]]></category>
		<category domain="http://updates.zdnet.com/tags/yellow+cat+games.html"><![CDATA[Yellow Cat Games]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/games.html"><![CDATA[Games]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Z Mini Game 9--World of Blaargen 1.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=740129]]></link>
		<description><![CDATA[World of Blaargen is #9 in the Z Mini Games series. This game is too odd and abstract to fully explain. You are a citizen in the world of Blaargen. You must collect the magical stuff to get your name on the low score board. Requires a very powerful computer....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 11 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/z+games.html"><![CDATA[Z Games]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/games.html"><![CDATA[Games]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Risk Management for E-Government Project]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=267911]]></link>
		<description><![CDATA[Information Technology IT can satisfy the "Needs and wants" of citizens. However, the Government sector must grasp new ways of thinking, new ways of doing business, new alliances and new technology. This is vital in order to give citizens the services they want, the way they want them and when...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/social+science+electronic+publishing+inc..html"><![CDATA[Social Science Electronic Publishing Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/risk+management.html"><![CDATA[Risk Management]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Getting Started With Citizen Relationship Management (CRM)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=145773]]></link>
		<description><![CDATA[Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 09 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/concept.html"><![CDATA[Concept]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/u.s.+general+services+administration.html"><![CDATA[U.S. General Services Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/citizen+relationship+management.html"><![CDATA[Citizen Relationship Management]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Fairfax County Government Customer Relationship Management: Staff Productivity and Efficiencies/Customer Responsiveness]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=145935]]></link>
		<description><![CDATA[The ultimate goal with CRM is to provide the County with an enterprise-wide full function distributed Constituent Contact Center solution that offers citizens virtual one-stop customer service within the County by organizing the tracking and monitoring of communications, cases, contacts, events and complaints. Over time, Enterprise CRM technology and the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 09 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/fairfax+county.html"><![CDATA[Fairfax County]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Traffic Giant demo (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=695947]]></link>
		<description><![CDATA[Traffic Giant follows on from Industry Giant. The player manages the public transport system running between various towns. His job is to establish and maintain routes of transportation. Two gaming styles offer completely different gameplay: The first is to play the successful entrepreneur, whose main objective is to achieve maximum...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 07 Nov 2003 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/jowood+productions.html"><![CDATA[JoWood Productions]]></category>
		<category domain="http://updates.zdnet.com/tags/transportation.html"><![CDATA[Transportation]]></category>
		<category domain="http://updates.zdnet.com/tags/games.html"><![CDATA[Games]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/entrepreneurship.html"><![CDATA[Entrepreneurship]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Warcraft III - The Headhunters map (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=695403]]></link>
		<description><![CDATA[This is The Headhunters single-player map for Warcraft III. Some headhunters have raided a village and killed all the citizens. You must take care that they won&apos;t do it again.]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 03 Nov 2003 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/map.html"><![CDATA[Map]]></category>
		<category domain="http://updates.zdnet.com/tags/gazghkull.html"><![CDATA[Gazghkull]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Giants: Citizen Kabuto 1.4 patch (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=691587]]></link>
		<description><![CDATA[This is the 1.4 patch for Giants: Citizen Kabuto.]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 24 Oct 2003 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/interplay+sports.html"><![CDATA[Interplay Sports]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/patches.html"><![CDATA[Patches]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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