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ZDNet Resources
- eGain Solutions for Citizen Service: Success Stories From the Public Sector
- Citizens today demand responsiveness from their governments. The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as email, chat, web self-service and web collaboration. At the same time,...
- Tags: Public Sector, eGain Communications Corp., Citizen Service, Government, Real Estate, Channel Management, Vertical Industries, Business Operations, Marketing, Enterprise Software, Software
- White papers 2006-05-10
Additional Resources
- The medical home is reform without objections, so far
- Medical HomeThis path is already being broken. At my company, the $56/paycheck credit for not taking a company medical insurance plan has been replaced with a $20 credit IF you participate in a company-sponsored "wellness" program. You have to have a screening on company time - weight, BP,...
- Tags: HEALTHCARE, Vertical industries, Financial Planning, United HealthCare, DUI, public entity, insurance
- Discussion threads 2009-11-23
- Google makes Chrome OS open source today
- Contrary to rumors, Google did not release a beta version of its much anticipated Chrome operating system today. And nothing is coming anytime soon: the final version is at least a year away, the mega giant web company said. But there was some significant news for the...
- Tags: Google Inc., Web, Operating System, Netbook, Netbooks, Nettops & MIDs, Open Source, Operating Systems, Hardware, Software, Paula Rooney
- Blog posts 2009-11-19
- Gabble 1.3.4 (Mac)
- Gabble is a native Mac OS X desktop client for the Yammer messaging service. It's the first Yammer desktop client designed specifically for the world's best operating system. Let Windows users wrestle with that crazy Adobe Air stuff. For Mac users there's now a better way. Gabble is written...
- Tags: Desktop Client, Apple Macintosh, Social Media, Erik Hinterbichler, Gabble, Desktops, Hardware
- Software downloads 2009-11-17
- Net Neutrality: Hit satire coming to a theatre near you
- wow bravo again encore bravowhat what a introduction ... Come on Doug bring some more .... If this is the type of blog that you are planing ill by hook like a addict .... give us more dammit .Goverment should nationalize the infrastructure...
- Tags: Net Neutrality
- Discussion threads 2009-10-21
- Antitrust: Time to break apart the phone companies -- again?
- Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...
- Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust
- Discussion threads 2009-10-21
- BlackBerry the choice of organized crime
- You mean police have to workand do things themselves instead of casting a massive net over everyone? What a shame...well its good for RIM ....As for gang member there is one thing i never understood .Why does the a real clean up have been never made ....you set...
- Tags: Handhelds, organized crime, RIM BlackBerry, RCMP
- Discussion threads 2009-10-19
- Android opens doors for Google's next-gen search, ads and tools
- Current problem with Android devicesI am Android fan, but nevertheless my next mobile phone will be HTC HD2 - i.e. Windows device. And the reason: all Andorid devices currently available have relatively small screen size and resolution. I am wandernig why Google doesn't urge on phone makers to offer...
- Tags: INTERNET, Operating systems, Microsoft Windows, Cellular phones, Smart phones, advertisement, tool, Android Devices, phone, smart phone, Linux, operating system, Google Inc.
- Discussion threads 2009-10-16
- Behind the GOP revolt on health care
- ZDNET is not a LIBERAL soap box...Treat it like the TECH blog its supposed to be.You want to talk the merits of tech in medicine - I'm there.If you just use your position as a writer to spout your liberal views, you're doing the site a disservice.that's FUDThere is no...
- Tags: Taxes, Free trade, Blogging, NOW IT, Dems, GOP, tax, health care, blog
- Discussion threads 2009-10-06
- Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
- Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...
- Tags: Oracle Corp., Support Services, Information Technology, Linea Madrid, It Services
- Case studies 2009-10-01
- Gobierno del Estado de Veracruz, Mexico Improves Analysis With Integrated Information System
- Gobierno del Estado de Veracruz wanted to create a robust, flexible, and scalable information system to facilitate information gathering and provide access to up-to-date information for objective decision making and provide a secure data warehouse to extend information visibility throughout the organization. The challenge was to establish performance analysis indicators...
- Tags: Information System, Data Warehouse, Analysis
- Case studies 2009-10-01
- Real-Time Visualization Enables Stronger All-Star Game Security for City of St. Louis
- When St. Louis, Missouri, was chosen to host the 2009 Major League All-Star baseball game - where President Obama would throw out the first pitch - the City Emergency Management Agency CEMA needed an efficient way to coordinate public safety among 40 organizations for the five-day celebration. The Microsoft Citizen...
- Tags: St. Louis, Microsoft Corp., Content Management, Collaboration, Enterprise Software, Software
- Case studies 2009-09-30
- Facebook, Wrong Again!
- There was a book and movieabout assassinating Bushmaybe the secret service has a pointbut both sides of the aisle should have more respect for the presidency Come on....I don't care for the guy myself, but all you need is the results to be over 50% and some whack job will...
- Tags: Free-speech, Facebook, Obama
- Discussion threads 2009-09-29
- Republicans rail against FCC's new net rules
- How They RollThis is just how the GOP rolls. When Bill Clinton left office we were number one or two in broadband. Now we're down around 17 behind some Eastern European countries. The GOP keeps saying they're about competition, but they keep passing bills to stifle real competition. Sort of...
- Tags: Federal government, FCC, GOP, U.S. Congress
- Discussion threads 2009-09-22
- The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
- The project to improve city services became known as SIMPLIFE Simplify. The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different reasons to go and talk to the municipality." By solving the three core areas of SIMPLIFE, Matosinhos...
- Tags: Citizens LLC, Municipality, Microsoft Corp., Back-office, Servant, Data Mining, Tools & Techniques, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Databases, Enterprise Software, Software, Data Management, Management, Finance, Marketing
- Case studies 2009-09-21
- The democratization of IT
- Get your head out of your paradigm"democratization of IT"... are you serious? Look at any complex multipolar situation in the world and you'll see that when there are diverging forces, democracy is a liability.Iraq... competing religious factions turned the idea of democracy into a joke.The Palestinian territories... Democracy resulted in...
- Tags: Quality, information technology
- Discussion threads 2009-09-18
- Companies to offer free foreign travel for their sick
- Wow, a great way to force our overpaid doctors to compete. Doctors should have a comfortable life, but, they do not need to earn 100x what they do in other countries.and if there are complications?If a US citizen travels abroad for a procedure and returns home, who will treat any...
- Tags: Financial Planning, insurance
- Discussion threads 2009-09-17
- EU, US looking at MSFT-YHOO search deal: Is competition for GOOG anticompetitive?
- M$ is anticompetitive by natureGoogle on the other hand is a good citizen for everyone.RE: EU, US looking at MSFT-YHOO search deal: Is competition for GOOG antico"Even if it does cause ?antitrust effects,? wouldn?t the end result be a stronger competitor for Google? Clearly. That would be good for consumers...
- Tags: OPEN SOURCE, Digital media, Digital music, Investment, Businesses, Microsoft Corp., Yahoo! Inc., Google Inc.
- Discussion threads 2009-09-16
- The Value of Location Intelligence in the Communications Industry
- Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based...
- Tags: Pitney Bowes Inc., Industry, Location Intelligence, Strategy, Management
- White papers 2009-08-24
- Gabble 1.3.1 (Mac)
- Gabble is a native Mac OS X desktop client for the Yammer messaging service. It's the first Yammer desktop client designed specifically for the world's best operating system. Let Windows users wrestle with that crazy Adobe Air stuff. For Mac users there's now a better way. Gabble is written...
- Tags: Desktop Client, Apple Macintosh, Social Media, Erik Hinterbichler, Gabble, Desktops, Hardware
- Software downloads 2009-08-23
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