cisco unified communications manager

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ACCMU v6.1 - Administering Cisco Unified Communications Manager v6.1 and Cisco Unity v5.0

View Available Dates and LocationsIn this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest versions of Cisco Unified Communications Manager CUCM on a Linux appliance...

Tags: Cisco Unity, Unified Messaging, Unified Communications, Voicemail, IP, Cisco Unified Communications System, Cisco Systems Inc., Cisco Unified Communications Manager, VOIP, Telecommunications, Networking

Training 2008-01-01

Additional Resources

The Enterprise 2.0 Value Propositions Agenda

Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...

Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks

Blog posts 2009-11-05

News to know: Snow Leopard; Salesforce; Sony; Apple ads; Search

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Ryan Naraine: Apple adds malware blocker in Snow Leopard Jason D. O'Grady: Apple removed blood stains from Snow...

Tags: Salesforce.com Inc., Sony Corp., Larry Dignan, Advertisement, Andrew Nusca, Apple Inc., Sam Diaz, Microsoft Windows, Microsoft Windows 7, Portals, E-books, RSS, Desktops, Sales Force Management, Operating Systems, Software, Internet, Personal Technology, Hardware, Sales

Blog posts 2009-08-26

Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager

This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact Center Enterprise. Cisco Unified Operations Manager referred to as Operations Manager from this point forward provides a unified view of the entire...

Tags: Monitoring, Contact Center, IP, Cisco Systems Inc., Best Practice

White papers 2009-07-01

CUCiMOC - Cisco UC Integration for MOC v1.0

View Available Dates and LocationsIn this two-day course, you will prepare for directly integrating Microsoft Office Communicator MOC with Cisco Unified Communications Manager CUCM. You will explore and compare Microsoft and Cisco Unified Communications UC solutions in term of components, architecture, and advantages, and...

Tags: Microsoft Corp., Cisco Systems Inc., Integration

Training 2009-07-01

Cisco Unified Communications Manager 7.1(2) TCP and UDP Port Usage

This paper provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 7.1(2) uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists ACLs, and Quality of Service QoS on a network...

Tags: Unified Communications, TCP, UDP, Cisco Unified Communications System, Cisco Systems Inc., Tcp/Ip, Networking

White papers 2009-04-16

Cisco: Beyond the data center

The launch of its Unified Computing System initiative actually means that Cisco Systems will now be attempting to combine and oversee the management of operations not just of data centers but networks. Which puts Cisco on what is the biggest playing field in enterprise computing. "It's a...

Tags: Data Center, Cisco Systems Inc., Data Centers, Storage, Hardware, Data Management, Tom Steinert-Threlkeld

Blog posts 2009-03-16

Plantronics aims to solve 'last 10 feet' problem with unified communications

Unified communications has been a topic in IT management circles for years. It's a topic that can lead to packed houses at conferences and Cisco, Avaya, Microsoft and IBM all have extensive unified communications suites. The problem: Users.  Here's the unified communications blue print: Enterprises spend heavily...

Tags: Plantronics, Unified Communications, Headset, Savi Go, Collaboration, Larry Dignan

Blog posts 2009-03-11

VoIP Phone Hardening - Part 1

There has been a significant increase in the number of companies choosing to deploy Cisco Unified Communications when phasing out their traditional time division multiplexed TDM-based systems. Unlike vendors whose security offerings protect individual devices in the voice system, Cisco provides comprehensive, integrated security that protects the entire network over...

Tags: Cisco Systems Inc., Global Knowledge, Networking, Phone, Security, Telecommunications, VOIP, VoIP Phone

White papers 2009-03-03

UCM70 - Upgrading to Cisco Unified Communications Manager 7.0

View Available Dates and LocationsGain the knowledge and experience necessary to migrate from Cisco Unified CallManager 4.x or Cisco Unified Communications Manager CUCM 5.x or 6.x to CUCM 7.0. In this course, you will examine the differences between the various versions of CUCM compared with new CUCM 7.0. You will...

Tags: Environment, Unified Communications, Mobility, Cisco Unified Communications System, Cisco Systems Inc.

Training 2009-02-01

ACUCM - Administering Cisco Unified Communications Manager v7.0

View Available Dates and LocationsThis administrative course focuses on Cisco Unified Communications Manager CUCM v7.0 users and client devices. You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, to configure users and user features, and to configure phones and...

Tags: Dallas, Phone, Schaumburg, Washington, IP Phone, San Jose, Toronto, Administration, Unified Communications, Atlanta, Cisco Unified Communications System, Cisco Systems Inc., Chicago, Workforce Management, VOIP, Telecommunications, Telecom & Utilities, Human Resources, Networking

Training 2009-02-01

CMDPI - Cisco and Microsoft Dial Plan Integration

View Available Dates and LocationsIn this course you will learn how to implement a Unified Communications network using Cisco and Microsoft technologies. You will learn the key features of both vendors' technologies and how to design and implement an integrated dial plan. Using real-world environments, the hands-on...

Tags: Microsoft Corp., Cisco Unified Communications System, Cisco Systems Inc., Integration, Student Pod

Training 2009-02-01

ECPMF - Enhanced Cisco Presence with Microsoft Foundations

View Available Dates and LocationsLearn how to implement a full Presence solution leveraging the full capabilities of the two leading Unified Communications vendors, Cisco and Microsoft. This course introduces the key Presence architectural components, product features, and points of interoperability between the two leading...

Tags: Unified Communications, Server, Microsoft Corp., Cisco Systems Inc., Integration, Student Pod, Collaboration, Microsoft Windows Active Directory, Directory Services, Enterprise Software, Software

Training 2009-02-01

CADPI - Cisco Advanced Dial Plan and Integration

View Available Dates and LocationsIn this advanced Cisco course, you will learn to deploy a Cisco Unified Communications Manager CUCM environment focusing on system setup, advanced dial plan design, and integrations. This course focuses on dial plan concepts including, traditional and blocking on lines Class of Service, route patterns with...

Tags: Cisco Unity, Cisco Systems Inc., Integration

Training 2009-02-01

MeetingPlace 7.0: Audio/Video Interoperability White Paper

Cisco Unified MeetingPlace Release 7.0 is a Session Initiation Protocol SIP - based architecture that provides voice, video, and web conferencing solution to large enterprises. Cisco Unified MeetingPlace 7.0 supports two deployments for combined video and audio support. The deployment use depends on endpoints. All Cisco Unified MeetingPlace 7.0 installations...

Tags: Interoperability, Cisco Systems Inc., Cisco Unified MeetingPlace Release 7.0, Cisco Unified MeetingPlace 7.0

White papers 2008-12-19

CRM 2009 - Companies to Watch For - Second Verse, Different Than the First

Industry Giants -the New Adults on the Block Most of these might not be surprising to you but they are to me. With maybe the exception of Sage...and NetSuite....and RightNow and.....ah well.  I guess they aren't really all that surprising.  But to some degree, IBM and Cisco are surprising. ...

Tags: Strategy, Application, NetSuite Inc., IBM Corp., CRM, Zach, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-16

Building a Home Lab Environment for Cisco Unified Communications

An IP Telephony home lab setup will allow you to test new versions of software and features, in addition to learning the core competencies of the call routing and IP phone administration. This white paper will provide the knowledge you need to select Cisco IP Phones, switches, and routers for...

Tags: Cisco Systems Inc., Cisco Unified Communications System, Environment, Global Knowledge, IP Phone, Networking, Telecommunications, Unified Communications, VOIP

White papers 2008-12-12

Cisco IP Phone Features

Cisco IP Phone features are controlled via softkeys. Softkeys are programmable feature buttons that appear on the Cisco IP phone. While each feature is executed differently, each feature is initiated by the clicking of a softkey on the Cisco IP Phone. This white paper will cover various features in Cisco...

Tags: Phone, IP Phone, Cisco Systems Inc., Feature, Cisco IP Phone Feature, Softkeys, VOIP, Telecommunications, Networking

White papers 2008-12-02

IIUC2 - Implementing Cisco IOS Unified Communications Part 2

View Available Dates and LocationsIn this follow-on course to IIUC, you will gain the skills and knowledge necessary to configure advanced features of Cisco Unified Communications Manager Express Cisco Unified CME, Cisco Unity Express CUE, and Cisco Unified Messaging Gateway. In this course, you will explore configuration...

Tags: Cisco IOS, Unified Communications, Cisco Systems Inc.

Training 2008-11-01

Cisco Unified Communications Manager 7.0 TCP and UDP Port Usage

This paper provides a list of the TCP and UDP ports that Cisco Unified Communications Manager formerly Cisco Unified CallManager 7.0 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists ACLs, and Quality of Service...

Tags: Unified Communications, TCP, UDP, Cisco Unified Communications System, Cisco Systems Inc., Tcp/Ip, Networking

White papers 2008-08-23