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- Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager
- This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact Center Enterprise. Cisco Unified Operations Manager referred to as Operations Manager from this point forward provides a unified view of the entire...
- Tags: Monitoring, Contact Center, IP, Cisco Systems Inc., Best Practice
- White papers 2009-07-01
- Unified Communications: IP Networks, Connecting People Any Time, Any Where
- Business communications in today's work culture is having a significant impact on how companies and people operate. People want information right now, want to share complex applications to brainstorm ideas, make decisions, etc. This is driven by global workforce, rapid travel and faster business cycles. Applications like instant messaging, IP...
- Tags: Network, Unified Communications, IP, Cisco Systems Inc., IP Network, Collaboration, VOIP, Networking, Telecommunications
- White papers 2009-06-26
- Using the Cisco IP/TV Streaming Solution With TANDBERG Codecs
- This document gives a description of how to use the Cisco IP/TV Streaming products together with TANDBERG codecs.
- Tags: IP, Cisco Systems Inc., Tandberg, TVs, Tv & Home Theater, Network Technology, Networking, Personal Technology, Home Entertainment
- White papers 2009-06-18
- Save power: Turn off IP phones remotely
- Can a switch help you save power? Watch this short video and see how the feature "embedded event manager" EEM in Cisco Catalyst switches is designed to help reduce power costs by disabling inline power in those locations where there is little to no network access required outside of...
- Tags: Phone, IP Phone, IP, Cisco Systems Inc.
- White papers 2009-05-01
- Cisco warning: Serious flaws in Wireless LAN controllers
- Routing and switching giant Cisco has released an alert to warn of multiple security flaws in some of its Wireless LAN controllers. The company documented at least four vulnerabilities that could lead to denial-of-service or privilege escalation attacks. Affected product lines include Cisco Wireless LAN Controllers ...
- Tags: Cisco Systems Inc., Flaw, IP, LANs, Networking, Ryan Naraine, Security, Wi-Fi, Wireless, Wireless And Mobility, Wireless LANs, WLAN
- Blog posts 2009-02-04
- IP SLAs - Multioperation Scheduling of IP SLAs Operations
- This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements SLAs group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service levels for IP applications and services, to increase productivity, to lower operational costs, and to reduce occurrences of network...
- Tags: Network, IP, Cisco Systems Inc., Cisco IOS IP SLA, Network Technology, Networking
- White papers 2008-11-11
- Adding IP to Small Office PBX Telephone Systems
- Instead of requiring two networks, next-generation small office PBX telephone systems only need one--which simplifies network management and administration costs.
- Tags: IP, Cisco Systems Inc., Small Office, Networking
- Resource centers 2008-09-30
- How Voice over IP Works
- How Voice over IP works for your business is simple: By adding voice to a data network, you'll reduce costs, improve productivity, and enhance collaboration.
- Tags: IP, Cisco Systems Inc., Telephony, VOIP, Telecommunications, Network Technology, Networking
- Resource centers 2008-09-30
- Cisco Virtual Office: Deploying IP Security High Availability
- This white paper provides detailed design and implementation information for deploying IP Security IPsec High Availability HA with Cisco Virtual Office. IPSec HA provides an infrastructure for reliable and secure networks, with the goal of providing transparent availability of VPN gateways such as Cisco IOS Software based routers. This feature...
- Tags: Virtual Office, IP, Cisco Systems Inc., IPSec High Availability, IPSec, VPNs, Network Security, Networking, Security
- White papers 2008-09-01
- An Overview of the Cisco Unified IP Phone
- The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over an Internet Protocol IP network. The Cisco Unified IP Phone functions much like a digital business phone, allowing one to place and receive phone calls and to access features such as mute, hold, transfer,...
- Tags: Phone, Network, IP Phone, IP, Cisco Systems Inc., Telecom & Utilities
- White papers 2008-08-22
- Cisco patches IOS vulnerabilities
- Cisco patched multiple vulnerabilities on Wednesday with the most important fixes covering data-link switching, IPv6 and VPN flaws. Among the highest rated patches (all rated 7 or above on a 10 scale): Cisco patched multiple vulnerabilities in the Data-link Switching DLSw feature in its...
- Tags: Cisco IOS, Device, Vulnerability, IP, Cisco Systems Inc., Security, Larry Dignan
- Blog posts 2008-03-26
- VoIP: Cisco Goes to Number Two
- Love ‘em or hate ‘em you most certainly have to respect the VoIP folk over at Cisco. According to Infonetics, they’ve just moved into the number two spot behind Avaya in worldwide IP deskphone and softphone shipments. Cisco grew at the expense of its competitors. "Cisco took...
- Tags: VoIP, IP, Cisco Systems Inc., Dave Greenfield
- Blog posts 2008-03-02
- Cisco patches multiple vulnerabilities in IP phones
- Cisco patches multiple vulnerabilities in IP phonesRe: Cisco patches multiple vulnerabilities in IP phonesPrecisely why I will never have VOIP. When was the last time a POTS telephone needed to be patched? Aside from the Nazis in Washington, DC listening in on my conversations...there are not a lot of...
- Tags: Patches, VOIP, Telecom & Utilities, TELECOMMUNICATIONS, Cisco patch, multiple vulnerability, phone, IP phone, patch management, vulnerability, Cisco Systems Inc., IP
- Discussion threads 2008-02-15
- Cisco patches multiple vulnerabilities in IP phones
- Cisco on Wednesday delivered patches to plug multiple overflow and denial of service vulnerabilities. In an advisory Cisco said multiple IP phone devices running the Skinny Client Control Protocol SCCP firmware were impacted. The vulnerabilities range from arbitrary code executions on a phone to forced phone reboots....
- Tags: Phone, IP Phone, Vulnerability, Patch Management, IP, Cisco Systems Inc., Firmware, Buffer-overflow, Security, Larry Dignan
- Blog posts 2008-02-14
- Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya
- This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors like Shoretel and Fonality. The Enterprise IP PBX market is rapidly changing to keep pace with the rapid technological and business...
- Tags: VoIP-News, Nortel Networks Corp., IP, PBX, Cisco Systems Inc., Avaya Inc., Telephony, VOIP, Operational Planning, Networking, Telecommunications, Business Operations
- White papers 2008-02-12
- Securing Voice Traffic With Cisco IOS SSL VPN
- Data confidentiality has been an IP security challenge for years. When traditional telephony systems began evolving from PBXs to IP-based systems, organizations started to feel the threat of eavesdropping and the loss of confidentiality for voice communications. A VoIP VPN combines voice over IP and virtual private network technologies to...
- Tags: Cisco IOS, SSL VPN, IP, Cisco Systems Inc., Data Confidentiality, VPNs, Telephony, Telecommunications, VOIP, Smb/Sme, Network Security, Networking, Security
- White papers 2008-02-01
- IP Contact Center: Realize the Full Business Potential of IP Contact Centers
- The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on investment from IP contact centers. IP contact centers provide compelling benefits for simplifying operational processes, enhancing the customer experience, enhancing revenue, and simplifying growth. To capitalize on the opportunity, contact centers need...
- Tags: Contact Center, IP, Cisco Systems Inc., IBM Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2008-02-01
- ACCMU v6.1 - Administering Cisco Unified Communications Manager v6.1 and Cisco Unity v5.0
- View Available Dates and LocationsIn this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest versions of Cisco Unified Communications Manager CUCM on a Linux appliance...
- Tags: Cisco Unity, Unified Messaging, Unified Communications, Voicemail, IP, Cisco Unified Communications System, Cisco Systems Inc., Cisco Unified Communications Manager, VOIP, Telecommunications, Networking
- Training 2008-01-01
- ACCMU v4.1 - Administering Cisco CallManager v4.1 and Unity v5.0
- View Available Dates and LocationsIn this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco CallManager CCM 4.1 with Cisco 7960 & 7961 IP Phones, IP...
- Tags: Cisco CallManager, IP, Cisco Systems Inc.
- Training 2008-01-01
- UCCXD - Cisco Contact Center Express/Unified IP IVR Deployment v2.0
- View Available Dates and LocationsIn this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and...
- Tags: Contact Center, IP, IVR, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Training 2008-01-01
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