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ZDNet Resources
- Security Best Practices for cisco intelligent contact management Software Release 5.0(0)
- This paper describes security hardening configuration guidelines for Cisco ICM software Release 5.0(0) in the Microsoft Windows 2000 Server environment. The term ""ICM software"" includes IPCC Enterprise Edition, ICM Enterprise Edition, ICM Hosted Edition, and IPCC Hosted Edition. Optional ICM applications applying to these server configurations are also addressed here,...
- Tags: Software, Security, Cisco Intelligent Contact Management, Cisco Systems Inc.
- White papers 2004-04-01
- A Technical Brief on Cross Platform Integration: Interoperability of Avaya Integration Center, cisco intelligent contact management and Siebel 7
- This white paper describes the success of the new engineers and tools in working with a $29B global insurance firm to demonstrate full interoperability between Avaya’s Interaction Center IC 6.0, Cisco’s Intelligent Contact Management ICM software, and the Siebel 7 CRM application. At the conclusion of the trial, the Avaya...
- Tags: Interoperability, Contact Management, Siebel 7, Siebel Systems Inc., Cisco Intelligent Contact Management, Cisco Systems Inc., Avaya Inc., Integration, Customer Relationship Management (CRM), Call Centers, Enterprise Software, Software, It Operations
- White papers 2003-11-01
Additional Resources
- Mashups turn into an industry as offerings mature
- There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...
- Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe
- Blog posts 2008-05-15
- Does 'SOA lifecycle management' say it better than 'SOA governance'?
- Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...
- Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2008-05-15
- Verdiem spruces up its Survey PC power management software
- Verdiem, one of the better known developers of power management software that counts Hewlett-Packard, Intel and Microsoft among its close partners, has delivered an impressive upgrade to its Surveyor technology. According to the Seattle-based company, the focus was on providing IT managers with even more configuration flexibility than previously available....
- Tags: Software, Power Management, PC, Power Consumption, Survey, Verdiem, Desktops, Hardware, Heather Clancy
- Blog posts 2008-05-15
- It's finally official: XP is coming to the XO
- Microsoft's participation in the One Laptop Per Child OLPC initiative has been fraught with mystery and disinformation from the get-go. But on May 15, Microsoft officials finally gave the OLPC project Redmond's official blessing. Up to this point, OLPC Chief Nicholas Negroponte preannounced Microsoft's every move on...
- Tags: Linux, Microsoft Windows XP, Microsoft Corp., One Laptop Per Child Project, Microsoft Windows, Operating Systems, Software, Mary Jo Foley
- Blog posts 2008-05-15
- Yahoo to Icahn: You misunderstand
- Yahoo's board has responded to activist investor Carl Icahn: "Your letter reflects a significant misunderstanding of the facts about the Microsoft proposal." That letter--delivered by Icahn earlier Thursday Techmeme--has one theme: Yahoo's board botched the Microsoft deal and hasn't served shareholder interest. In its...
- Tags: Board, Yahoo! Inc., Microsoft Corp., Stockholder, Proposal, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-15
- A robotic chef for your kitchen?
- The European Commission has founded a project named 'Co-operative Human Robot Interaction Systems' CHRIS for a cost of €3.65 million. The project, which started in March 2008, will last 4 years. It is based at Bristol Robotics Lab BRL which will work with the University of the West of England...
- Tags: Project, CHRIS, Service Robot, Robots, Emerging Technologies, Roland Piquepaille
- Blog posts 2008-05-15
- What open source teaches publishers
- I have a more in-depth analysis of today's C|Net news on my personal blog. But there are important comments to make about open source and what it implies to publishers. (What does this classic Geico commercial have to do with anything? Patience, grasshopper.) The...
- Tags: C|Net, Profit Statement, Open Source, Dana Blankenhorn
- Blog posts 2008-05-15
- Yahoo! frees the Monkey, and announces prizes for a Developer Challenge
- In conversation with Yahoo! Research's Peter Mika last week, I jokingly suggested that Yahoo! Search's open developer platform, SearchMonkey, might open its doors to developers this week. Well, they just did, and went a step further by announcing a month-long Developer Challenge and prizes of up to $10,000 for innovative...
- Tags: Developer, Yahoo! Inc., Infobars, Search, Paul Miller
- Blog posts 2008-05-15
- Off Topic: Integrating mobile devices can be a challenge
- I've been working through a project for a KG client that involves running through the same script on Windows XP, Mac OS X (10.5) and Linux SUSE Linux Enterprise Desktop. I mentioned the overall parameters of that effort in the post Off Topic: Desktop evaluation - Linux, Mac OS and...
- Tags: Microsoft ActiveSync, Apple Macintosh, Microsoft Windows Mobile, Mobile, Mobile Device, Microsoft Windows, Operating Systems, Apple Mac OS, Linux, Desktops, Handhelds, Software, Hardware, Dan Kusnetzky
- Blog posts 2008-05-15
- Icahn launches Yahoo proxy fight; Mark Cuban's return?
- As expected, billionaire Carl Icahn launched his proxy war to turn over Yahoo's board of directors and one of his nominees is Mark Cuban, who sold Broadcast.com to Yahoo and then took those funds to buy the Dallas Mavericks. Just for entertainment value I may buy a...
- Tags: Shareholder, Board, Yahoo! Inc., Chairman, Mr., Mark Cuban, Microsoft Corp., Carl Icahn, Director, Yahoo Shareholder, Bebchuk, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-15
- 10 attributes of bad CIOs (self test)
- Chief Information Officers are responsible for both high-level business strategy and detailed technology decisions, making the job among the toughest in business. The high incidence of IT failure demonstrates the extreme difficulty of juggling business and technology goals that are sometimes in direct...
- Tags: CIO, Information Technology, Indecision, Asset Management, Financial Management, Strategy, Recruitment & Selection, Operational Planning, Business Operations, Financial Planning, Finance, Management, Human Resources, Workforce Management, Michael Krigsman
- Blog posts 2008-05-15
- Can Icahn bring Microsoft's Yahoo bid back?
- Updated: Billionaire investor Carl Icahn announced an alternate board of directors for Yahoo in a move that could revive a Microsoft bid. Will Microsoft chief Steve Ballmer bite? As expected Icahn announced his alternate slate, which includes Mark Cuban, who sold Broadcast.com to...
- Tags: Yahoo! Inc., Microsoft Corp., Carl Icahn, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-15
- News to know: Comcast-Plaxo; Icahn-Yahoo; Linux; Microsoft
- Notable headlines: Larry Dignan: Comcast buys Plaxo: Will social networking and TV fly? Dennis Howlett: Comcast scoops up Plaxo: good move Dan Farber: Comcast goes social with Plaxo acquisition Techmeme EIC podcast: HP-EDS; Google; SaaS Adrian...
- Tags: Plaxo Inc., Google Inc., Larry Dignan, Comcast Corp., Workday, Microsoft Corp., Zoho, Linux, Microsoft Windows, Desktops, Rootkits, Microsoft Windows Vista (Longhorn), Operating Systems, UNIX, Software, Hardware, Security, Spyware, Adware & Malware
- Blog posts 2008-05-15
- What's wrong at OpenSolaris
- The OpenSolaris community just released the first complete "Project Indiana" edition of the OS - and in that process demonstrated why community enthusiasm for the product seems to have weakened recently. It's a great product -everything from ZFS to a new package management system...
- Tags: OpenSolaris, Intel X86, Developer Argument, Sun Solaris, Linux, UNIX, Operating Systems, Servers, Software, Hardware, Paul Murphy
- Blog posts 2008-05-15
- EMC's Next Generation Backup and Archival Strategy
- We have watched enterprise backup and archive environments continue to rise in both architectural and management complexity. When we look under the covers, it seems companies no longer have a single data protection strategy, but rather multiple point strategies for various functional areas, locations, or processes. We believe this is...
- Tags: EMC Corp., Storage, Backups, Strategy, Hardware, Management
- White papers 2008-05-15
- Security Researcher to release Cisco rootkit at EUSecWest
- According to good friend Robert McMillan of IDG News, Sebastian Muniz, a researcher with Core Security Technologies, has developed malicious rootkit software for Cisco's routers, which he will release on May 22 at the EuSecWest conference in London. This will mark the first time at least publicly that someone has released a...
- Tags: Black Hat, Cisco IOS, Router, Cisco Systems Inc., Robert McMillan, Rootkits, Security, Spyware, Adware & Malware, Nathan McFeters
- Blog posts 2008-05-14
- Britain releases its X-Files
- The truth may be out there, but so far it's not in the government files. The British government posted the first batch of its X-Files to a website today in a project that will eventually see the Ministry of Defence turn over to the National Archives 160 files on UFO...
- Tags: Officer, Britain, Alien, Missile, UFO, Government, Vertical Industries, Aerospace & Defense, Servers, Enterprise Software, Software, Manufacturing, Hardware, Richard Koman
- Blog posts 2008-05-14
- Photos: Where the building is the network
- The San Jose, Calif., headquarters of Echelon, maker of technologies for smart buildings, model the company's energy management systems.Behind the scenes of "smart" buildings, including the Louvre Museum in Paris and the Sears Tower in Chicago, lies technology from Echelon. The company doesn''t call its embedded control technologies "green,"...
- Tags: Network, Echelon, Photograph, Building, It', Echelon', That', Networking, CNET News.com
- Image galleries 2008-05-14
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