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ZDNet Resources
- Independent Software Vendor Simplifies Sales and Business Acquisition With OBA
- Cincinnati-based Cincom Systems provides products that simplify business processes. Its customers - manufacturers of complex products - were challenged by a complicated sales and business acquisition process wherein employees used ad hoc collaborative techniques that resulted in delays and miscommunications. Difficulty accessing data from enterprise systems also impeded their productivity....
- Tags: Acquisition, Cincom Systems Inc., Sales Strategy, Mergers & Acquisitions, Sales Force Management, Corporate Law, Portals, Sales, Investment, Finance, Business Operations, Internet
- Case studies 2008-02-01
- BottomFeeder (exe)
- BottomFeeder is a news aggregator client RSS and Atom written in VisualWorks Smalltalk. BottomFeeder runs on Linux x86, also FreeBSD, PowerPC Linux, Sparc Linux, Windows (98/ME/NT/2000/XP/CE 4), Mac OS8/9, Mac OS X PPC, AIX, SGI Irix, HP-UX, and Solaris (SPARC and x86). Version 4.4 features revamped user interface.
- Tags: Cincom Systems Inc., Intel X86, Sun Sparc, BottomFeeder, Linux, UNIX, Operating Systems, Processors, Open Source, Software, Semiconductors, Hardware, Components
- Software downloads 2007-07-20
- Web Services in Cincom Smalltalk VisualWorks
- VisualWorks web services support SOA (Service-Oriented Architecture) for the delivery of services via the web. The VisualWorks virtual SOA platform provides all of the necessary components of SOA, including the host environment, consumer environment, integration and assembly environment, development environment, publishing and discovery, service-level management, security infrastructure, monitoring and measurement,...
- Tags: Web, Environment, Cincom Systems Inc., Web Service, SOA, Service-Oriented Architecture (SOA), Web Services, Channel Management, Middleware, Enterprise Software, Software, Marketing
- White papers 2006-05-01
- Customer Experience Happens in the Contact Center
- The contact center's role in a customer experience management strategy cannot be underestimated. Consumers perceive that a company's ability to respond to a problem or request has a higher influence on an excellent experience than any other attribute. That puts the contact center front and center in creating that experience...
- Tags: Cincom Systems Inc., Contact Center, Customer Experience, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-04-01
- Grow Your Business: The Value of Knowledge in the Contact Center
- Every aspect of modern business runs on information, and the contact center is the hub of knowledge flow, both into and out of the organization. Bringing sensible presentation and a unified view of critical business data to every agent desktop is a meaningful and critical way to rationalize the powerful...
- Tags: Knowledge, Cincom Systems Inc., Contact Center, Call Centers, Customer Relationship Management (CRM), Real Estate, It Operations, Enterprise Software, Software, Business Operations
- White papers 2005-11-01
- See, Feel, Think, Do: Creating Break-Through Ideas to Deliver the Perfect Customer Experience
- This webcast is jam-packed with real-world scenarios that illustrate how highly successful companies use the power of instinct to create differentiated and memorable experiences that keep customers coming back for more. Based on a book 'See, Feel, Think, Do - the power of instinct in business', this webcast discusses a...
- Tags: Instinct, Webcast, Cincom Systems Inc., Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- Outstanding Customer Service Anywhere
- What does a three month old company that sells fine art and a 121-year old company that manufactures complex machinery have in common? The ability to deliver outstanding customer service using a hosted/on-demand contact center model. Fast and flexible, the hosted model allowed both companies to quickly adapt to changes...
- Tags: Customer Service, Cincom Systems Inc., Customer Relationship Management (CRM), Product Marketing, Call Centers, Enterprise Software, Software, Marketing, It Operations
- Webcasts
Additional Resources
- Geek Sheet: A Tweaker's Guide to Solid State Drives (SSDs) and Linux
- Is 20th century conventional Winchester multi-platter, multi-head random-access disk technology too quaint for you? Want to run your PC or server on storage devices that consume far less energy than the traditional alternatives? Want a portable or mobile storage unit that will never fail due to G-forces or "crashing?". Looking...
- Tags: Linux, Disk, File System, Solid State Disk, Kernel, Mandrake, Jason Perlow
- Blog posts 2008-07-25
- 21 months later, Vista is still more secure than XP
- 21 months later, Vista is still more secure than XPMy takeI don't count security patches, but I regularly have to clean malware from our XP machines but have yet to find anything on our Vista systems.RE: 21 months later, Vista is still more secure than XPFile this in the "no...
- Tags: Microsoft Windows Vista (Longhorn), SECURITY, Patches, Microsoft Windows Vista, secure, Microsoft Windows XP, VISTA IS
- Discussion threads 2008-07-25
- Foxconn snubs Linux users
- Foxconn snubs Linux usersWho needs Foxconn anyway.There are plenty of good MB makers that do support Linux.It's a good idea to look at hardware compatibility at the distro's website anyway. I use Asus. But I have had to update the BIOS on every Asus MB I've bought to get...
- Tags: Operating systems, UNIX, OPEN SOURCE, Foxconn, Linux, BIOS, ASUS, operating system
- Discussion threads 2008-07-25
- Microsoft joins 'patch DNS now' chant; Apple patch missing
- Microsoft joins 'patch DNS now' chant; Apple patch missingI couldn't make this stuff up if I triedSeriously, I'm not that creative.[url=http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=48138&messageID=898138] Apple fan explains why Apple isn't responsible for PWN2OWN vulnerability [/url][i]A Perl exploit isn't an Apple bug, anymore than the Flash exploit on the Vista machine was a Microsoft...
- Tags: Apple Mac OS X, Domain names, Apple Mac OS, Operating systems, DNS, Microsoft Corp., Apple Inc.
- Discussion threads 2008-07-25
- Microsoft joins 'patch DNS now' chant; Apple patch missing
- On the heels of the release of weaponized exploit code for the DNS cache poisoning vulnerability, Microsoft has joined the chorus of security pros pleading with DNS server providers to immediately apply patches to protect users from malicious attacks. The Redmond, Wash. security...
- Tags: Apple Macintosh, DNS, Vulnerability, Apple Inc., Exploit Code, Microsoft Corp., Attack, Dan Kaminsky, Domain Names, Apple Mac OS X, Networking, Security, Internet, Operating Systems, Software, Apple Mac OS, Ryan Naraine
- Blog posts 2008-07-25
- Gateway stops selling PCs direct
- Gateway stops selling PCs directHow does this save money?I mean won't part of the sale have to go to the outlet? While a direct sale Gateway gets it all? Also can we stop this name game thing. Gateway is not longer Gateway it's Acer. I remember...
- Tags: Desktops, PC, Gateway Inc.
- Discussion threads 2008-07-25
- A Friday Active Directory puzzler
- We just purchased a new server for our district's central office. Nothing super-special, just a Windows Server 2003 for compatibility with a payroll and HRM application install with lots of storage and a moderately speedy quad-core Xeon. The existing server is out of space, out of resources, recently...
- Tags: Domain, User Profile, Servers, Hardware, Christopher Dawson
- Blog posts 2008-07-25
- Gateway stops selling PCs direct
- Gateway, one of the early PC makers that sold their wares direct, said Friday it will sell its systems completely through channel partners and retailers. The company, now a part of Acer, said shifting to a channel-based distribution model will simplify its business and cut costs. ...
- Tags: Gateway Inc., PC, Acer Inc., Retail, Larry Dignan
- Blog posts 2008-07-25
- Hardware 2.0 "Best Kit List" for Aug/Sep 08
- Hardware 2.0 "Best Kit List" for Aug/Sep 089800 GTX?At $200 dollars, I think that the 9800 GTX is finally able to be considered for the mid-range level card. I was surprised by nVidia and their recent price drops, but after purchasing two of these cards, I have been pleased.Linux...
- Tags: Operating systems, UNIX, OPEN SOURCE, Microsoft Windows Vista (Longhorn), Hardware 2.0, SoundBlaster X-Fi, Linux, Lol, hardware
- Discussion threads 2008-07-25
- If Xen and KVM are free, why do VMware and Microsoft get all of the press?
- If Xen and KVM are free, why do VMware and Microsoft get all of the press?Different goals, maybe. Similar imperatives, yes.While the open source community is driven by solving mutual problems and then making the solutions available to everyone, if open source communities hope to make inroads into large organizations,...
- Tags: Desktops, Xen, VMware Inc., open-source community, open source, Microsoft Corp., Hyper-V
- Discussion threads 2008-07-25
- Dell opts for performance with R5400 data center-hosted desktop
- Dell unveiled its data center-hosted desktop product line on Tuesday. Unlike rivals Hewlett-Packard and IBM, Dell didn't build its solution on blade servers but instead opted for a high performance system using a 2U box called the Dell Precision R5400 Rack Workstation. "By not putting the solution...
- Tags: Dell Computer Corp., Performance, R5400, Workstations, Desktops, Servers, Hardware, Jason Hiner
- Blog posts 2008-07-24
- HP Pavilion dv2945se
- Editors' note: This review is part of our Back to School 2008 roundup, covering specific configurations of popular laptops that can be found in retail stores.HP's 14-inch HP Pavilion dv2945se looks like it should cost more than $899, thanks to a cool subtle pattern on the keyboard tray and lid...
- Tags: Keyboards, Notebooks, Processors, laptop computer, Hewlett-Packard Co., HP Pavilion, keyboard
- Product reviews 2008-07-24
- 2008 Audi A8 L W12
- Photo gallery:2008 Audi A8 L W12The 2008 Audi A8 L W12 rests in a premier echelon of cars that combine extreme luxury with exceptional driving performance, cars that make it difficult to decide whether you'd rather be reclining in the back seat while a chauffeur drives or up there where...
- Tags: Digital music, Digital media, subwoofer, Audi A8, Audi AG, Bang & Olufsen, car, MP3
- Product reviews 2008-07-24
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White Papers and Webcasts
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
