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	<title><![CDATA[chat Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/chat.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to chat]]></description>
	<s:counts start="0" returned="20" found="38" />
	<language>en-us</language>
	<item>
		<title><![CDATA[iSafe AllInOne Keylogger 1.5.9 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1191325]]></link>
		<description><![CDATA[iSafe AllInOne Keylogger lets you monitor all the activities and conversations, look at screenshots, and sites they have surfed, the keystrokes, the clipboard they copied and pasted. By activating iSafe Computer Watch, you can monitor everything including blocking unwanted sites/programs. The Key Logger allows you to register all keystrokes typed,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 20 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/monitor.html"><![CDATA[Monitor]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/screenshot.html"><![CDATA[Screenshot]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/isafesoft.html"><![CDATA[iSafesoft]]></category>
		<category domain="http://updates.zdnet.com/tags/isafe+allinone+keylogger+%2526+internet+monitoring+tool.html"><![CDATA[iSafe AllInOne Keylogger & Internet Monitoring Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & Displays]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
	</item>
	<item>
		<title><![CDATA[World of Chat Messenger 2.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1168927]]></link>
		<description><![CDATA[World of Chat messenger is an instant messenger program that allows you to talk to friends in live chat online, World of Chat messenger also has the facility to live video chat with friends, it&apos;s a fun way to keep in touch with friends. World of chat Messenger is easy...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 22 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/video+chat.html"><![CDATA[Video Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/friend.html"><![CDATA[Friend]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Quick'n'Dirty Podcast: Lucky number 18 and hashtag chats]]></title>
		<link><![CDATA[http://blogs.zdnet.com/feeds/?p=1843]]></link>
		<description><![CDATA[Hashtag chats can be valuable but are often seen as noisy. What's the real story? by Jennifer Leggio]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 09:49:39 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/jennifer+leggio.html"><![CDATA[Jennifer Leggio]]></category>
	</item>
	<item>
		<title><![CDATA[Twitter hashtag #chats: Valuable or just noise?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17925-0.html?forumID=1&threadID=69143&messageID=1321735&start=0]]></link>
		<description><![CDATA[Twitter ChatsHey Jennifer, I moderate the #thepr20chat (Weds., 8pm EST). My philosophy for chats especially this one has always that when people stop showing up or get bored...it's time to move on. Nothing lasts forever, there are a lot of 'trendy' things popping up, shiny objects, etc. If the people...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 15 Sep 2009 05:44:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://updates.zdnet.com/tags/twitter+inc..html"><![CDATA[Twitter Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[chat]]></category>
	</item>
	<item>
		<title><![CDATA[CommFort 4.30 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1098695]]></link>
		<description><![CDATA[CommFort is a multi-functional client-server LAN/Internet communicator combining an advanced text chat, voice chat and file/folder exchange system. It is adored for its thought-through text chat, which besides the common "smilies" offers convenient image pasting to dialogs. The low-latency voice chat gives the feeling of talking to a person standing...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 23 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/voice+chat.html"><![CDATA[Voice Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/commfort+software.html"><![CDATA[CommFort Software]]></category>
		<category domain="http://updates.zdnet.com/tags/commfort.html"><![CDATA[CommFort]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Amy A.I. 1.5 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1068365]]></link>
		<description><![CDATA[Amy A.I. features a fully functional Artificial Intelligence chat robot, easy to use chat interface, logs your chats so you can review them later, and Amy speaks multiple languages. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 09 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/artificial+intelligence.html"><![CDATA[Artificial Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/amy+a.i..html"><![CDATA[Amy A.I.]]></category>
		<category domain="http://updates.zdnet.com/tags/robots.html"><![CDATA[Robots]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
	</item>
	<item>
		<title><![CDATA[MOC Client Logger 2.0.7 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1122365]]></link>
		<description><![CDATA[The MOC Client Logger was created because Microsoft Office Communicator 2005 doesn&apos;t have automatic client chat logging. The MOC Client Logger will automatically log all your chats. Or if you prefer to limit your logging to certain people on your buddy list, it can do that too. MOC Client Logger...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 22 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/kellerinc.html"><![CDATA[Kellerinc]]></category>
	</item>
	<item>
		<title><![CDATA[MouthOff 1.2 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=979117]]></link>
		<description><![CDATA[Film yourself using MouthOff as many times as you like tell a joke, recite your favorite line from a film, tell someone you love them, sing a song, or just have a chat. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 03 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/joke.html"><![CDATA[Joke]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Say hello at SummerMash Boston]]></title>
		<link><![CDATA[http://blogs.zdnet.com/projectfailures/?p=952]]></link>
		<description><![CDATA[    I'll be attending SummerMash Boston tonight at the Roxy. If you're there, please find me and let's chat. It's always great to meet readers of this blog!    by Michael Krigsman]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 05 Aug 2008 08:47:37 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
	</item>
	<item>
		<title><![CDATA[Instan-t Messenger 5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=826965]]></link>
		<description><![CDATA[Instan-t Messenger offers several unique features, such as its skin technology, its multi-person chat with voice and video that allows you to chat with users from multiple IM networks in the same chat room, and its email signature integration that allow your email recipients to see your online status and...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 17 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/interactive+networks.html"><![CDATA[Interactive Networks]]></category>
		<category domain="http://updates.zdnet.com/tags/instan-t+messenger.html"><![CDATA[Instan-t Messenger]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/instant+messaging.html"><![CDATA[Instant Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Mobile software Monday: SMS-Chat from VITO Technology]]></title>
		<link><![CDATA[http://blogs.zdnet.com/mobile-gadgeteer/?p=1200]]></link>
		<description><![CDATA[While you have companies like HTC and Samsung pushing the limits of the hardware and operating system level software integration on Windows Mobile, there are also several companies providing software applications to enhance your Windows Mobile experience. As readers know, I have been testing out the HTC Touch Diamond and...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 16 Jun 2008 07:58:55 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+mobile.html"><![CDATA[Microsoft Windows Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging.html"><![CDATA[Text Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/sms.html"><![CDATA[SMS]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging%252fsms%252fmms.html"><![CDATA[Text Messaging/SMS/MMS]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/matthew+miller.html"><![CDATA[Matthew Miller]]></category>
	</item>
	<item>
		<title><![CDATA[SMS-Chat 1 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=813915]]></link>
		<description><![CDATA[SMS-Chat allows threaded SMS messaging. It organizes text messages into separate chats. This way you have a separate chat for every contact with whom you exchange short text messages. SMS-Chat allows you to easily follow a conversation scrolling through chats with a finger: all messages are grouped by date. ...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 20 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/text+message.html"><![CDATA[Text Message]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/vito+technology.html"><![CDATA[VITO Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/sms-chat.html"><![CDATA[SMS-Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging%252fsms%252fmms.html"><![CDATA[Text Messaging/SMS/MMS]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[Kangun Instant Messenger 3.0.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=773425]]></link>
		<description><![CDATA[Kangun Desktop Instant Messenger 3.0.1.3 is an advance messenger to Contact and Chat with Kangun.com Community members. Add/Delete/Refuse Bussy options. Status Editing. Profile Avator, Private 121 Chat. Kangun Chat invitation Features and much more.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 10 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/kangun.html"><![CDATA[Kangun]]></category>
		<category domain="http://updates.zdnet.com/tags/kangun+desktop+instant+messenger+3.0.1.3.html"><![CDATA[Kangun Desktop Instant Messenger 3.0.1.3]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Google Talk preparing for multi-user chat]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11470-0.html?forumID=1&threadID=33211&messageID=610127&start=0]]></link>
		<description><![CDATA[Google Talk preparing for multi-user chatSoon?It's nice to know that they're still working on the client - it's been so long since an update I was beginning to wonder whether they'd abandoned it! Multi-user chat is certainly a much needed feature, but I wouldn't have thought it would be that...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Sun, 29 Apr 2007 03:56:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+talk.html"><![CDATA[Google Talk]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[chat]]></category>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
	</item>
	<item>
		<title><![CDATA[5Star Interactive 7 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=759629]]></link>
		<description><![CDATA[5Star Interactive is a text/voice/video chat network. We are working hard to expand our chat and services so people get the most out of our services. We offer online radio streaming as well.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 13 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service.html"><![CDATA[Service]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/5star+interactive.html"><![CDATA[5Star Interactive]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Yahoo embeds IM in mail]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=3920]]></link>
		<description><![CDATA[Ethan Diamond, director of product management for Yahoo Mail, demonstrated some cool new features that integrate instant messaging chat into mail client. Users can see if contacts are logged on to Yahoo Mail and initiate a chat, and then have the contents of the chat automatically inserted in an email,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 09 Nov 2006 10:23:45 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/web2con.html"><![CDATA[web2con]]></category>
		<category domain="http://updates.zdnet.com/tags/yahoo%2521+inc..html"><![CDATA[Yahoo! Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/brad+garlinghouse.html"><![CDATA[Brad Garlinghouse]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">YHOO</category>
		<category domain="tickers">YHOO</category>
	</item>
	<item>
		<title><![CDATA[Excerpts from Foley's cybersex chats with teen]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11155-0.html?forumID=1&threadID=25931&messageID=486319&start=0]]></link>
		<description><![CDATA[Excerpts from Foley's cybersex chats with teenIM RecordsThe ony thing I don't understand about this whole thing is how IM from 3 years ago showed up. I thought there was no record of IM's when someone was chatting.amazingamazingchat logging, or server packet recordsboth of these would be feasible ways of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 04 Oct 2006 12:40:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/instant+messaging.html"><![CDATA[Instant messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/im.html"><![CDATA[IM]]></category>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[chat]]></category>
	</item>
	<item>
		<title><![CDATA[Gmail to introduce "Reply by Chat"]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Google/?p=214]]></link>
		<description><![CDATA[Google is almost ready to roll out a feature in Gmail called "Reply by Chat".  It lets you reply to email messages using a chat window if that person is online rather than the usual message composer.What's the use of this?  Well, if you have enabled the ability...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 31 May 2006 20:50:24 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/chat.html"><![CDATA[Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/reply.html"><![CDATA[Reply]]></category>
	</item>
	<item>
		<title><![CDATA[Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238929]]></link>
		<description><![CDATA[Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 10 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/egain+communications+corp..html"><![CDATA[eGain Communications Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
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		<title><![CDATA[Now running Sametime 7.5]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Brill/?p=222]]></link>
		<description><![CDATA[     This morning, I had the chance to installalpha 2 of Lotus Sametime 7.5.  The install was quick and easy, andnow I'm up and running on the new release.... Buddy list: Here we have the new buddy list UI.  A few things you notice...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 14 Mar 2006 11:28:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/ibm+lotus+sametime.html"><![CDATA[IBM Lotus SameTime]]></category>
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