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- Charter Communications Maximizes Its Investment in New Technology With Improved Project Management
- To achieve its goals, Charter Communications wanted to create a robust, reliable infrastructure for service delivery, while at the same time improve customer service. The company wanted to invest heavily in technology to support service delivery and creating a strong internal support desk to help customers if they do need...
- Tags: Investment, Charter Communications Inc., Computer Associates International Inc., Project Management, Tools & Techniques, Product Marketing, Strategy, Customer Relationship Management (CRM), Monitors & Displays, It Operations, It service Management, Management, Marketing, Enterprise Software, Software, Hardware, Components
- Case studies 2008-05-07
- Charter Communications Upgrades Operating System for Improved Security Management
- After seeing the value of a standardized computing environment, digital entertainment company Charter Communications decided to develop a deployment plan that would allow for an upgrade to its client computers to the Windows Vista operating system. With the new system in place, Charter Communications will experience greater manageability and the...
- Tags: Operating System, Charter Communications Inc., Security Management, Productivity, Microsoft Windows, Operating Systems, Security, Software
- Case studies 2007-06-01
- HP Case Study: Charter Communications
- Charter Communications' Charter OnDemand VOD service starts with encoded content sent by satellite feed and then stored on video servers in each of its local "head-ends," or facilities for aggregating and redistributing content. It's then streamed to customers over high-speed terrestrial cable networks. Charter Communications needed to gain better visibility...
- Tags: Hewlett-Packard Co., Charter Communications Inc., Corporate Communications, Marketing
- Case studies
Additional Resources
- Microsoft readies next two versions of Office Communications Server
- Microsoft is on tap to show off Office Communications Server Release 2 (R2) at the VoiceCon show in Amsterdam on October 14. And the company already is working on the follow-on release, which will likely be timed with Office 14. by Mary Jo Foley
- Tags: Communications Server, Server, Microsoft Corp., Microsoft Office Communications Server, OCS Release 2, Microsoft Office, Office Suites, Software, Mary Jo Foley
- Blog posts 2008-10-13
- Free national Wi-Fi? Pardon me not holding my breath.
- In today's Wall Street Journal, reporter Amy Schatz writes that a proposal to create a free, national wireless Internet service got a boost after Federal Communications Commission engineers "concluded that concerns are overblown about such service interfering with other carriers." Which is all well and good, except...
- Tags: FCC, Airwave, Wireless Internet, Federal Government, Wi-Fi, Wireless LANs, Wireless, Government, Andrew Nusca
- Blog posts 2008-10-13
- NSA and phone sex: Eavesdroppers listened to intimate conversations
- Military linguists have come forward to say that the intelligence services routinely listened in on Americans overseas calling home and on the communications of non-suspect groups like the Red Cross. And, they say, they listened in and even transcribed couples' phone sex, The New York Times reports. ...
- Tags: Phone, Phone Sex, Telecom & Utilities, Richard Koman
- Blog posts 2008-10-10
- 3am LineScope (msi)
- LineScope enables non-intrusive monitoring of synchronous and asynchronous communications over a telephone line. It's just the thing for version 22bis modem integrators and dial-up application developers. Engineers in the payment terminal sector will appreciate the built-in support for FastConnect, SDLC/HDLC and ISO-8583. Works only with supplied WAV file samples. This...
- Tags: LineScope, Modems, Hardware, Components
- Software downloads 2008-10-10
- Palin the reformer? In fact, a pattern of stonewalling and hiding
- The Associated Press takes a hard look at Sarah Palin's spotty – perhaps, hypocritical – record on open government and online transparency. She claims to be a reformer who will bring to Washington the government openness she says she established in Alaska. But the AP's review of her...
- Tags: Associated Press, Alaska, Sarah Palin, E-mail, Online Communications, Richard Koman
- Blog posts 2008-10-08
- Palin e-mail hacker indicted, pleads not guilty. Is justice being served?
- Justice is being served against the kid who allegedly hacked into Republican VP candidate Sarah Palin's Yahoo email account, right? David Kernell, the 20-year-old son of Democratic Tennessee state representative Mike Kernell and a student at the University of Tennessee, was indicted on a charge of accessing...
- Tags: Yahoo! Inc., Hacker, Computer, Kid, E-mail, Productivity, Online Communications, Sam Diaz
- Blog posts 2008-10-08
- Mail Goggles: an idea that goes well beyond drunk emails
- There's a new GMail Labs app: Mail Goggles, by GMail engineer Jon Perlow: When you enable Mail Goggles, it will check that you're really sure you want to send that late night Friday email. And what better way to check...
- Tags: Google Gmail, Jon, E-mail Providers, E-mail, Cloud Computing, Internet, Online Communications, Denise Howell
- Blog posts 2008-10-08
- Cisco SONA
- Cisco caught my attention by asking me if I wanted to see the results of a study indicating how organizations are seeing Web 2.0 and/or Service Oriented Architecture SOA application adoption. Having executed dozens of studies of this nature while I was at IDC, I was interested in the results,...
- Tags: Network, Cisco Systems Inc., Dan Kusnetzky
- Blog posts 2008-10-08
- Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?
- In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented communications. In fact enterprises with 1000 plus employees could be losing more than £6 million a year. ...
- Tags: Siemens AG, Contact Center, Enterprise, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2008-10-08
- ITIL - Service Approach for Siemens Enterprise Communications
- The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities....
- Tags: Siemens AG, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2008-10-08
- Blogger ethics, public relations... and you
- Two different conversations that are connected at the core by the way the news media continues to grow and change. Bloggers have a significant responsibility in wielding their keystrokes, whether they have 10 readers or 10,000. Public relations professionals are still grappling with how to best work with this new...
- Tags: Ethics, Blogger, Public Relations Professional, Public Relations, Blogging, Marketing, Corporate Communications, Internet, Jennifer Leggio
- Blog posts 2008-10-07
- Future wireless networks could be powered by "smart lighting"
- Future wireless networks could be powered by "smart lighting"No not really..As interesting as the technology sounds - it wont fly, until they get the data rates up. Even though the technology seems to be off for another 10 years - we'll still have radio communications for many, MANY years after...
- Tags: Wi-Fi, wireless network, wireless, future wireless network, network
- Discussion threads 2008-10-07
- Future wireless networks could be powered by "smart lighting"
- A light bulb went off in the head of researchers at Boston University about a new wireless networking technology, which was very appropriate considering that it involves, well, light bulbs. The Smart Lighting Engineering Research Center has been created to develop technology that would allow low-powered...
- Tags: Network, Light-emitting Diode, Wireless Networking, Wireless Network, Smart Lighting Engineering Research Center, Wi-Fi, Wireless, Networking, Sean Portnoy
- Blog posts 2008-10-07
- Live Webcast: The 2008 Email Security Benchmarking Report
- Email is a critical tool for business communications, but its use is threatened by the growing volume and sophistication of external attacks. Today's best-in-class organizations are realizing significant benefits compared to other organizations, particularly through the use of Software as a Service SaaS security applications. Join this...
- Tags: Google Inc., Webcast, E-mail Security, E-mail, Cyberthreats, Online Communications, Security
- Webcasts 2008-10-07
- ZDNet blogger: working from home
- More and more people work from home every day. Not only that, more and more people don't work from their offices, or "where they're meant to work". With the Internet, intranet's and extranet's, email and unified communications with VoIP and Blackberry devices, it makes life much easier...
- Tags: Phone, Tea, Blogger, E-mail, Online Communications, Zack Whittaker
- Blog posts 2008-10-06
- Improve your failed IT culture
- Improve your failed IT cultureRisk and rulesWhat's the connection between your suggested steps to improve projects and the problem identified?Is it possible to deal with the problem identified in the following quoted quotes without using the word "blame"?Creating a culture for risk management is a challenging proposition for most firms....
- Tags: Strategy, Financial Planning, Computer Services, Anton, risk management, information technology
- Discussion threads 2008-10-06
- Why bother with desktop virtualization?
- Why bother with desktop virtualization?PortabilityNo matter where you are, there you are.Sit down at a workstation and light up your working environment. No need to drag the hardware with you, which ranges from annoying to hazardous, what with laptops being popular targets for confiscation at airports. Especially since...
- Tags: desktop virtualization, desktop, English Language, virtualization
- Discussion threads 2008-10-06
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White Papers and Webcasts
We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
