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- What's not dead: Good old-fashioned customer service
- What's not dead: Good old-fashioned customer serviceGood Customer Service Keeps Me AroundI agree 100% with they synopsis of your article - good customer service in the end is more valuable to customer retention than any amount of social networking.For example, I do all of my banking through Charles Schwab. ...
- Tags: Product marketing, Customer relationship management (CRM), GOOD customer service, customer service, old-fashioned customer service, Charles Schwab & Co. Inc., Good old-fashioned customer service
- Discussion threads 2009-05-08
- E-trade, Schwab, Google fall victim to "Office Space/Superman 3" attack
- E-trade, Schwab, Google fall victim to "Office Space/Superman 3" attackSo did they break agreements somewhere?If the companies agree to send this small deposit for free then what did they do wrong? Or is this just the normal case of an individual being chastised for exploiting a loophole while companies...
- Tags: Regulations, USA PATRIOT Act, E-trade, Charles Schwab & Co. Inc., Michael Largent, Google Inc., Microsoft Office
- Discussion threads 2008-05-28
- E-trade, Schwab, Google fall victim to "Office Space/Superman 3" attack
- A great example of an attack where Web Application Firewalls WAFs, simple scanning tools, HackerSafe certifications, and PCI (it might through some financial controls I'm not aware of) are not going to help you stay secure was posted by Kevin Poulsen over at the crime blog at blogs.wired.com. Poulsen's article states: ...
- Tags: Charles Schwab & Co. Inc., Bank, Google Inc., Microsoft Office, Attack, Poulsen, Financial Services, Nathan McFeters
- Blog posts 2008-05-28
- CIO Sessions: Gideon Sasson of Charles Schwab
- As part of our CIO Sessions series, I interviewed Gideon Sasson, CIO at the financial services giant Charles Schwab. He has been with Schwab for 11 years, mostly in technology management, but he also did a three-year stint as president of Schwab’s Active Trader retail business. Sasson talks openly about...
- Tags: Charles Schwab & Co. Inc., CIO Sessions, IT Management, General
- Blog posts 2006-12-08
- Charles Schwab CIO: Giddeon Sasson
- Giddeon Sasson -- the CIO of financial services giant Charles Schwab -- talks openly about mistakes the company made during the dot-com bust. He says a lot has changed since then. The company is focused on clients' needs and IT is more closely aligned with the business. Sasson...
- Tags: Charles Schwab & Co. Inc., CIO, Financial Planning, Strategy, Financial Services, Finance, Management, Administrator
- Blog posts 2006-12-07
- Charles Schwab CIO: Giddeon Sasson
- Giddeon Sasson -- the CIO of financial services giant Charles Schwab -- talks openly about mistakes the company made during the dot-com bust. He says a lot has changed since then. The company is focused on clients' needs and IT is more closely aligned with the business. Sasson...
- Tags: Charles Schwab & Co. Inc., CIO, Financial Planning, Strategy, Financial Services, Finance, Management, Giddeon Sasson
- Videos 2006-12-07
- Short clip: Schwab's recipe for success
- Charles Schwab CIO Gideon Sasson outlines the five strategic objectives that guide the financial services company every day.
- Tags: Charles Schwab & Co. Inc., Financial Planning, Financial Services, Finance, Giddeon Sasson
- Videos 2006-12-07
- Short Clip: Schwab's recipe for success
- Charles Schwab CIO Gideon Sasson outlines the five strategic objectives that guide the financial services company every day. by Administrator
- Tags: Charles Schwab & Co. Inc., Financial Planning, Financial Services, Finance, Administrator
- Blog posts 2006-12-07
- Short Clip: For Schwab, it's all about the client
- Charles Schwab CIO Gideon Sasson explains how innovation begins with clients, not technology. by Administrator
- Tags: Charles Schwab & Co. Inc., Leadership, Strategy, Management, Administrator
- Blog posts 2006-12-07
- Short clip: For Schwab, it's all about the client
- Charles Schwab CIO Gideon Sasson explains how innovation begins with clients, not technology.
- Tags: Charles Schwab & Co. Inc., Leadership, Strategy, Management, Giddeon Sasson
- Videos 2006-12-07
- Charles Schwab CIO: Giddeon Sasson - Transcript
- Dan Farber: Gideon thanks for joining me. Gideon Sasson: Thank you. Dan Farber: Now you’ve been at Schwab for about eleven years, and mostly in technology roles, although I do understand that you were head of the active trader department as president for about...
- Tags: Innovation, Charles Schwab & Co. Inc., CIO, Information Technology, Business, Client, Technology, Organization, Strategy, Leadership, Financial Accounting, Management, Finance, Administrator
- Blog posts 2006-12-07
- Charles Schwab Velocity 4.03 (Mac)
- Velocity is the desktop trading software developed exclusively for Schwab's Active Traders. Velocity is easy to use and simple to navigate --- and can be used in conjunction with the powerful research tools at www.schwab.com. And now Velocity does an even better job of keeping investors current on the market....
- Tags: Charles Schwab & Co. Inc., Apple Macintosh, Velocity, Desktops, Productivity, Recruitment & Selection, Financial Accounting, Hardware, Human Resources, Workforce Management, Finance
- Software downloads 2001-01-20
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