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CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client: CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root...; Tags: BMC Software Inc., Customer Satisfaction, CGI Group Inc., Telecommunications, It Management, It service Management; Case studies 2008-06-01
Single-Window Government: Using the New Generation of e-Government to Transform Government Operations: New technologies combined with an unprecedented abundance of available information is leading to a resurgence of self-reliance in people around the world. Recognizing this trend, the U.S. federal government has labeled its electronic government initiative "My Government, My Terms." Yet old-style bureaucracy has centered services around working practices rather than...; Tags: CGI Group Inc., Government, E-government, Vertical Industries, Federal Government, Enterprise Software, Software; White papers 2005-07-13
Tax and Revenue Solutions for Government Agencies: Taxpayers are increasing their demands for more functionality over the Internet, while new advancements have been made to improve the process of gathering, sharing, and using taxpayer information. Prudent, effective technology investments are essential to keep pace with this changing face of revenue management. However, to justify significant investments, a...; Tags: Agency, CGI Group Inc., Taxes, Free Trade, Government, Financial Planning, Finance; White papers 2005-07-01
Claims Administration Outsourcing: Processing insurance claims quickly and accurately is good business. It helps to moderate claim payouts and satisfy policyholders, as well as increase productivity and reduce cost. Outsourcing your claims administration can help you achieve all of these benefits while at the same time freeing you up to focus on your...; Tags: Administration, CGI Group Inc., CGI, Claims Administration, Outsourcing, Scripting Languages, Insurance, Workforce Management, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Web Development, Corporate Insurance, Human Resources; White papers 2005-04-01
Software Assets Management - Modeling Issues and Proposed Models: Too often, software intensive organizations can only track the initial assignment of software to a resource but not necessarily thereafter. In such organizations, Software Asset Management SAM is often a reactive process. To improve management of assets, the IT industry can learn from other disciplines, in particular from public works...; Tags: Asset, Software, Industry, CGI Group Inc., Modeling, Asset Management, Tools & Techniques, Operational Planning, Business Operations, Management; White papers 2005-01-12

AMS Advantage Financial Management: While some enterprise resource planning ERP software providers assert that public sector organizations should reengineer their financial practices to follow commercial standards, CGI-AMS knows that government accounting has its own set of requirements. Drawing upon more than 30 years of experience in the delivery of public sector software and consulting...; Tags: Financial, ERP, CGI Group Inc., Enterprise Resource Planning (ERP), Financial Management, Financial Accounting, Enterprise Software, Software, Financial Planning, Finance; White papers 2004-10-07
AMS Advantage Procurement: The public sector procurement process is multifaceted and complex. At the state and local levels, decentralized or disparate organizations, tight budgets, and local control concerns may further complicate a system where fairness and public scrutiny are also key factors. AMS Advantage Procurement was built with these complexities in mind. Designed...; Tags: CGI Group Inc., Procurement, Purchasing & Procurement, Business Operations; White papers 2004-10-07
Component Mining: An Approach for Identifying Reusable Components From Legacy Systems: This paper examines the first step involved in component mining-component identification. It discusses the requirements and approaches involved in identifying components within a legacy system and also offers guidance in selecting the right approach. Component identification lays the groundwork for reengineering a legacy system into a compact and extensible component-based...; Tags: Legacy System, CGI Group Inc., Hardware Upgrade, Hardware; White papers 2004-06-07
Virginia Enhances Performance, Service Through Reengineering of Tax Administration: In the mid-1990s, officials at the Virginia Department of Taxation VATAX recognized the need to improve customer service and bolster operational efficiency, but lacked the funding and experience needed to leverage enabling technologies. VATAX joined forces with AMS to embark on a cutting-edge, public-private relationship called the Virginia Partnership Project....; Tags: Customer Service, Performance, Administration, CGI Group Inc., Re-engineering, Systems Integration, Virginia, Taxes, It Services, Product Marketing, Free Trade, Customer Relationship Management (CRM), Enterprise Software, Financial Planning, Finance, Marketing, Software; Case studies
AMS Investing in New York: As citizens and businesses increasingly demand electronic access to government information and services, the use of technology must meet the long-standing public sector imperatives for economy, efficiency, and accountability. AMS and New York are committed to meeting those imperatives through the innovative and intelligent use of information technology. Since the...; Tags: New York, CGI Group Inc., Imperative, Government, Vertical Industries, Enterprise Software, Software; Case studies
AMS Investing in Texas: In recent years, state and local organizations in Texas have been aggressively working to promote and develop enterprise-wide information technology solutions. AMS has established a successful track record of partnering with the state of Texas to deploy enterprise-wide systems. AMS is a leading provider of enterprise resource planning ERP/budget and...; Tags: Texas, Information Technology, CGI Group Inc., Government, Purchasing & Procurement, Strategy, Vertical Industries, Business Operations, Management, Enterprise Software, Software; Case studies
iFile at the California Employment Development Department: EDD is one of the 13 departments under the California Health and Human Services Agency and administers the Job Service, Unemployment Insurance UI, and Disability Insurance DI programs. The EDD partnered with AMS to develop iFile, and the entire project, from concept to going live online, was completed in just...; Tags: CGI Group Inc., EDD, Benefits, Human Resources; Case studies
Improving Productivity of Capital in Government: Driving Systematic Efficiency and Effectiveness: Given its scope and constituencies, managing a highly effective centralized financial management program in government can be extremely challenging. Successful strategies require a combination of policies and practices that are collaborative and outcome-focused and that consider the unique requirements of the public sector. Financial and enterprise management functions and systems...; Tags: Enterprise Management, CGI Group Inc., Integration, Government, Financial Management, Utility Computing, Vertical Industries, Financial Accounting, Financial Planning, Finance, Enterprise Software, Software; Case studies
California Franchise Tax Board: For the California Franchise Tax Board FTB, which serves the State's 15 million taxpayers, a creative partnership was necessary to produce a solution that would improve internal processes, collections, and customer service. The FTB found the partner they were looking for in AMS. AMS and the FTB developed CAPS, PASS,...; Tags: CGI Group Inc., Taxes, Free Trade, Business Structures, Financial Planning, Finance; Case studies
CGI's Triangle Solution Modernizes Oil & Gas Production Accounting at APF Energy and Provides Solid Platform for Growth: Located in Calgary, Alberta, APF Energy Trust is a royalty trust that was created in December, 1996 to provide unit-holders with stable, regular dividend distributions based on cash flow generated from high-quality oil and gas properties located throughout Western Canada and the United States. To keep track of its oil...; Tags: Accounting, Dividend, CGI Group Inc., CGI, Scripting Languages, Operational Accounting, Financial Services, Software/Web Development, Web Development, Finance; Case studies

Additional Resources

MobileTechRoundup show #141, jkOnTheRun is aquired, Sony Reader, battery life, and more: I had a good time recording MobileTechRoundup show #141 with the two newest members of the Giga Om Media group, James Kendrick and Kevin Tofel. Don't worry listeners and readers, you will still get the same content from those two and from me here on the podcast for the foreseeable...; Tags: MobileTechRoundup, Sony Corp., Battery, Sony Reader, Kevin, Podcasts, Internet, Matthew Miller; Blog posts 2008-07-25
Appearance: PPUG meets tomorrow in Philly: If you're in the Philadelphia area I'd like to invite you to attend the Philadelphia PowerBook User Group PPUG meeting tomorrow at the Manayunk Brewery and Restaurant. We meet from 12 noon to 3pm over lunch and fine local beer. Want to debate my theory on...; Tags: Apple iPhone, Philadelphia, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady; Blog posts 2008-07-25
Talent development: Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...; Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks; Blog posts 2008-07-25
Heap-based buffer overflow reported in RealNetworks RealPlayer: Update 07/25/2008: Aaron Portnoy of TippingPoint's security research group was kind enough to point out that I'm actually not affected by this, since I've installed the newest version of RealPlayer. From Aaron's email: Notice the Secunia advisory states it affects RealPlayer 10.5... the latest is 11.x, which now uses...; Tags: Vulnerability, RealNetworks Inc., Buffer-overflow, RealNetworks RealPlayer, Secunia Research, Vendor, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Nathan McFeters; Blog posts 2008-07-25
If Xen and KVM are free, why do VMware and Microsoft get all of the press?: Xen and KVM, like other virtualization tools, can be used as part of a comprehensive datacenter architecture. One of the most important value propositions offered by both of these tools is low initial cost (read "free"). Depending upon the implementation (Citrix, Red Hat, SUSE, Virtual Iron, Oracle, Sun, Qumranet, etc.)...; Tags: Red Hat Inc., Xen, VMware Inc., Microsoft Corp., Tool, Comprehension, Productivity, Data Centers, Open Source, Storage, Hardware, Data Management, Dan Kusnetzky; Blog posts 2008-07-25