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CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root...

Tags: BMC Software Inc., Customer Satisfaction, CGI Group Inc., Telecommunications, It Management, It service Management

Case studies 2008-06-01

Tax and Revenue Solutions for Government Agencies

Taxpayers are increasing their demands for more functionality over the Internet, while new advancements have been made to improve the process of gathering, sharing, and using taxpayer information. Prudent, effective technology investments are essential to keep pace with this changing face of revenue management. However, to justify significant investments, a...

Tags: Revenue, Agency, Government, CGI Group Inc., Taxpayers, Operational Accounting, Taxes, Finance, Financial Planning

White papers 2005-07-01

Claims Administration Outsourcing

Processing insurance claims quickly and accurately is good business. It helps to moderate claim payouts and satisfy policyholders, as well as increase productivity and reduce cost. Outsourcing your claims administration can help you achieve all of these benefits while at the same time freeing you up to focus on your...

Tags: Administration, CGI Group Inc., CGI, Claims Administration, Outsourcing, Scripting Languages, Insurance, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Web Development, Corporate Insurance

White papers 2005-04-01

Software Assets Management - Modeling Issues and Proposed Models

Too often, software intensive organizations can only track the initial assignment of software to a resource but not necessarily thereafter. In such organizations, Software Asset Management SAM is often a reactive process. To improve management of assets, the IT industry can learn from other disciplines, in particular from public works...

Tags: Asset, Asset Management, Business Operations, CGI Group Inc., Management, Modeling, Operational Planning, Software, Tools & Techniques

White papers 2005-01-12

AMS Advantage Financial Management

While some enterprise resource planning ERP software providers assert that public sector organizations should reengineer their financial practices to follow commercial standards, CGI-AMS knows that government accounting has its own set of requirements. Drawing upon more than 30 years of experience in the delivery of public sector software and consulting...

Tags: Public Sector, Financial, Financial Management, ERP, CGI Group Inc., Enterprise Resource Planning (ERP), Enterprise Software, Software

White papers 2004-10-07

AMS Advantage Procurement

The public sector procurement process is multifaceted and complex. At the state and local levels, decentralized or disparate organizations, tight budgets, and local control concerns may further complicate a system where fairness and public scrutiny are also key factors. AMS Advantage Procurement was built with these complexities in mind. Designed...

Tags: Public Sector, CGI Group Inc., Procurement, Purchasing & Procurement, Business Operations

White papers 2004-10-07

Additional Resources

Rejuvenating Technical Support With Self-Service and IP Contact Centers

CGI Group, Inc., one of the largest independent Information Technology IT services firms in the world. The company wanted to set up two new help desk centers that would reuse existing hardware and applications, reduce cost and complexity, provide resilience through geographic redundancy and give contact center workers the freedom...

Tags: Nortel Networks Corp., Contact Center, IP, Call Centers, Customer Relationship Management (CRM), Help Desk, LANs, Network Technology, Networking, Wireless, It Operations, Enterprise Software, Software

Case studies 2007-04-12

Hot trends in state and local contracting

Top IT projects among state and local governments in the coming year, according to WashingtonTechnology:Medicaid: There is a "backlog of states that need new Medicaid systems or are hiring a company to run their systems. But Rishi Sood, Gartner research vice president, said the need...

Tags: Medicaid, human service, local government

Blog posts 2006-03-27

H-1B visas going fast

H-1B visas going fastHeil Bush![The H-1B visa program could be affected or even rendered obsolete by President George W. Bush's proposal for a new temporary worker program. A Bush administration official has indicated that the new program would apply to skilled workers.]I can picture 3 million indians willing to work...

Tags: Dubya, H-1B, Visa Inc., worker, H-1B visa

Discussion threads 2004-01-26