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	<title><![CDATA[centre Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/centre.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to centre]]></description>
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		<title><![CDATA[Use the OCS Resource Kit to Trouble Shoot Your OCS Installation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=969639]]></link>
		<description><![CDATA[The attendee of this webcast will learn how to extend the native OCS tracing engine to return plain English results readable by human beings. The example used centres around troubleshooting OCS client's login issues on an OCS standard server. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 24 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Franchiser Uses Web Collaboration Solution, Increases Sales Order Value by 55 Per Cent]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=397243]]></link>
		<description><![CDATA[Design and print-on-demand service provider Prontaprint wanted to enhance service quality and standardise new brand positioning across its 175 franchised centres. It built a Web solution based on Microsoft technologies to improve collaboration between the centres as well as with customers. As a result, it receives more than 350 Web...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[ZDNet UK's list of top 10 IT failures]]></title>
		<link><![CDATA[http://blogs.zdnet.com/projectfailures/?p=502]]></link>
		<description><![CDATA[As you might imagine, I'm a sucker for failure trivia. ZDnet UK has compiled a list of the top ten IT disasters of all time.    Although I question the inclusion of some items on the list, it's worth a peek:  1. Faulty Soviet early warning system...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 27 Nov 2007 07:39:44 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/airbus+a380.html"><![CDATA[Airbus A380]]></category>
		<category domain="http://updates.zdnet.com/tags/airbus+s.a.s..html"><![CDATA[Airbus S.A.S.]]></category>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/electronic+data+systems+corp..html"><![CDATA[Electronic Data Systems Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/laptop+computer.html"><![CDATA[Laptop Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
		<category domain="http://updates.zdnet.com/tags/russians.html"><![CDATA[Russians]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EDS</category>
		<category domain="tickers">DELL,EDS</category>
	</item>
	<item>
		<title><![CDATA[Is the Traditional Contact Centre Model Workable in Today's Fast-Moving Globalised Business?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=349597]]></link>
		<description><![CDATA[The world is changing rapidly for traditional contact centres. A new operating model is emerging to help directors and CEOs manage growing complexity and changing pressures on customer communications. Understanding the changing environment for communications is the first step to being ready to implement next generation contact centres. This paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[So about those student information systems...]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12355-0.html?forumID=1&threadID=21261&messageID=406108&start=0]]></link>
		<description><![CDATA[So about those student information systems...Not much help, just agreement with the problemWe piloted software called Powerschool, it worked decent, we got in cheaply as Beta testers, and off we were, with a nifty app that did grades, student reports, class reports, district level reports, and would do attendance as...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 22 May 2006 16:55:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/student+information+system.html"><![CDATA[student information system]]></category>
		<category domain="http://updates.zdnet.com/tags/attendance.html"><![CDATA[attendance]]></category>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
	</item>
	<item>
		<title><![CDATA[Poison Centre Gains Real-Time Web Publishing, Better Database Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=288987]]></link>
		<description><![CDATA[The New Zealand National Poisons Centre provides life-saving information about poisons and their treatment through a telephone call centre and Internet database. Open around the clock, the centre receives inquiries from health professionals, the general public, and poison centres in other countries. Lately, the database hosting provider did not provide...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/database+management.html"><![CDATA[Database Management]]></category>
		<category domain="http://updates.zdnet.com/tags/web-publishing.html"><![CDATA[Web-publishing]]></category>
		<category domain="http://updates.zdnet.com/tags/new+zealand+national+poisons+centre.html"><![CDATA[New Zealand National Poisons Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
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