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Use the OCS Resource Kit to Trouble Shoot Your OCS Installation

The attendee of this webcast will learn how to extend the native OCS tracing engine to return plain English results readable by human beings. The example used centres around troubleshooting OCS client's login issues on an OCS standard server.

Tags: Centre, Microsoft Corp.

Webcasts 2008-10-24

Franchiser Uses Web Collaboration Solution, Increases Sales Order Value by 55 Per Cent

Design and print-on-demand service provider Prontaprint wanted to enhance service quality and standardise new brand positioning across its 175 franchised centres. It built a Web solution based on Microsoft technologies to improve collaboration between the centres as well as with customers. As a result, it receives more than 350 Web...

Tags: Web, Web-based Collaboration, Centre, Microsoft Corp., Sales Strategy, Channel Management, Branding, Collaboration, Sales Force Management, Sales, Marketing

Case studies 2008-09-01

ZDNet UK's list of top 10 IT failures

As you might imagine, I'm a sucker for failure trivia. ZDnet UK has compiled a list of the top ten IT disasters of all time. Although I question the inclusion of some items on the list, it's worth a peek: 1. Faulty Soviet early warning system...

Tags: Airbus A380, Airbus S.A.S., Centre, Dell Computer Corp., Electronic Data Systems Corp., Information Technology, Laptop Computer, Management, Michael Krigsman, Russians, Software, Tools & Techniques

Blog posts 2007-11-27

Is the Traditional Contact Centre Model Workable in Today's Fast-Moving Globalised Business?

The world is changing rapidly for traditional contact centres. A new operating model is emerging to help directors and CEOs manage growing complexity and changing pressures on customer communications. Understanding the changing environment for communications is the first step to being ready to implement next generation contact centres. This paper...

Tags: Oracle Corp., Centre

White papers 2007-10-01

So about those student information systems...

So about those student information systems...Not much help, just agreement with the problemWe piloted software called Powerschool, it worked decent, we got in cheaply as Beta testers, and off we were, with a nifty app that did grades, student reports, class reports, district level reports, and would do attendance as...

Tags: student information system, attendance, Centre

Discussion threads 2006-05-22

Poison Centre Gains Real-Time Web Publishing, Better Database Management

The New Zealand National Poisons Centre provides life-saving information about poisons and their treatment through a telephone call centre and Internet database. Open around the clock, the centre receives inquiries from health professionals, the general public, and poison centres in other countries. Lately, the database hosting provider did not provide...

Tags: Centre, Database Management, Web-publishing, New Zealand National Poisons Centre, Storage, Databases, Hardware, Enterprise Software, Software, Data Management

Case studies

Additional Resources

Contact Centres: Optimum service at optimum cost

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Cost, ntl:Telewest Business, Telephony, Strategy, Telecom & Utilities, Telecommunications, Networking, Management

White papers 2009-11-16

Victoria City Guide for iPhone 1.0 (Mobile)

Victoria City Guide for iPhone facilitates you by providing massive information regarding a particular city that will provide you ease and comfort while finding particular place in it. It also identifies details of top hotels and accommodations along with resorts, so that you can enjoy the services in the broader...

Tags: Apple iPhone, City, Mobile, FeelSocial, Americans With Disabilities Act (ADA), Smart Phones, Human Resources, Gender And Diversity, Consumer Electronics, Personal Technology

Software downloads 2009-11-14

Pinball Deluxe 1.0 (Windows)

Pinball Deluxe is an interesting arcade game for free. Enjoy the thrills and spills of a classic pinball game in our action packed remake. Take control of the flippers and try and keep the ball in play for as long as possible. Use the bouncers and bumpers to bounce your...

Tags: NowStat, Pinball Deluxe, Games, Microsoft Windows, Personal Technology, Operating Systems, Software

Software downloads 2009-11-11

Outsourcing the data centre to a carrier neutral data centre operator in Europe

Should you outsource your data centre? You should if your organization has mission critical IT services, latency dependent Web services, business critical applications, or Internet centric services that need to be constantly available. Hear industry experts as they take a look at how some of today's most successful organizations are...

Tags: Carrier, Data Management, Storage, Outsourcing, Databases, Hardware, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software

Webcasts 2009-10-28

Xerox prints computer smarts on fabric, plastic

In conjunction with a conference in Europe this week, Xerox has announced a new ink technology for printing electronic circuitry on everything from clothes to roll-up computer displays. In conjunction with a conference in Europe this week, Xerox has announced a new ink technology for printing electronic circuitry on...

Tags: Xerox Corp., Circuitry, Computer, printing, Xerox, Stephen Shankland CNET News

News items 2009-10-27

Australian Oxford Dictionary for iPhone 2.1.2 (Mobile)

Australian Oxford Dictionary for iPhone is a major revision of the most authoritative Australian Dictionary for all Australians. This flagship dictionary draws on the databases of Australian English at the Australian National Dictionary Centre. It contains over 110,000 headwords -over 200,000 index entries, more than 10,000 encyclopedic entries with special...

Tags: Apple iPhone, Mobile, Entry, Enfour, Smart Phones, Consumer Electronics, Personal Technology

Software downloads 2009-10-20

Leawo Free DVD to PSP Converter 2.0.1 (Windows)

Leawo Free DVD to PSP Converter is designed to convert DVD to PSP and PS3 compatible MP4 video file. It also can rip and convert DVD to MP3, M4A, and WAV audio file. With the high speed and quality, this free DVD to PSP converter makes you freely enjoy the...

Tags: Microsoft Windows, Sony PlayStation Portable, Leawo Software, DVD, Consumer Electronics, Personal Technology, Home Entertainment

Software downloads 2009-10-20

Microsoft says 'steady progress' continues in Sidekick data recovery

Yet another black_eyeFalling from within, with too many eggs in thesame basket this sets you up for failure.Linux distro devices and appliances are the future,with Windows the flaw is IE that is welded inplace with explorer.exe the Achilles heal ofMS.;) Well,...did you realise that Danger is not even running a...

Tags: Microsoft Windows, Microsoft Corp., Microsoft Stack, supposition, data recovery

Discussion threads 2009-10-19

Is Full-Color the New Standard for Office Documents?

N.America's uncompetitive businesses *have too much overhead*gee, it used to be that some paper, a blackboard, chalk, a few pencils, erasers & a long-lived typewriter ribbon could get one through the year's office expenses.gee, [i]I wonder why we're going under[/i] when China's offices probably don't spend massive budgets on...

Tags: payroll solutions, N.America, violence

Discussion threads 2009-10-15

"Most, if not all" Sidekick data recovered

Well this is going to be interesting...So they had a catastrophic screw up and it looks like they worked their tales off to get it fixed.So that got a big black eye but at the same time it looks like they got it fixed. Whoever fixed this just got...

Tags: Backups, backup

Discussion threads 2009-10-15

Sidekick outage says more about the future of 'Pink' than Microsoft's cloud

This isn't about any service.This is about Microsoft in general. It brings up the question of whether they can manage a server environment. It doesn't matter what that environment is. Preservation of data is always job one. And this is the job where the failure occurred. So Pink, Azure, cloud,...

Tags: Recruitment & Selection, Mary-Jo, Microsoft Corp., Azure, job, Pink, IT administration

Discussion threads 2009-10-13

A brain-computer interface that communicates thoughts between people

New research from the University of Southampton has demonstrated that it is possible for communication from person to person through the power of thought alone. Looking to take brain-computer interfaces BCI to the next level, Dr. Christopher James from the University’s Institute of Sound and Vibration Research,...

Tags: Light-emitting Diode, Person, Engineering, Internet, B2B, Telecom & Utilities, E-business/E-Commerce, Chris Jablonski

Blog posts 2009-10-06

Intel to Ireland: Vote Yes to Europe or else?

Irish politics is a sport not for the faint hearted. As Conor Cruise O'Brien once said: Irishness is not primarily a question of birth or blood or language; it is the condition of being involved in the Irish situation, and usually of being...

Tags: Ireland, Intel Corp., Corporate Social Responsibility, Business Ethics, Corporate Law, Investment, Leadership, Recruitment & Selection, Management, Business Operations, Finance, Human Resources, Workforce Management, James Farrar

Blog posts 2009-10-02

Microsoft Works 9.0 (Windows)

Microsoft Works 8 is the home productivity software that helps make everyday tasks easier to accomplish by giving you the essential productivity tools you need, including a word processor, spreadsheet, database, calendar, E-mail/Internet tools and more. Microsoft Works 8 gives you the tools you need to transform your home computer...

Tags: Microsoft Windows, Microsoft Corp., Microsoft Works, Tool, Microsoft Works 8, Office Suites, Productivity, Software

Software downloads 2009-09-24