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ZDNet UK's list of top 10 IT failures

As you might imagine, I'm a sucker for failure trivia. ZDnet UK has compiled a list of the top ten IT disasters of all time. Although I question the inclusion of some items on the list, it's worth a peek: 1. Faulty Soviet early warning system...

Tags: Software, Dell Computer Corp., Information Technology, Centre, Airbus, Electronic Data Systems Corp., Laptop Computer, Russians, Airbus A380, Tools & Techniques, Management, Michael Krigsman

Blog posts 2007-11-27

Is the Traditional Contact Centre Model Workable in Today's Fast-Moving Globalised Business?

The world is changing rapidly for traditional contact centres. A new operating model is emerging to help directors and CEOs manage growing complexity and changing pressures on customer communications. Understanding the changing environment for communications is the first step to being ready to implement next generation contact centres. This paper...

Tags: Oracle Corp., Centre

White papers 2007-10-01

So about those student information systems...

So about those student information systems...Not much help, just agreement with the problemWe piloted software called Powerschool, it worked decent, we got in cheaply as Beta testers, and off we were, with a nifty app that did grades, student reports, class reports, district level reports, and would do attendance as...

Tags: student information system, attendance, Centre

Discussion threads 2006-05-22

Knowledge Management for Call Centres

By any measure, call centres are a growing business, with many large organisations looking to them as the primary way of interacting with their customers.Call centres provide many business advantages, including: improved efficiency, increased hours of operation, reduced costs and greater flexibility.Perhaps the greatest challenge of running a call centre,...

Tags: Knowledge, Centre, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management

White papers 2002-02-01

Centrelink's Winning Plan

For massive Commonwealth agency Centrelink, Business Continuity Planning BCP efforts came good in the days after October 6, 2002, when fire savaged a row of shops in Warrnambool, Victoria that contained, amongst other things, the local offices of Centrelink and the Department of Human Services. As is typical with a...

Tags: Centre, International Data Group, Centrelink, Mainframes, Product Marketing, Business Security, Customer Relationship Management (CRM), Benefits, Servers, Hardware, Marketing, Business Operations, Enterprise Software, Software, Human Resources

Case studies

Poison Centre Gains Real-Time Web Publishing, Better Database Management

The New Zealand National Poisons Centre provides life-saving information about poisons and their treatment through a telephone call centre and Internet database. Open around the clock, the centre receives inquiries from health professionals, the general public, and poison centres in other countries. Lately, the database hosting provider did not provide...

Tags: Centre, Database Management, Web-publishing, New Zealand National Poisons Centre, Storage, Databases, Hardware, Enterprise Software, Software, Data Management

Case studies

The Executive Centre Deploys Cisco Unified Communications System to Provide Differentiating, Valued-Added and Consistent Services to Customers

Established in 1994 as a half-floor operation in Bank of America Tower in Hong Kong's Central District, The Executive Centre has grown into Asia-Pacific's leading premium serviced office provider with 19 centres across 10 cities - all focused on addressing global business's demand for maximum office space flexibility, cost effectiveness...

Tags: Centre, Cisco Unified Communications System, Cisco Systems Inc., Executive Centre

Case studies

Additional Resources

How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability

The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...

Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev

Blog posts 2008-07-25

253 mln Chinese Internet users, 214 mln of them use broadband

There were 253 mln Chinese Internet users in June 2008, China Internet Network Information Centre reported. Internet penetration in China is still at 19.1%. 214 mln, or 84.7% of all users, are connecting via broadband. by AM

Tags: Broadband, Broadband Internet, Network Technology, Internet, Telecommunications, Networking, AM

Blog posts 2008-07-24

Cyclone Centre (exe)

Cyclone Centre is a Windows rich desktop application which allows users to track hurricanes in Atlantic/East and Central Pacific, view historical hurricanes in the area, view temperature and other weather data worldwide, map and animate weather events. Application is intended for weather enthusiasts and professionals users with simple to use...

Tags: Hurricane, Cyclone Centre, Desktops, Microsoft Windows, Hardware, Operating Systems, Software

Software downloads 2008-07-21

TSUK 1-Click MAC Backup (zip)

Backup all your precious documents, photos, and music to our online data centre. Never lose your data again. Safe in the knowledge your important data is security protected. After initial upload only changes will then be uploaded. This version is the first release on CNET Download.com.

Tags: Technology Support UK, Backups, Strategy, Management

Software downloads 2008-07-17

Orangutan Screensaver (exe)

Orangutan Screensaver from UK based award winning photographer, Jason Friend. The stars of this screensaver are the residents of the Sepilok Orangutan Rehabilitation Centre located in Malaysia Borneo. This screensaver features ten images of the Orangutans currently resident in the centre. Version 1 includes unspecified updates.

Tags: Screensaver, Jason Friend Photography

Software downloads 2008-07-17

Sun's ZFS/Flash initiative

Sun's ZFS/Flash initiativeFlash sizes?What size flash are we talking about here? There is no way we are flash freezing a 200G database in any flash implementation that I know of.Leading to what?Will this work - as soon and as well -for ZFS on Linux? (and Mac?)If so cue AntonHow...

Tags: ZFS/Flash initiative, ZFS/Flash, Sun Microsystems Inc.

Discussion threads 2008-07-15

Houston we have a problem

Regular readers don't need me to repeat the oft held view that enterprise wide application implementation is often slow, cumbersome and expensive. But are we really getting anything out of it at the end of the day other than some marginal cost efficiency? Rather than throw brickbats at any particular...

Tags: Customer Service, Houston, Sam Lawrence, CIOs/CTOs, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Dennis Howlett

Blog posts 2008-07-10

Why you'll have a long wait for Microsoft's next OS

Why you'll have a long wait for Microsoft's next OSPerhapsbecause I said best bitsThe next OS from Microsoftshould employ the best bits of what is available, whether they are Microsoft ideas or not - most of the best ones have not been. For example, it should at the very least...

Tags: Operating systems, operating system, Microsoft Corp.

Discussion threads 2008-07-07

TSUK 1-Click Backup (exe)

Backup all your precious documents, photos, and music to our online data centre. Never lose your data again. Safe in the knowledge your important data is security protected. This version is the first release on CNET Download.com.

Tags: Data, Technology Support UK, Backups, Strategy, Management

Software downloads 2008-07-07

Working online from home in your pyjamas

A good proportion of a working day in the average office, is indeed working outside of the office. It seems nowadays though, the opportunity has arisen to let those who can't get a job - students for example - to utilise their skills for the online market. Working from home...

Tags: Poster, Task, Web Browsers, Recruitment & Selection, Internet, Human Resources, Workforce Management, Zack Whittaker

Blog posts 2008-07-01

LifeIn3d Screensaver (exe)

A 3D wireframe cube of colour-shifting spheres slowly rotates on two axes in the centre of the screen, simulating a 3D version of the Life algorithm. Spheres appear or disappear, depending on how many of their neighbouring spheres are present, until the initial random pattern stabilises. After a few moments,...

Tags: 3D, Pattern, Teagster Programming

Software downloads 2008-06-23

The day after Download Day

The day after Download DayGot mine from Synapticso there must be uncounted ones out there.updates countedwere automatic updates from beta users counted as d/l ?Firefox 3.0 will help Firefox cross the 25% barrierThis was an unprecedented event in the history of software application.No software application has attained or achieved this...

Tags: Web browsers, E-mail, Web browser, Mozilla Firefox, Download Day, Microsoft Internet Explorer 7, security, Mozilla Thunderbird, Mozilla Corp.

Discussion threads 2008-06-18

Mac and PC are at it again

Mac and PC are at it againBuy Macs and...Use VMWare Fusion to run Windows XP not Vista.Set up VMWare in coherence mode so the few Windows apps appear in the Mac OS X environment.Put 4 GB in EVERY computer. Don't even think of less than 4.Ask every user who they...

Tags: Desktops, PC, Apple Macintosh, X.x

Discussion threads 2008-06-17