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- End of an era: Dell may dump its factories
- End of an era: Dell may dump its factoriesRubbed up the wrong way?"The rub: It’s unclear whether contract equipment manufacturers would want to buy Dell’s manufacturing hubs. Do contract manufacturers really want to take on Dell’s capacity?"Don't CEM's want to take on everyone's capacity ... I mean isn't their model...
- Tags: Manufacturing, Notebooks, Dell Computer Corp., End-Of-An-Era
- Discussion threads 2008-09-05
- Live Webcast: Effective Customer Experience Management
- Companies of all sizes are increasingly more concerned about the overall effectiveness of their online business. Much can be learned from the traditional Web analytics, which are certainly very important, but is it enough to simply measure traffic? What people click, where they linger and how they ultimately...
- Tags: Webcast, Customer Experience, Effective Customer Experience Management
- Webcasts 2008-07-17
- Defining CEM
- The author's definition of Customer Experience Management flows from his experience with Customer Relationship Management. Since his company's founding, Quaero has defined CRM as the systematic use of information to attract and keep customers through on-going dialogue for long-lasting, mutually beneficial relationships. They always saw CRM as a business strategy,...
- Tags: Author, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-06-01
- Customer Experience Management (CEM) Technology: What, Why, and How Does It Work
- A new class of technology has arrived. Customer Experience Management CEM Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer experience - the most critical information in any company. This paper provides...
- Tags: Customer, Organization, CRM, Customer Experience Management Technology, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-02-01
- Does Your CRM System Know What Customers Are Thinking?: "Here's How It Can..."
- CRM is a good start. However, today's CEOs are waking up to the sober reality: CRM has not enabled major leaps forward in customer focus. That's where Customer Experience Management CEM comes in. Each and every one of a person's customers has valuable information to share and CEM captures that...
- Tags: CRM System, CRM, Customer Experience Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Why Your Customer's Experience Holds the Key to Your Company's Future: How to Tap Into and Manage This Most Valuable Resource
- While most organizations focus on the 4 Ps of marketing, a focus on the customer will drive differentiation and profitability in the future. To graduate to the next level of success, companies must engage in Customer Experience Management CEM to identify areas of opportunity for improving the customer experience. CEM...
- Tags: Customer, SAS Institute
- Webcasts
- Streamlining Backup With Symantec Reduces Backup Window 50 Percent and Delivers Fast Payback
- Faced with the cost and complexity of backing up a multiplatform legacy infrastructure, Companhia de Electricidade de Macau-CEM turned to Veritas NetBackup software to streamline and simplify the backup process. The Symantec solution enables a disk-to-disk-to-tape approach that has reduced the company's backup window by 50 percent, enabled a 20...
- Tags: Symantec Corp., Backups, Security
- Case studies
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