<![CDATA[cdc software Resources | ZDNet]]> en-us <![CDATA[Profiting From Priceless Customer Complaints]]> Tue, 17 Feb 2009 00:00:00 -0800 <![CDATA[Masters the Four "R"s of Effective Complaint Management]]> Tue, 03 Feb 2009 00:00:00 -0800 <![CDATA[CDC Respond Software Backs Office of Managed Care]]> Wed, 28 Jan 2009 00:00:00 -0800 <![CDATA[Pivotal Case Study: Telstra eMerge]]> Thu, 01 Jan 2009 00:00:00 -0800 <![CDATA[3 Reasons Why You Shouldn't Skip Vista and Place Your Bets on Windows 7]]> Tue, 09 Dec 2008 00:00:00 -0800 <![CDATA[Tired of the Same Old Song? Crank Up the ROI of Your Help Desk]]> Sat, 01 Nov 2008 00:00:00 -0700 <![CDATA[Webcast: The Four Pillars of Manufacturing Effectiveness]]> Wed, 15 Oct 2008 00:00:00 -0700 <![CDATA[Webcast: Competing in an International Markeplace]]> Wed, 15 Oct 2008 00:00:00 -0700 <![CDATA[How to Profit in a Downturn: 4 Customer-Centric Strategies for Growth]]> Fri, 25 Jul 2008 00:00:00 -0700 <![CDATA[Webcast: Leveraging Your Investment in SharePoint]]> Wed, 21 May 2008 00:00:00 -0700 <![CDATA[40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution]]> Thu, 10 Apr 2008 00:00:00 -0700 <![CDATA[CDC Software Case Study: Barclays]]> Tue, 12 Feb 2008 00:00:00 -0800 BCS BCS <![CDATA[CDC Respond Boosts Customer Service Levels at British Airways Holidays]]> Tue, 12 Feb 2008 00:00:00 -0800 BAB BAB <![CDATA[Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management]]> Tue, 12 Feb 2008 00:00:00 -0800 <![CDATA[Travelsphere Streamlines Customer Feedback Handling With CDC Respond]]> Tue, 12 Feb 2008 00:00:00 -0800 <![CDATA[A Profitable Approach to Managing Complaints]]> Tue, 12 Feb 2008 00:00:00 -0800 <![CDATA[Bradford & Bingley Drives Continuous Improvement With CDC Respond]]> Wed, 30 Jan 2008 00:00:00 -0800 <![CDATA[AXA Drives Business Improvement Through CDC Respond, Increasing Customer Satisfaction by 2%]]> Fri, 06 Jul 2007 00:00:00 -0700 <![CDATA[Camden Council Maintains Its Status as a 'Model' Complaints Handling Authority Through CDC Respond Software for Complaint and Feedback Management]]> Fri, 06 Jul 2007 00:00:00 -0700 <![CDATA[Combined Insurance Embeds Treating Customers Fairly Principles Via CDC Respond Solution]]> Fri, 06 Jul 2007 00:00:00 -0700