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- Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
- As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center SOMC, began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity,...
- Case studies 2009-01-30
- CDC Respond Software Backs Office of Managed Care
- The Office of Managed Care Ombudsman OMCO helps Connecticut consumers who have health insurance provided by a Managed Care Organization MCO. The office was created to promote and protect the interests of covered persons under MCO health plans in Connecticut. A major responsibility of the office involves educating consumers about...
- Case studies 2009-01-28
Additional Resources
- Hey, deniers, is hotter oceans not part of global warming? Just another hoax?
- hmm...I'd like to see Christian come and spread his 'czarist' nonsense on this page >.>Thanks for pointing out the 1998 flaw by the way =)Another non-researched postYou make claims based solely upon a news report without actually researching the data.Try this and learn something:www.drroyspencer.com/2009/08 and read the article titled "Spurious...
- Discussion threads 2009-09-20
- Swine Flu: Where to find virus, track outbreak, learn symptoms, more
- The Swine Flu, officially the Swine influenza A (H1N1) virus, is spreading rapidly around the world. Here's a guide to what's going on, what you can do and where to stay updated on the situation. The Situation The contagious virus...
- Blog posts 2009-04-27
- Masters the Four "R"s of Effective Complaint Management
- Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector General OIG needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the...
- Case studies 2009-02-03
- Toxic Mac Pro's emitting benzene?
- Toxic Mac Pro's emitting benzene?So what is the source of the issue?It's one thing to make such a spectacular claim it's another to provide some real evidence. Why would they be emitting a toxic smell? Might this be the case with other computers too?No wonder MBP fans love...
- Discussion threads 2008-09-30
- Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
- Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of customer complaints and feedback and the company created innovative ways to capture and record these. Egg recognized that...
- Case studies 2008-02-12
- CDC Respond Boosts Customer Service Levels at British Airways Holidays
- British Airways Holidays BAH is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways customers. BAH's existing system could not support feedback capture and handling on this scale. After evaluating a number of options, BAH...
- Case studies 2008-02-12
- Travelsphere Streamlines Customer Feedback Handling With CDC Respond
- Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the largest provider of escorted tours in the UK, Travelsphere takes in the region of 200,000 people away each year. Travelsphere invested...
- Case studies 2008-02-12
- CDC Software Case Study: Barclays
- Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback from customers. Its previous system was fragmented, with 33 largely independent systems supporting it across the company. Due to...
- Case studies 2008-02-12
- Bradford & Bingley Drives Continuous Improvement With CDC Respond
- Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford & Bingley wanted to develop improved transparency and gain insights into the customer experience by standardizing on 'Best practice' complaints and feedback management...
- Case studies 2008-01-30
- Camden Council Maintains Its Status as a 'Model' Complaints Handling Authority Through CDC Respond Software for Complaint and Feedback Management
- Camden Council provides local government for one of the largest London boroughs, representing a populace of immense contrast and cultural diversity. To tackle the complaints and feedback that the council receives from their customers, they wanted to implement a corporate complaints system that provided a better service and experience to...
- Case studies 2007-07-06
- AXA Drives Business Improvement Through CDC Respond, Increasing Customer Satisfaction by 2%
- In financial markets, AXA is a global leader in financial protection with 51.5 million clients worldwide and over 110,000 employees. AXA needed a system that was reliable, provided direct access to the case management of complaints and offered the ability to produce well-structured reports. CDC Respond CenterPoint was installed and...
- Case studies 2007-07-06
- Hounslow Turns to CDC Respond to Improve Customer Service Through Complaint and Feedback Management Software
- Hounslow Council's vision for local government is as a community leader, not simply a provider of services. It aims to bring its 212,000 residents closer to the local democratic process, and to understand their priorities and meet their diverse needs. Hounslow recognised the need to automate and integrate the 'back...
- Case studies 2007-07-06
- Combined Insurance Embeds Treating Customers Fairly Principles Via CDC Respond Solution
- Combined Insurance, the UK's second largest provider of individual accident insurance, has been leading the way in embedding a 'Treating Customers Fairly' culture into its organization. Combined has taken the view that to fully understand the needs of the customer at each point of the product lifecycle and to integrate...
- Case studies 2007-07-06
- East Ayrshire Listens, Acts and Delivers Improvements
- With 32 elected members and approximately 6,000 employees serving more than 120,000 residents, East Ayrshire Council has a reputation for providing services effectively and at a consistently high level. They needed a system that would provide them with an accurate way of recording complaints. The Housing Service in East Ayrshire...
- Case studies 2007-07-06
- HHS command center in place to deal with Katrina's health crises
- Officials at the Dept. of Health and Human Services are using the high-tech Secretary's Command Center in Washington, as well as a mobile command center based in Baton Rouge to respond to the health crises stemming from Hurricane Katrina, says an article in Information Week. ...
- Blog posts 2005-09-07
- Beyond Batch: The Case for On-Demand Data Access - How Informatica PowerExchange Leverages Changed Data Capture (CDC) to Power the On-Demand Enterprise
- There was a time when complex and inflexible computer systems dictated data refreshing processes, and organizations simply had to accommodate whatever schedule was technically possible. That's not acceptable in today's business environment - and it's forcing IT to respond aggressively to the challenge. Business units are demanding an unprecedented degree...
- White papers 2004-11-10
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