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- Why tech support by chat stinks
- I just had a particularly painful tech support chat with Dell. I was following up on a case that was closed due to missing parts (some were delivered, others delayed, and by the time the final parts were in and I had time to deal with field support, the...
- Tags: Dell Computer Corp., Agent, Minute, Case Number, Real Estate, Telecom & Utilities, Business Operations, Christopher Dawson
- Blog posts 2008-01-02
Additional Resources
- Microsoft buys DATAllegro
- Microsoft on Thursday said that it will acquire DATAllegro, which makes data warehouse appliances. The purchase is expected to "extend the capabilities of Microsoft's mission critical platform," according to a statement. DATAllegro will ride shotgun with other software to manage data and give the software giant one...
- Tags: Data Warehouse, Server, Microsoft Corp., DATAllegro, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware, Larry Dignan
- Blog posts 2008-07-24
- Speculation over possible Skype backdoor
- There's growing speculation coming out of Europe that there's a backdoor in Skype that allows remote eavesdropping of telephone conversations. A report in the reputable Heise Online says the issue was discussed at a meeting with ISPs last month where high-ranking officials at the Austrian interior...
- Tags: Skype Technologies S.A., Telecom & Utilities, Internet Service Providers (ISPs), Internet, Ryan Naraine
- Blog posts 2008-07-24
- The little wind turbines that could
- I have to admit, I'm more used to reading about U.S. tech firms expanding abroad rather than the reverse. But in the case of certain green tech innovations, I suppose it makes sense to flip this idea on its head. Just heard about the example of Proven...
- Tags: Turbine, Telecom & Utilities, Heather Clancy
- Blog posts 2008-07-24
- Intel launches new chip for consumer electronics
- In its latest bid to expand beyond PCs and servers into industrial and consumer electronics applications, Intel has announced a new family of embedded processors. These chips are not based on the Atom processor already used in netbooks and Mobile Internet Devices MIDs--those versions won't arrive until...
- Tags: Consumer Electronics, Electronics, Intel Corp., Chip, Atom, SoCs, Semiconductors, Network Technology, Processors, Hardware, Networking, Components, John Morris
- Blog posts 2008-07-24
- Apple's coming notebook transition
- Apple is readying a major product transition. We know because they told us so. In the quarterly financial crime call chief financial Officer Peter Oppenheimer referred several times to a "...future product transition which I can't discuss today". That was interesting for two reasons. First, the...
- Tags: Notebook, Apple Macintosh, Apple Inc., Product Transition, Portable Growth, Desktops, Hardware, Robin Harris
- Blog posts 2008-07-24
- Forrester: Vista is 'New Coke' in the enterprise; Firefox, Apple gain a little
- Vista adoption in the enterprise is mired in the single digits, but is an option for companies that have Windows releases before XP. Nineteen percent of enterprise users use Firefox. And the Mac OS is making some headway in the enterprise, but Apple lacks a coherent strategy to pitch business...
- Tags: Mozilla Firefox, Microsoft Windows XP, Microsoft Windows Vista, Apple Inc., Enterprise, Forrester Research Inc., Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software, Larry Dignan
- Blog posts 2008-07-24
- Students: the broadband troubleshooter
- Student? Moved out of halls? Ready to move into your new student digs? Heads up. Following on from my series of harrowing entries regarding my broadband trouble, it's about time I sat you down and explained a few things about ISP's, phone lines, telecoms...
- Tags: Tenant, Phone, Broadband, Phone Line, Internet Service Provider, Tag, Internet Service Providers (ISPs), Telecom & Utilities, Telecommunications, Internet, Zack Whittaker
- Blog posts 2008-07-24
- Qualcomm patent ruled invalid in German Nokia case
- The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell phone maker Nokia was invalid. HELSINKI--The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Qualcomm, Nokia deal ends long legal battle
- Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. NEW YORK--Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. ...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Ballmer does Windows; Johnson joins Juniper
- Update: Microsoft had its annual management shakeup--these things tend to happen at the end of the fiscal year--and Kevin Johnson is leaving as head of the company's platform and services division. As a result, Johnson's unit is split into two--Windows and online services--and CEO Steve Ballmer becomes the primary advocate...
- Tags: Juniper Networks Inc., Steve Ballmer, Microsoft Windows, Operating Systems, Software, Larry Dignan
- Blog posts 2008-07-24
- COPA suffers another blow
- InformationWeek is reporting on the latest blow to the Child Online Protection Act, or COPA. COPA imposes heavy fines on libraries and schools among other institutions that fail to prevent children from "content harmful to minors." If you're asking just what constitutes "harmful to minors", so...
- Tags: Child Online Protection Act, Minor, Regulations, Government, Christopher Dawson
- Blog posts 2008-07-23
- Hands-on: App Store Ad Hoc distribution
- There's only one official way to get "legitimate" software for the iPhone 2.0 and iPod touch – via Apple's included App Store. The much-heralded service offers almost 1,000 free and paid application in numerous categories and has been well publicized over the last week. I recently had...
- Tags: Apple iPhone, Developer, Advertisement, Apple Inc., Identifier, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Jason D. O\'Grady
- Blog posts 2008-07-23
- Accenture gets deeper into the green IT services game
- Need some outside perspective on the green status of your IT infrastructure? Accenture, which is one of Forrester Research's darlings when it comes to green IT services, has created a set of services called the Accenture Green Technology Suite that handle anything from basic green "maturity" assessments and modeling tools...
- Tags: Game, Data Center, Accenture Ltd., Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-07-23
- Microsoft gives a new Xbox 360 experience
- Despite having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look. Despite ostensibly having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look....
- Tags: NetFlix Inc., Microsoft Xbox Live, Video, Microsoft Corp., Microsoft Xbox 360, Microsoft Xbox, LiveParty, Spotlight Channel, Xbox Experience, Games, Game Players, Corporate Communications, Personal Technology, Consumer Electronics, Marketing, Xbox 360, Microsoft, user-generated, video games, Xbox Live, Sarju Shah, Gamespot
- News items 2008-07-23
- Microsoft turns to users for new wave of Xbox games
- Taking a page from Facebook and YouTube, Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console. SEATTLE--Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types...
- Tags: Microsoft Xbox Live, Microsoft Corp., Microsoft Xbox, Games, Game Players, Personal Technology, Consumer Electronics, Reuters, Xbox 360, Microsoft, user-generated, video games, Xbox
- News items 2008-07-23
- Apple: Perception is Reality
- When a technology columnist known for his critical views on Apple makes statements to the effect that the company should consider defining and publicly communicating a succession strategy, many Apple fans might consider the subject too close to home and inappropriate. It will generate heated discussion...
- Tags: Steve Jobs, Apple Inc., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources, Jason Perlow
- Blog posts 2008-07-23
- McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position
- Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...
- Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev
- Blog posts 2008-07-23
- Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP
- I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...
- Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-07-23
- 75% of online banking sites found vulnerable to security design flaws
- In a paper entitled "Analyzing Web sites for user-visible security design flaws" to be published at the Symposium on Usable Privacy and Security meeting at Carnegie Mellon University July 25, Atul Prakash and two of his doctoral students examined 214 financial institutions in 2006, finding that over 75% of all...
- Tags: Bank, Online Banking, Flaw, Security, Financial Services, Dancho Danchev
- Blog posts 2008-07-23
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