carlson marketing group Resources

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NICE Systems Case Study: Carlson Marketing Group: The Carlson Marketing Group CMG understands that in today's increasingly complex marketplace, one thing is clear: Relationships always drive business results. To simplify business processes and boost customer satisfaction, CMG successfully transitioned from a single site to a global multisite environment using the IEX TotalView Workforce Management system. Before migrating...; Tags: Carlson Marketing Group, NICE Systems Ltd., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

An Introduction to Microsoft Dynamics CRM Online: View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in customer strategy and relationship marketing, and founding partner of The Peppers & Rogers Group, part of The Carlson Marketing Group. This Webcast also...; Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Webcasts 2008-04-01
Look for Q1, 2007 to be podcast heaven: Q1, 2007 -- Podcast Heaven! That was a rallying point that emerged from one of the panels I took part in at the first and surely not last Corporate Podcast Summit this week in Redwood City, Calif. The point is that corporate, or B2B, podcasting – where companies use podcasting...; Tags: podcast; Blog posts 2006-06-22

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