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10 ways to develop customer self-sufficiency: Helping your customers become more technically capable frees you up to spend more time giving them higher-value services -- which could ultimately benefit your career. Calvin Sun offers some advice for helping your customers become a bit more self-reliant.This download is also available as an entry in our 10 Things...; Tags: Customer, Calvin Sun, Professional Development, Blogging, Benefits, Career, Internet, Human Resources; Download resources 2008-05-14
10 ways to handle disagreements effectively: Disagreements at work come with the territory -- but they aren't necessarily a bad thing. Handled properly, disagreements often can lead to productive gains and unexpected solutions. Calvin Sun offers some tips to make sure disagreements stay under control.This download is also available as an entry in our 10 Things...; Tags: Territory, Calvin Sun, Blogging, Internet; Download resources 2008-04-14
10 ways to explain things more effectively: In the course of your work, you may sometimes need to explain technical concepts to your customers. Having them understand you is important not only for technical reasons, but also to ensure customer satisfaction. Communications coach Calvin Sun offers some tips to help make your explanations more understandable and useful....; Tags: Calvin Sun, Product Marketing, Blogging, Marketing, Internet; Download resources 2008-04-01
10+ things you should do when you resign: Although it might be tempting to deliver a few choice remarks or leave things in a mess when you quit a job, that bridge-burning is likely to come back to haunt you. It's far better to depart in a professional manner. Calvin Sun offers some suggestions for handling the resignation...; Tags: Resignation, Calvin Sun, Blogging, Recruitment & Selection, Internet, Human Resources, Workforce Management; Download resources 2008-03-17
10 career lessons from country music: When you think of developing skills and advancing your career, country music might not be the first resource that pops into your head. However, communications guru Calvin Sun has derived several key lessons from some of his favorite country lyrics. See how he's mapped critical aspects of career success to...; Tags: Music, Calvin Sun, Professional Development, Career; Download resources 2008-03-11

10 things you should know about creating an effective RFP: The clearer and more comprehensive your RFP is, the greater your chances of getting higher quality responses. Calvin Sun offers 10 tips that will help you put together an RFP that minimizes headaches and produces a successful outcome.This download is also available as an entry in our 10 Things blog.; Tags: RFP, Calvin Sun; Download resources 2008-02-25
10 things you should do if you make a big mistake: We may mess up sometimes in our work, and the mistake we make could be a major one. But even a big blunder can be rectified, with damage brought under control and the lessons learned prompting improved processes and safeguards. Calvin Sun offers a list of measures to take when...; Tags: Mistake, Calvin Sun, Blogging, Internet; Download resources 2007-11-16
10 ways to make meetings more effective: We've all had to sit through meetings that were unnecessary, poorly conducted, unproductive, and/or excessively long -- but it doesn't have to be that way. Calvin Sun offers a list of pointers to help ensure that meetings are more efficient and worthwhile.This download is also available as an entry in...; Tags: Blog, Entry, List, Calvin Sun, Blogging, Internet; Download resources 2007-11-06
10 ways to communicate more effectively with customers and co-workers: Communications plays a key role in your career success. When asked to name the top three skills they believe their subordinates need, 70 percent of the readers of CIO magazine cited communications as one of them. Calvin Sun offers a list of practical tips on how you can communicate...; Tags: Communication, Blog, Calvin Sun, Professional Development, Blogging, Career, Internet; Download resources 2007-08-08
10 e-mail habits that waste time and cause problems: Few communications tools give you as much exposure as e-mail. Unfortunately, mistakes in your e-mail will receive that same exposure. Calvin Sun cites 10 common e-mail habits and missteps that annoy him and maybe you as well and explains what you can do differently. This download is also available...; Tags: Calvin Sun, E-mail, Online Communications; Download resources 2007-06-29
Successful negotiating requires perspective and flexible thinking: When you run into opposition that threatens to derail a task or project, how do you work through it? Calvin Sun suggests that you can negotiate your way around obstacles and conflicting objectives by understanding who you're dealing with, looking clearly at what you need to achieve, and exploring creative...; Tags: Calvin Sun; Download resources 2007-05-03
Negative language leads to confusion and a poor image: When we express ourselves in a negative way, listeners may misconstrue our message. Even worse, they may come away with the impression that we're being obstructive rather than supportive and helpful. Calvin Sun offers some thoughts on achieving better clarity and a more positive impact with just a small shift...; Tags: Calvin Sun; Download resources 2007-03-21
Interrupting others can sink your communications: We've all experienced the annoyance of having someone cut us off in conversation--but the downside of such interruptions goes beyond the irritation factor. As communications expert Calvin Sun points out, this is poor listening in the extreme, and the consequences can range from a misguided response to missing critical information....; Tags: Calvin Sun; Download resources 2007-02-16

Additional Resources

Images: Mars is getting a new visitor: NASA's Phoenix Mars Lander is expected to search for life after it touches down near an icy region of the Red Planet on May 25.On the morning of May 25, Mars will receive a new alien contraption from Earth, the Phoenix Mars Lander. Its three month mission is to sample...; Tags: Surface, Earth, NASA, Phoenix Technologies, It', CNET News.com; Image galleries 2008-05-15
What open source teaches publishers: I have a more in-depth analysis of today's C|Net news on my personal blog. But there are important comments to make about open source and what it implies to publishers. (What does this classic Geico commercial have to do with anything? Patience, grasshopper.) The...; Tags: C|Net, Profit Statement, Open Source, Dana Blankenhorn; Blog posts 2008-05-15
Mobius Seattle 2008: SE, MWg, and HTC show off their devices: I was very pleased to be invited to the first Mobius event of 2008, that is actually being held here in the Seattle area. Thus, I had no travel to get to Mobius and that may have made the decision to invite me to this event...; Tags: High Tech Computer Corp., Device, Mobile, Mobius, XPERIA, SE, Panel Technology, Microsoft Windows, Advertising & Promotion, Operating Systems, Software, Marketing, Matthew Miller; Blog posts 2008-05-15
What's wrong at OpenSolaris: The OpenSolaris community just released the first complete "Project Indiana" edition of the OS - and in that process demonstrated why community enthusiasm for the product seems to have weakened recently. It's a great product -everything from ZFS to a new package management system...; Tags: OpenSolaris, Intel X86, Developer Argument, Sun Solaris, Linux, UNIX, Operating Systems, Servers, Software, Hardware, Paul Murphy; Blog posts 2008-05-15
Does Microsoft really need to diversify into consumer products?: Does Microsoft really need to diversify into consumer products?Does Microsoft really need to diversify into consumer products?Yes. Diversity is the key for making revenue. If one product or service doesn't generate the whole company isn't at a loss. Only one division is.Microsoft's strengthwas Bill Gates' ability to...; Tags: Microsoft Windows, Game players, Games, Construction, Operating systems, Microsoft Corp., Does Microsoft, consumer product; Discussion threads 2008-05-14
Does Microsoft really need to diversify into consumer products?: Watching Microsoft Chairman Bill Gates go through the paces during his last Microsoft CEO Summit keynote on May 14, I couldn't help but ponder again why Microsoft thinks it needs to be both a business and a consumer software vendor. From May 13 to 15, Microsoft officials...; Tags: Microsoft Corp., Tech Innovation, Groupware, Enterprise Software, Software, Mary Jo Foley; Blog posts 2008-05-14
UK warned of China, India software threat: UK warned of China, India software threatHistory repeatsAs minicomputers pushed the mainframe vendors up-market, then workstations pushed minis up-market, then micros pushed workstations up-market, then lightweight mobile pushed micros up-market ...What happens to those up-market vendors of yesteryear? Well, IBM is still shipping mainframes, although they look a lot...; Tags: Mainframes, Workstations, software threat, workstation, mainframe, software; Discussion threads 2008-05-14