callpilot

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CallPilot Release 5.0 Installation and Configuration

View Available Dates and LocationsThis training course is designed for distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the CallPilot unified messaging system. In this course, you will experience a typical CallPilot system installation, learning each step in...

Tags: Knowledge, Installation, CallPilot, CallPilot Software, Microsoft Windows, Strategy, Networking, Operating Systems, Software, Management

Training 2009-05-01

Additional Resources

CallPilot 5.0 System Administration and Applications

View Available Dates and LocationsIn this course, you will learn to set up the CallPilot database and perform day-to-day administration tasks. You'll learn to use Application Builder to create and maintain CallPilot multimedia applications, such as menus and announcements. You will also learn to configure and use...

Tags: San Jose, Desktops, Storage, Hardware

Training 2009-05-01

BCM Boot Camp

View Available Dates and LocationsThis Classroom Learning Boot Camp is for customer service representatives and personnel responsible for the installation configuration operation and support of BCM50 Release 3.0 BCM200/400 Release 4.0 and BCM450 Release 1.0 systems. This 7.5-day course includes information from courses 6045C/X...

Tags: Global Knowledge, Course, Telephony, VOIP, Telecommunications, Networking

Training 2009-05-01

Nortel Contact Center Manager 7.0 Installation and Configuration

View Available Dates and LocationsThis course is designed for personnel responsible for installing and configuring the Nortel Contact Center Manager. This course will guide you through installation and configuration of the Contact Center Manager Server CCM Server and the Contact Center Administration Manager CCMA....

Tags: Nortel Networks Corp., Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Training 2009-05-01

Nortel Networks Case Study: CallPilot Password Reset

Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees to reset their CallPilot password in the event that they...

Tags: Nortel Networks Corp.

Case studies 2009-01-01

Russian Outsourced Call Centre Improves Service With Latest IP Technology

Wilstream wanted to improve contact centre capability in order to offer a higher level of service to clients. Wilstream deployed a new 200-agent contact centre at Wilstream's new offices in Moscow, in addition to the company's existing 200-agent contact centre, also in Moscow. A Nortel Communication Server 1000 with CallPilot...

Tags: Nortel Networks Corp., Outsource, IP, Russian Outsourced Call Centre, Interactive Voice Response (IVR), Call Centers, It Operations

Case studies 2008-09-15

New Communications Capabilities Help Human Rights Campaigners to Help Others

Amnesty International's Irish Section faced a situation that its main office building was about to undergo an extensive 15-month refurbishment, which meant moving into temporary offices for an extended period. Amnesty International installed a Nortel Business Communications Manager 400 PBX at the temporary site, with Nortel CallPilot for voicemail. Nortel...

Tags: Nortel Networks Corp., Amnesty International, Telephony, VOIP, Cellular Phones, Telecommunications, Networking, Consumer Electronics, Personal Technology

Case studies 2008-07-23

excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center

An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx required a best-in-class implementation that would enable continuous and uninterrupted call volume while seamlessly aligning with its business objectives. Nortel provided end-to-end, turnkey Global Services,...

Tags: Nortel Networks Corp., Leader, Call Centers, Servers, It Operations, Hardware

Case studies 2008-05-30

Complete Communications Restructure for Expanding West London Retail Chain

Fast-growing Capital Cash, the West London franchise operation of Cash Converters specialises in the sale of second hand goods. They decided to set up a formal head office, and they knew it was time to rethink their telephone system. Until then, they'd been relying on a 'Mix and match' of...

Tags: Panther, Nortel Networks Corp., Telecommunications

Case studies 2008-03-17

IP Contact Centre Increases Staff Productivity and Improves Service for Residents

Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP VoIP technology to meet the Council's ICT strategic objectives, improve efficiency and enhance service for local residents. Rushmoor deployed a cost-effective, scalable and easy-to-manage IP telephony solution, to increase efficiency and service capability. Based on...

Tags: Nortel Networks Corp., IP, VOIP, Telephony, Network Technology, Networking, Ethernet, Telecommunications

Case studies 2008-02-26

Unified Communications Delivers 'Convergence Innovation' and the Foundation for Success

The MaRS Discovery District is a 700,000-square-foot next-generation research facility, bringing together academic, business, capital and scientific research communities to collaborate on and commercialize new scientific discoveries. Central to MaRS' success was a leading-edge information technology infrastructure capable of serving as the foundation for advanced collaboration and research. A Nortel...

Tags: Innovation, Multimedia, Nortel Networks Corp., Unified Communications, MaRS Discovery District

Case studies 2007-08-24

International Pharmaceutical Firm Deploys IP Telephony for More Effective Global Communications

An organisation with plans for collaborative working on a global scale needs an optimal communications infrastructure. Stiefel Laboratories, the world's largest independent pharmaceutical company specialising in dermatology, is a clear case in point. To enable employees at the UK Research and Development (R&D) site to collaborate with employees worldwide more...

Tags: Telephony, Nortel Networks Corp., IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Networking

Case studies 2007-03-21

Nortel Network Case Study: Buca di Beppo

Buca di Beppo, a full-service Italian restaurant chain, continues to grow nationwide since its first location opened in Minneapolis in 1993. Since Buca di Beppo opens for dinner only, daytime calls from customers were being missed. Potential customers calling before dinnertime had no way to make a reservation or place...

Tags: Network, Nortel Networks Corp., VOIP, Telephony, Telecommunications, Networking

Case studies 2007-01-01

Nortel Network Case Study: PowerSeraya Ltd and Seraya Energy Pte Ltd

Seraya Energy Pte Ltd, the retail arm of the second largest power generation company in Singapore, PowerSeraya Ltd, is a onestop energy retail centre. When PowerSeraya Ltd consolidated its operations and expanded some of its key operations to a second location, it faced the challenge of setting up a cost-effective...

Tags: Network, Nortel Networks Corp., Call Centers, Telecom & Utilities, Telephony, VOIP, Telecommunications, It Operations, Networking

Case studies 2006-11-21

Leading National Provider of Medical Supplies Uses VoIP for Superior Customer Relations

Byram Healthcare engaged an analyst firm to evaluate end-to-end business processes, from ordering to pick-ship-bill. The company wanted an Interactive Voice Response IVR system to streamline ordering processes, on the grounds that repeat customers don't necessarily need to talk with a sales agent, but just want speedy completion of their...

Tags: Medical Supplies, Nortel Networks Corp., Interactive Voice Response (IVR), LANs, VOIP, Telephony, Network Technology, Networking, Ethernet, Telecommunications

Case studies 2006-09-28

Creating a Virtual Call Centre Using IP Technology

Land Information New Zealand LINZ The management of geographically dispersed staff, a single service management scenario with consistent customer service compliance and a complete picture of nationwide call-in patterns and reporting systems to plan and schedule more flexibly to call demand, was required. The deployment of Nortel's Communication Server 1000,...

Tags: Nortel Networks Corp., IP, Call Centre, Networking

Case studies 2006-08-15

Next Exchange to combine e-mail, voice mail

Next Exchange to combine e-mail, voice mailAh yes, ANOTHER vectorfor virus writers! Click here to listen to a sexy teen - *click* - Deleting files please wait . . . Deleting files please wait . . . Deleting files . . .When will this release?2012????????Oh, this is brilliantLet's take an...

Tags: Microsoft Outlook, Groupware, E-mail servers, Servers, e-mail, server

Discussion threads 2005-01-20