<![CDATA[call-center Resources | ZDNet]]> en-us <![CDATA[unite Call Center 1.0 Beta (Windows)]]> Wed, 21 Oct 2009 00:00:00 -0700 <![CDATA[Axon 2.10 (Windows)]]> Thu, 08 Oct 2009 00:00:00 -0700 <![CDATA[Security in the Call Center: Verifying Customer Identities Without the Inconvenience]]> Tue, 01 Sep 2009 00:00:00 -0700 <![CDATA[BC Call Center 3.6 (Windows)]]> Sat, 01 Aug 2009 00:00:00 -0700 <![CDATA[How to Choose the Best CRM Implementation Partner for Your Call Center]]> Fri, 17 Jul 2009 00:00:00 -0700 <![CDATA[Continental Airlines Modernizes Call Center Application With Web-Based Technology]]> Mon, 13 Jul 2009 00:00:00 -0700 CAL CAL <![CDATA[My Experience with Dell's Namastechnical Support]]> Wed, 24 Jun 2009 15:14:05 -0700 DELL DELL <![CDATA[Botnet hijack: Inside the Torpig malware operation]]> Mon, 04 May 2009 10:45:00 -0700 <![CDATA[Yaofang.com Builds a High Efficiency Platform for Customer Service]]> Fri, 01 May 2009 00:00:00 -0700 ORCL ORCL <![CDATA[IT scapegoats and blame]]> Wed, 15 Apr 2009 08:56:00 -0700 <![CDATA[Wireless Devices in Call Centers - Data Theft and Standards/Legal Compliance Risks]]> Fri, 03 Apr 2009 00:00:00 -0700 <![CDATA[Is the call center finally coming onshore?]]> Sat, 28 Feb 2009 09:44:00 -0800 <![CDATA[Is the call center finally coming onshore?]]> Sat, 28 Feb 2009 09:20:49 -0800 <![CDATA[Kichler Lighting Reduces Call Center Volume by 38% With Web-Based, Self-Service Dealer Portal]]> Sun, 01 Feb 2009 00:00:00 -0800 ORCL ORCL <![CDATA[Mining Customer Care Dialogs for "Daily News"]]> Thu, 01 Jan 2009 00:00:00 -0800 T T <![CDATA[Getting customer service right]]> Mon, 27 Oct 2008 10:24:37 -0700 <![CDATA[Express Scripts Uses PeopleAnswers' Software; Turnover Drops 39%]]> Tue, 30 Sep 2008 00:00:00 -0700 <![CDATA[Lokad Call Center Calculator 1.0.1179 (Windows)]]> Thu, 04 Sep 2008 00:00:00 -0700 <![CDATA[Salesforce acquires InStranet; Will take it SaaS and better target call centers]]> Wed, 20 Aug 2008 14:22:00 -0700 CRM CRM <![CDATA[Inbound Call center Profit Book 1.1 (Windows)]]> Tue, 12 Aug 2008 00:00:00 -0700