<![CDATA[call centre Resources | ZDNet]]> en-us <![CDATA[Turning customer interaction into profitable relationships]]> Tue, 08 Sep 2009 00:00:00 -0700 PBI PBI <![CDATA[Payworks Uses Microsoft Platform and Open]]> Mon, 10 Aug 2009 00:00:00 -0700 MSFT MSFT <![CDATA[Bank Strengthens Market Opportunities With Enhanced Customer Service Tools]]> Wed, 01 Jul 2009 00:00:00 -0700 MSFT MSFT <![CDATA[CentreDesk Artizan 5.402 (Windows)]]> Tue, 28 Apr 2009 00:00:00 -0700 <![CDATA[Inquira speaks in tongues with new release]]> Tue, 16 Dec 2008 02:50:38 -0800 <![CDATA[The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential]]> Sat, 01 Nov 2008 00:00:00 -0700 <![CDATA[Call Centre Business Becomes Profitable With Dell]]> Mon, 30 Jun 2008 00:00:00 -0700 DELL DELL <![CDATA[International Casino and Resort Wins Big With Avaya Consulting and Systems Integration]]> Thu, 01 May 2008 00:00:00 -0700 AV AV <![CDATA[Call Centre Automates Processes, Cuts Training From Six Weeks to Five Days]]> Thu, 01 May 2008 00:00:00 -0700 MSFT MSFT <![CDATA[NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity]]> Tue, 01 Apr 2008 00:00:00 -0700 AV AV <![CDATA[Call Centre Agents Improve Performance 3.7 Per Cent With Real-Time Monitoring Solution]]> Sat, 01 Mar 2008 00:00:00 -0800 MSFT MSFT <![CDATA[Loyalty Programme Enables Content Management and Improves Business Productivity With Integrated Server Platform]]> Sun, 10 Feb 2008 00:00:00 -0800 MSFT MSFT <![CDATA[Medscheme Streamlines Transaction Processing and Virtually Eliminates System Downtime]]> Fri, 01 Feb 2008 00:00:00 -0800 ORCL ORCL <![CDATA[More People Today Prefer Talking to Machines Than Human Operators According to Global Call Centre Study]]> Mon, 10 Dec 2007 00:00:00 -0800 <![CDATA[Woosh Wireless Revamps Call Center With Avaya Communications Manager to Increase Productivity]]> Sat, 01 Dec 2007 00:00:00 -0800 AV AV <![CDATA[Clear Focus Call Centre 1.2.0.6 (Windows)]]> Tue, 24 Oct 2006 00:00:00 -0700 <![CDATA[Sky-Click 1.0 (Windows)]]> Mon, 21 Aug 2006 00:00:00 -0700 <![CDATA[Creating a Virtual Call Centre Using IP Technology]]> Tue, 15 Aug 2006 00:00:00 -0700 NT NT <![CDATA[Call Centre Quality: How Service Level Measurement Can Save Costs While Delighting Customers]]> Wed, 01 Feb 2006 00:00:00 -0800 <![CDATA['Why Do We Bother?': Recruitment and Training in a Call Centre]]> Thu, 24 Feb 2005 00:00:00 -0800