This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...
UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...
Free remote control / remote help desk application similar to LogMeIn Rescue or GoToMyPC featuring no installation, small size (200KB), gets through firewalls and is customizable making it perfect for technical support companies. You can even host the service on your own web server.
If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 can manage stock control, customer data, reports, employees, helpdesk, asset...
Smart-X Net Send GUI - Enterprise Messaging System sends rich text pop-up messages to selected users, groups and computer accounts in your organization. Tracks which users received / approved the message. Supports terminal / Citrix server. Views connectivity status and details of users in the organization. Ideal solution for large...
This is a handy time-saving program if you often use pre-fabricated text canned messages, such as for a Help Desk or Tech Support response. There are 33 text fields per page or project. You can have as many pages as you want. You can have thousands of fields if you...
Mouse Tracks is a PC Inventory and Help Desk software package. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Mouse Tracks includes a comprehensive Help Desk module with integrated e-mail. The...
View Available Dates and LocationsIn this course, you will gain hands-on experience and knowledge of tasks typically performed to deploy Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0, two products that run on the Unified Contact Center Express Engine. Tasks include planning, installation, configuration tasks, troubleshooting,...
This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and...
This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration.
Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...
DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
InterMapper RemoteAccess provides access to maps, sub maps, and configuration options from any connected location. Management, help desk personnel, and technicians can monitor and respond to network issues concurrently. InterMapper RemoteAccess can handle multiple copies of InterMapper simultaneously, making it an ideal choice for organizations with multi location sites, consultants...
Unite Call Center Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can...
Remote Control Manager is a complete solution for managing all network devices in one central system that is accessible by all technical support help desk staff. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools to administer the selected device...
Vine Viewer, a client-side product, enables users to access and control remote computers from anywhere in the world including computers running other operating system where a VNC server is running. As increasingly tech-savvy consumers continue to advance in their use of technology, many are utilizing more than one computer system...
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