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call centers (783 results)
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- Spiceworks IT Desktop 4.0.37242 (Windows)
- Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...
- Software downloads 2009-07-02
- Web Help Desk Software 9.2.0.10 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-07-01
- My Experience with Dell's Namastechnical Support
- Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...
- Blog posts 2009-06-24
- DualDesk 20.0.3 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Software downloads 2009-06-17
- TechNet Webcast: Windows 7 Manageability Solutions (Level 300)
- Windows 7 operating system manageability features can provide more flexible administrative control, increase automation of administrative tasks, and reduce help desk calls. The presenter of this webcast explores how Windows PowerShell 2.0 automates desktop administrative activities to improve productivity and how Group Policy and Group Policy Preferences enhancements and AppLocker...
- Webcasts 2009-06-17
- Sorry, the Help Desk Doesn't Cover That.
- Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support. After all the strategic planning is done, the plumbing hooked up and sawdust swept up, the...
- Blog posts 2009-06-14
- ADDelegates 1.0.1 (Windows)
- Managing recipients and mailbox folder permissions has never been easier with U-BTech's ADDelegates. Delegate control, including the "Deliver meeting requests" setting, outlook folder permissions, Free/Busy options for controlling the time, subject and location details are now at your Active Directory MMC. One of the most common tasks of the Exchange...
- Software downloads 2009-06-14
- Anyplace Control 4.11 (Windows)
- Anyplace Control displays the desktop of the remote PC, letting you use your own keyboard and mouse to control it remotely. Now at any point of time and in any place in the world that has internet connection, you can monitor your computer and get data transferred to or from...
- Software downloads 2009-06-09
- Public Folder HelpDesk 10.1.146 (Windows)
- Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in...
- Software downloads 2009-05-25
- The defendants' problem with software liability
- Figuring out who screwed up, who is liable for whatever damages may occur with software, can be hard enough for a help desk. Now imagine a lawyer gets involved. by Dana Blankenhorn
- Blog posts 2009-05-19
- Live from the X2 Community Conference
- I'm at the X2 Development Corporation Community Conference for the next two days. It's an annual event that our SIS vendor puts on to bring together end users (power, guru, new, and otherwise) and, not surprisingly, build community among their growing cadre of school districts. Obviously,...
- Blog posts 2009-05-06
- Nortel Contact Center Manager 7.0 Installation and Configuration
- Instantly save $300 off the standard course price when you register on TechRepublic, ZDNet, or BNET! Offer ends June 26, 2009.View Available Dates and LocationsThis course is designed for personnel responsible for installing and configuring the Nortel Contact Center Manager. This course will guide you through...
- Training 2009-05-01
- Nortel Contact Center - Manager Scripting 1, Release 6.0
- Instantly save $300 off the standard course price when you register on TechRepublic, ZDNet, or BNET! Offer ends June 26, 2009.View Available Dates and LocationsThis course is designed for personnel responsible for administering and maintaining Nortel Contact Center - Manager scripts. In this course, you learn how to plan for...
- Training 2009-05-01
- Nortel Contact Center Manager Administration, Release 7.0
- Instantly save $300 off the standard course price when you register on TechRepublic, ZDNet, or BNET! Offer ends June 26, 2009.View Available Dates and LocationsThis course is designed for administrator and supervisor personnel who are responsible for the database installation and daily administration of Nortel Contact...
- Training 2009-05-01
- Yaofang.com Builds a High Efficiency Platform for Customer Service
- Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and introduce new customer contact points to provide a better customer experience and stronger medical support services. The challenge was to enable the sales team...
- Case studies 2009-05-01
- Menlove Toyota Wins a Technology Makeover
- Founded in 1962, Menlove Toyota Scion (www.menlove.com), "The last of the little guys," serves the Salt Lake City market from its brand-new facility in Bountiful, Utah. Menlove wanted to replace legacy servers and software to support a new call center and bring e-mail administration in-house. Menlove deployed HP BladeSystem and...
- Case studies 2009-05-01
- UltraVNC 1.0.5.6 (Windows)
- UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...
- Software downloads 2009-04-30
- Freeware HelpDesk CentreDesk Quotation 5.401 (Windows)
- CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a...
- Software downloads 2009-04-28
- HelpDesk CentreDesk Repair 5.401 (Windows)
- CentreDesk Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working...
- Software downloads 2009-04-28
- HelpDesk CentreDesk Corporate 5.401 (Windows)
- CentreDesk Corporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working...
- Software downloads 2009-04-28
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