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Comcast CEO kinda, sorta gets there are "horrific" customer service problems: Comcast CEO kinda, sorta gets there are "horrific" customer service problemsHe doesnt get it...He is just adding a bigger band-aid with adding more call support staff. You need to step back and look at those 250 million calls and sort out the 10-100 reasons and work on resolving the...; Tags: Comcast Corp., cable, sorta, customer service, service call, cable industry; Discussion threads 2007-11-28
FCC backs away from cable regulation plan: FCC backs away from cable regulation plancompetitive industry???[i]Beyond doubts over the data, many Republicans, including lawmakers who have written to the FCC, have fundamental objections to imposing new federal regulations on an industry they say is competitive.[/i]These guys must get lots of bribes to say with a straight face that...; Tags: Network technology, Now Let, cable monopoly, cable industry, cable, FCC; Discussion threads 2007-11-28
Senators criticize .com price increases: Senators criticize .com price increasesWith the mini-monopolies the cable industry has, why aren't they rememberedAfter all, I'm stuck with comcast and can't switch to roadrunner despite the advert for roadrunner's service in my area...Want prices to go down? De-segregate the cable industry.Why?"Sen. Gordon Smith, an Oregon Republican, questioned why...; Tags: VeriSign Inc., Gordon Smith, cable, cable industry; Discussion threads 2006-09-20
Public TV, cable industry ink digital deal: Public TV, cable industry ink digital dealWhy do all PR people write like this?"Cable operators recognize that public TV has been a leader in producing new and compelling digital television content," NCTA chief executive Robert Sachs said in a statement. "Through the agreement, the cable industry is ensuring that our...; Tags: Public relations, TVs, Network technology, TV & Home Theater, cable industry, cable, Robert Sachs, TV, industry; Discussion threads 2005-02-01

Additional Resources

Mashups turn into an industry as offerings mature: There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...; Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe; Blog posts 2008-05-15

Comcast, Cox block BitTorrent 24/7: Comcast and Cox are blocking BitTorrent traffic, regardless of the time of day or day of the week, students from the Max Planck Institute for Software Systems report. And despite suggestions that BitTorrent blocking is widespread across ISPs, the Institute's Glasnost test found that the two cable...; Tags: BitTorrent, Comcast Corp., Internet Service Provider, Internet Service Providers (ISPs), Internet, Richard Koman; Blog posts 2008-05-15
Does 'SOA lifecycle management' say it better than 'SOA governance'?: Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...; Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick; Blog posts 2008-05-15
BriefingsDirect Insights analysts probe future of online advertising and find transactional lucre lurking: Read a full transcript of the podcast. The future of online advertising captures the headlines and attention when the likes of Microsoft courts the likes of Yahoo! And Wall Street still has a hard time figuring out how much Google is worth, based on just those little...; Tags: Software, Advertisement, Business, Online Advertising, Bookkeeping Service, Dana Gardner; Blog posts 2008-05-15
Facebook: Google Friend Connect violates our privacy standards: The social networking ground war is well underway. Facebook said Thursday that it will block Google's Friend Connect services because it "redistributes user information from Facebook to other developers without users' knowledge." Facebook's Charlie Cheever writes regarding Google Friend Connect: We're excited that our industry partners...; Tags: Google Inc., Facebook, Standards, User Information, Social Networking, Online Communications, Marketing, Advertising & Promotion, Larry Dignan; Blog posts 2008-05-15
Medical companies celebrate death of patent reform: Medical device makers and drug companies are celebrating the apparent death of the 2008 Patent Reform Act. (For the other side of this debate, visit my open source blog.) Why were AdvaMed, PHRMA, and the rest of the industry so dead-against an end to...; Tags: Patent, Industry, Patent Approval, Drugs, Dana Blankenhorn; Blog posts 2008-05-15
Patent reform dead for 2008: The death of the Patent Reform Act in the Senate spells hard times for open source. That's because one of the act's main aims was to end "forum shopping," the practice of filing lawsuits in, say, the Eastern District of Texas, which never saw a patent plaintiff...; Tags: Patent, Dana Blankenhorn; Blog posts 2008-05-15
Photos: Cracking open the Atari 2600: Check out the joystick ports, circuitry, and other parts that made the venerable game console tick.The Atari 2600 in all its cracked-open glory. I never owned one of these consoles--I was an Intellivision II man. (George Plimpton convinced me it was better.) Do you still play your Atari 2600?...; Tags: Joystick, Photograph, Atari Inc., CNET News.com; Image galleries 2008-05-15
Gallery: Installing a WiFi draft-n card in the Psystar: As I've mentioned before, one of things that I should have ordered with my Psystar Open Computer was a WiFi card. For the low price of US$399 the Open Computer doesn't come with WiFi and my office is on the other side of the building from my cable modem –...; Tags: Card, Draft-N, Wireless LANs, Wi-Fi, Wireless, Jason D. O\'Grady; Blog posts 2008-05-15
Mobius Seattle 2008; First impressions of the HTC Advantage X7510: As I stated in my Mobius Seattle 2008 Day one post eric lin from HTC gave each one of the attendees the new HTC Advantage 7510 device. These may not come to the U.S. due to Qualcomm import issues, but you will be able to pick them up from U.S....; Tags: High Tech Computer Corp., Device, Mobius, Key, HTC Advantage 7510, Keyboards, Hardware, Peripherals, Matthew Miller; Blog posts 2008-05-15
The real question: Is Microsoft still interested in Yahoo?: I actually believed Microsoft CEO Steve Ballmer when he said he was walking away from buying Yahoo. I wasn't among the crowd who thought Ballmer was just posturing, waiting for Yahoo stock prices to plummet and Yahoo shareholder lawsuits to mount before sweeping back in and getting Yahoo for a...; Tags: Yahoo! Inc., Microsoft Corp., Web Site Development, Financial Accounting, Internet, Finance, Mary Jo Foley; Blog posts 2008-05-15
Virtualization and security: It's easy to spot market trends when many vendors call to schedule meetings and all of them want to speak about the same topic. The topic du mois is security in virtualized environments. Some of the suppliers are taking a very broad view of both security and virtualized environments. Others...; Tags: Network, Environment, Virtual Machine, Virtual Machine Software, Virtualization, Security, Hardware, Dan Kusnetzky; Blog posts 2008-05-15
EMC's Next Generation Backup and Archival Strategy: We have watched enterprise backup and archive environments continue to rise in both architectural and management complexity. When we look under the covers, it seems companies no longer have a single data protection strategy, but rather multiple point strategies for various functional areas, locations, or processes. We believe this is...; Tags: EMC Corp., Storage, Backups, Strategy, Hardware, Management; White papers 2008-05-15
Comcast buys Plaxo: Will social networking and TV fly?: Comcast has acquired Plaxo in a move that aims to make the cable giant's interactive portfolio more social and potentially bring a little Web 2.0 to your set-top box. Financial terms weren't disclosed, but TechCrunch puts the deal at about $150 million to $170 million. Comcast has...; Tags: Plaxo Inc., Network, Comcast Corp., Game Plan, TVs, Tv & Home Theater, Social Networking, Personal Technology, Home Entertainment, Online Communications, Marketing, Advertising & Promotion, Larry Dignan; Blog posts 2008-05-14
Comcast scoops up Plaxo: good move: In a move that surprises few people, Plaxo is being acquired. The surprise - at least for some - is that it is Comcast and not one of the usual suspects of Facebook or Google. Comcast is Plaxo's biggest partner and provides hosting for all Comcast email subscriber address books....; Tags: Plaxo Inc., Comcast Corp., Advertising & Promotion, E-mail, Marketing, Online Communications, Dennis Howlett; Blog posts 2008-05-14
Putting Workday on SAP's radar: Now that SAP's SaaS project Business ByDesign has gone on the back burner, I've been wondering how I'm going to pass the time next week at SAPPHIRE Berlin. One thing I'll be asking the enterprise software giant is how it feels about losing out to SaaS startup Workday for a...; Tags: Software-as-a-service, SAP AG, Radar, Workday, Flextronics International Ltd., Software As A Service (SaaS), Human Capital, Emerging Technologies, Human Resources, Workforce Management, Phil Wainewright; Blog posts 2008-05-14