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	<title><![CDATA[bvimsr Resources | ZDNet]]></title>
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		<title><![CDATA[CRM, Heroism and 26/11 in India]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=613]]></link>
		<description><![CDATA[I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story:    Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and...]]></description>
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		<pubDate>Tue, 05 May 2009 03:05:30 -0700</pubDate>
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