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	<title><![CDATA[business transaction management technology Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/business+transaction+management+technology.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to business transaction management technology]]></description>
	<s:counts start="0" returned="20" found="116" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Microsoft patches Windows worm holes, drive-by download flaws]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=71448&messageID=1378661&start=0]]></link>
		<description><![CDATA[HolesIt is like trying to patch a rotten ship!Does that mean Linux is a rotten ship too?NTAnd unfortunately most of the world is on that ship And unfortunately most of the world is on that ship RE: Microsoft patches Windows worm holes, drive-by download flawsAll OS are subject to "Intrusion...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 13:01:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/linux.html"><![CDATA[Linux]]></category>
		<category domain="http://updates.zdnet.com/tags/patches.html"><![CDATA[Patches]]></category>
		<category domain="http://updates.zdnet.com/tags/construction.html"><![CDATA[Construction]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating systems]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+patches+windows+worm+hole.html"><![CDATA[Microsoft patches Windows worm hole]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+patches+window.html"><![CDATA[Microsoft patches Window]]></category>
		<category domain="http://updates.zdnet.com/tags/worm+hole.html"><![CDATA[worm hole]]></category>
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		<category domain="http://updates.zdnet.com/tags/flaw.html"><![CDATA[flaw]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/patch+management.html"><![CDATA[patch management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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		<title><![CDATA[Demand this from software vendors]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=671]]></link>
		<description><![CDATA[I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Oct 2009 16:49:33 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/vendor.html"><![CDATA[Vendor]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
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	<item>
		<title><![CDATA[Senior IBM exec among those charged in Wall Street insider trading sting]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=26121]]></link>
		<description><![CDATA[Greed on Wall Street has landed six people - including a long-time, high-level IBM executive - in handcuffs after the FBI charged them with being involved with "the largest hedge fund insider trading case in history."    In all, the six netted illegal profits of more than $20...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 16 Oct 2009 12:31:21 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hedge+fund.html"><![CDATA[Hedge Fund]]></category>
		<category domain="http://updates.zdnet.com/tags/fbi.html"><![CDATA[FBI]]></category>
		<category domain="http://updates.zdnet.com/tags/wall+street.html"><![CDATA[Wall Street]]></category>
		<category domain="http://updates.zdnet.com/tags/advanced+micro+devices+inc..html"><![CDATA[Advanced Micro Devices Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/chiesi.html"><![CDATA[Chiesi]]></category>
		<category domain="http://updates.zdnet.com/tags/moffat.html"><![CDATA[MOFFAT]]></category>
		<category domain="http://updates.zdnet.com/tags/federal+government.html"><![CDATA[Federal Government]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
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		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AMD</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">AMD,IBM</category>
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	<item>
		<title><![CDATA[Two Views of the Software Market]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=667]]></link>
		<description><![CDATA[A Bridge Too Far?    In a blogger briefing this week at SAPâ€™s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. Iâ€™ve tried to reproduce his freehand drawing into the following...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 16 Oct 2009 11:07:02 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/vishal+sikka.html"><![CDATA[Vishal Sikka]]></category>
		<category domain="http://updates.zdnet.com/tags/s-curve.html"><![CDATA[S-curve]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
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	<item>
		<title><![CDATA[With AppSense, making sense of managing the virtual desktop user experience]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=24896]]></link>
		<description><![CDATA[As more enterprises turn to virtual desktop infrastructure to save money and leverage the infrastructure they already have, managing the user experience has become critical.    But how do you maintain standardization across large organizations while keeping the user happy at each log on?    AppSense...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 03:47:25 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/appsense.html"><![CDATA[AppSense]]></category>
		<category domain="http://updates.zdnet.com/tags/virtual+desktop.html"><![CDATA[Virtual Desktop]]></category>
		<category domain="http://updates.zdnet.com/tags/desktop+virtualization.html"><![CDATA[Desktop Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
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	<item>
		<title><![CDATA[Compiere launches enterprise ERP version]]></title>
		<link><![CDATA[http://blogs.zdnet.com/open-source/?p=4979]]></link>
		<description><![CDATA[One leading open source ERP provider this week launched an enterprise edition of its software as well as upgrades to its standard and professional versions.    Redwood Shores, Calif. based Compiere has released a version of its open source ERP application that offers more scalability and availability. The...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 08 Oct 2009 10:03:59 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+edition.html"><![CDATA[Enterprise Edition]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/paula+rooney.html"><![CDATA[Paula Rooney]]></category>
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	<item>
		<title><![CDATA[Gwinnett County Improves Operational Efficiencies and Ensures the Integrity of Constituent Data With Database Technology]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171403]]></link>
		<description><![CDATA[The lifeblood of any United States county is the accurate and timely maintenance of all its data. Gwinnett County is no exception as it relies on core business systems to deliver world-class services to its citizens and constituents. Gwinnett County relies on Oracle Database to provide a secure database infrastructure...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/county.html"><![CDATA[County]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/gwinnett+county.html"><![CDATA[Gwinnett County]]></category>
		<category domain="http://updates.zdnet.com/tags/records+management.html"><![CDATA[Records Management]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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	<item>
		<title><![CDATA[Xerox buys ACS; Makes its big services bet]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=69654&messageID=1332830&start=0]]></link>
		<description><![CDATA[ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 06:08:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document management]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/xerox+corp..html"><![CDATA[Xerox Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/acs.html"><![CDATA[ACS]]></category>
		<category domain="http://updates.zdnet.com/tags/big+service.html"><![CDATA[big service]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">XRX</category>
		<category domain="tickers">XRX</category>
	</item>
	<item>
		<title><![CDATA[Dell and Perot: What this means]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=633]]></link>
		<description><![CDATA[Look at more than the upside to any acquisition    Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan's detailed post on the transaction ) (here's an InfoWorld post, too)    From the macro view,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 14:22:05 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/acquisition.html"><![CDATA[Acquisition]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/perot.html"><![CDATA[Perot]]></category>
		<category domain="http://updates.zdnet.com/tags/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
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	<item>
		<title><![CDATA[Jobsworths and Box-Wallahs...]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=899]]></link>
		<description><![CDATA[    We've all been behind the glass in bureaucratic purgatory at some point.    Having waited in line at the department of motor vehicles or similar our number finally comes up and we interact with the bureaucrat, who has some issue with your missing some...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 13 Sep 2009 23:27:14 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/job.html"><![CDATA[Job]]></category>
		<category domain="http://updates.zdnet.com/tags/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://updates.zdnet.com/tags/wiki.html"><![CDATA[Wiki]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise Irregulars Join Social CRM Fray]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=997]]></link>
		<description><![CDATA[I'd say that the headline is a bit of an understatement or maybe even a misstatement by me. Â Let me tell you why.  If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.Â Â Â They are a group of iconoclastic, often...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 12 Aug 2009 08:03:56 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/blog.html"><![CDATA[Blog]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/ross.html"><![CDATA[Ross]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+insight.html"><![CDATA[Customer Insight]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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	<item>
		<title><![CDATA[Salesforce.com: rethinking the database]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=1121]]></link>
		<description><![CDATA[While attending Fortune's Brainstorm event, several of us took the opportunity to sit down with Parker Harris, Salesforce.com co-founder and EVP technology. To say it was our first outing as Irregulars with the company, Parker was remarkably open and congenial, often straying into territory that would otherwise drive hyper controlling...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 28 Jul 2009 09:56:04 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/zoho.html"><![CDATA[Zoho]]></category>
		<category domain="http://updates.zdnet.com/tags/database.html"><![CDATA[Database]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Time to Put A Stake in The Ground on Social CRM]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=829]]></link>
		<description><![CDATA[The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that.    Personally, I'm done defining it and am moving...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 06 Jul 2009 01:00:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/business.html"><![CDATA[Business]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/scrm+business+strategy.html"><![CDATA[SCRM Business Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/co-creation.html"><![CDATA[Co-creation]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Why SOA really, really matters in a cloud computing world]]></title>
		<link><![CDATA[http://blogs.zdnet.com/service-oriented/?p=2179]]></link>
		<description><![CDATA[Back in early 2006, I published a piece on the impact of delivering SOA-ready services via online, on-demand venues such as online marketplaces. Here is an update on the piece, revised to meet today's cloud computing realities. Since I wrote the first piece, we have seen many of the principles...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 10 Jun 2009 08:18:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/on-demand.html"><![CDATA[On-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
		<category domain="http://updates.zdnet.com/tags/service.html"><![CDATA[Service]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/joe+mckendrick.html"><![CDATA[Joe McKendrick]]></category>
	</item>
	<item>
		<title><![CDATA[Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=755]]></link>
		<description><![CDATA[I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.Â  Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 04 Jun 2009 10:03:31 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/interaction.html"><![CDATA[Interaction]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Marathon Technologies everRun 2G and everRun VM Lockstep]]></title>
		<link><![CDATA[http://blogs.zdnet.com/virtualization/?p=899]]></link>
		<description><![CDATA[I've been meeting to post something on the announcement of Marathon Technologies' everRun 2G and everRun VM Lockstep. I've spoken the the good folks of Marathon on many ocassions in the past (see Marathon Technologies launches everRun VM, Conversation with Marathon Technology and Marathon Technologies launches everRun CDP to catch...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 30 Apr 2009 03:00:43 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/availability.html"><![CDATA[Availability]]></category>
		<category domain="http://updates.zdnet.com/tags/fault-tolerance.html"><![CDATA[Fault-tolerance]]></category>
		<category domain="http://updates.zdnet.com/tags/marathon+technologies.html"><![CDATA[Marathon Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/2g.html"><![CDATA[2G]]></category>
		<category domain="http://updates.zdnet.com/tags/server+virtualization.html"><![CDATA[Server Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+kusnetzky.html"><![CDATA[Dan Kusnetzky]]></category>
	</item>
	<item>
		<title><![CDATA[Cisco Unified Computing System Extended Memory Technology Overview]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1109523]]></link>
		<description><![CDATA[The processor, memory, and I/O are three of the most important subsystems in a server. All are critical to a server's workload performance and reliability. At any given point, one of these subsystems tends to become a performance bottleneck. When an application is described as CPU, memory, or I/O bound,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/memory.html"><![CDATA[Memory]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/subsystem.html"><![CDATA[Subsystem]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/flash+memory.html"><![CDATA[Flash Memory]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="tickers">CSCO</category>
	</item>
	<item>
		<title><![CDATA[Which is more meaningful right now? Green IT vs. technology that helps a business be green AND save money]]></title>
		<link><![CDATA[http://blogs.zdnet.com/green/?p=1866]]></link>
		<description><![CDATA[I've got this embarrassing riches of interview notes piling up here in my home office, which I am now revisiting because everything is just so darn weird out there that surveys, in particular, should really be subjected to some skepticism. That is, however, unless they're tying green IT to some...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 30 Jan 2009 08:50:06 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sustainability.html"><![CDATA[Sustainability]]></category>
		<category domain="http://updates.zdnet.com/tags/green+it.html"><![CDATA[Green IT]]></category>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/heather+clancy.html"><![CDATA[Heather Clancy]]></category>
		<category domain="http://updates.zdnet.com/tags/heather+clancy.html"><![CDATA[Heather Clancy]]></category>
	</item>
	<item>
		<title><![CDATA[CRM 2009 Forecast - Part 2 - Sticking My Hands Out To Be Slapped]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=105]]></link>
		<description><![CDATA[Last week at this time I was throwing my neck out there forecasting some of CRM's moves in 2009 - and no one chopped it off, thank goodness. So, now, in the same spirit, I'm going to do part 2 of three and stick my hands out to be slapped...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 04 Dec 2008 14:01:23 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/paas.html"><![CDATA[PaaS]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Zoho's CloudSQL: a real step forward]]></title>
		<link><![CDATA[http://blogs.zdnet.com/enterprisealley/?p=316]]></link>
		<description><![CDATA[    Zoho just can't stop churning out software. Today it is launching the Zoho CloudSQL. Put simply, this is the first step to providing a cloud based integration framework that allows developers to pass data between Zoho applications and their own. This is exciting stuff.Â  For the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 02 Dec 2008 05:55:58 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sql.html"><![CDATA[SQL]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud.html"><![CDATA[Cloud]]></category>
		<category domain="http://updates.zdnet.com/tags/zoho.html"><![CDATA[Zoho]]></category>
		<category domain="http://updates.zdnet.com/tags/smb%252fsme.html"><![CDATA[Smb/Sme]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/programming+languages.html"><![CDATA[Programming Languages]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
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