business skill

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82% of companies need business skills, only 56% offer training

The survey of 250 European senior executives by Forrester Research, commissioned by IBM, shows that companies rank IT skills first in terms of importance to the business, but up to 82% of organisations are not providing staff with the right skills. Up to 94% of respondents say communication skills will...

Tags: training, business skill

Blog posts 2004-09-22

Microsoft Office Specialist Success Story: Dianna Read

Dianna Read jump-started her interest in computers when her employer purchased their first computer. She knew computers were going to be the wave of the future and decided to go back to school and learn the skills necessary to begin a new career. Read's first job in her new career...

Tags: Microsoft Access, Business Skill, Microsoft Corp., Computer, Productivity, Professional Development, Leadership, Microsoft Office, Databases, Career, Management, Office Suites, Software, Enterprise Software, Data Management

Case studies

Additional Resources

Guest blog - A lesson in compassionate capitalism

I've mentioned Dean's Beans a few times recently, probably because too many late nights of thesis-writing this summer have me fixated on caffeine. Regardless, Dean Cycon, the company owner and a local guy doing business a couple towns away from me here in central Massachusetts, offered to write a...

Tags: Blog, Starbucks Corp., Recruitment & Selection, Human Resources, Workforce Management, Christopher Dawson

Blog posts 2008-07-22

Georgia President's web site under DDoS attack from Russian hackers

From Russia with political love? It appears so according to a deeper analysis of the command and control servers used by the attackers. During the weekend, Georgia President's web site was under a distributed denial of service attack which managed to take it offline for a couple of hours. The...

Tags: Web, Russia, Server, Web Site, Hacker, Distributed Denial Of Service, Georgia, Attack, Russian, Shadowserver, C&C, C&C Server, Web Site Development, Security, Internet, Dancho Danchev

Blog posts 2008-07-22

RIM ships fix for BlackBerry code execution bug

Just a quick note to update a story I wrote last week on an unpatched remote execution vulnerability affecting BlackBerry business users: Research in Motion RIM has finally shipped patches to cover the issue, which affects the BlackBerry Attachment Service component of the BlackBerry Enterprise Server. ...

Tags: Research In Motion Ltd., RIM BlackBerry, Handhelds, Hardware, Ryan Naraine

Blog posts 2008-07-22

Yahoo: Microhoo, Icahn drama cost us $22 million; Economy soft

The Carl Icahn proxy battle and Microsoft buyout drama appears to have been a slight distraction for Yahoo, which is seeing slowing display ad demand amid a weak economy. Yahoo on Tuesday reported second quarter net income of $131 million, or 9 cents a share, on revenue of...

Tags: Revenue, Jerry Yang, Advertisement, Yahoo! Inc., Operational Accounting, Finance, Larry Dignan

Blog posts 2008-07-22

Open Source VoIP: Asterisk or FreeSwitch?

When the time came for a new PBX, Brian Snipes chose to do something a bit unconventional. The IT manager at law firm Hare, Wynn, Newell, and Newton LLP didn't purchase a commercial PBX, nor did he settle on the open source market leader,...

Tags: Phone, PBX, Attorney, FreeSwitch, Asterisk, Telephony, VOIP, Open Source, Telecom & Utilities, Networking, Telecommunications, Dave Greenfield

Blog posts 2008-07-22

E-gold owners plead guilty to money laundering

Wow, big morning!  If anyone has seen Nitesh Dhanjani and Billy Rios's talk on phishing and identity theft, which was presented at the last couple Black Hat conferences, and will be on display again at Black Hat Vegas, you know that the identity theft market is a huge problem.  You...

Tags: Flooz, Currency Service, Identity Theft, Phishing, Security, Spam And Phishing, Nathan McFeters

Blog posts 2008-07-22

Mayor: Cleantech leaders are finding their way to San Jose

The great thing about visiting my brother and his family in San Jose is that there is almost always a business reason for me to be here. I used my latest trip ending tomorrow to catch up with the mayor of San Jose, Chuck Reed, about his city's aggressive green...

Tags: San Jose, Leader, Clean Technology, Capital Structures, Finance, Heather Clancy

Blog posts 2008-07-22

Project portfolio mgt: "Draconian enforcement doesn't work" [podcast]

Achieving successful technology implementations requires IT and business to establish shared expectations around project goals, objectives, and process. Too often, the business doesn't understand real technology constraints while IT remains blissfully unaware of why some projects were even started. by Michael Krigsman

Tags: Podcast, Information Technology, Project Portfolio Management, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management, Michael Krigsman

Blog posts 2008-07-22

Zuora: the future business model?

I recently caught up with Tien Tzou, CEO of Zuora, the billing management company that offers Z-billings, an on-demand service. In his opinion, the business model of the future will be subscription based and this brings challenges of its own. "Pricing is a much more complex...

Tags: Salesforce.com Inc., Billing, Dennis Howlett

Blog posts 2008-07-22

The evolution of search over traditional BI

Today's business intelligence tools are great at tracking tradional numbers but fail to quench business's thirst for more information says Commentary--A recent Gartner report predicts that IT’s involvement in business intelligence BI will diminish in time as business users adopt new technologies to quench...

Tags: Payment, Data, Analyst, Information, Pricing, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, business intelligence, search, Sid Probstein, Attivio

News items 2008-07-22

Homeschooling + marketing = great coffee?

I really love coffee. Not Folgers or Maxwell House, but the good stuff. My current favorite is Dean's Beans' "Ahab's Revenge" (with "the highest caffeine content of any organic coffee!"), but there are few things that make me happier than a really good cup of coffee. ...

Tags: Coffee, Scout Hunt, Marketing Research, Operational Accounting, Financial Services, Marketing, Finance, Christopher Dawson

Blog posts 2008-07-21

Sequoia bets on enterprise apps in the cloud

Sequoia bets on enterprise apps in the cloudA Future On-DemandGreat description of our philosophy and approach. As you noted and we expand on in our blog we are just as excited about what doesn't change -our core business model- as we are about what does - being even more...

Tags: E-mail providers, cloud computing, Groupware, Google Gmail, Sequoia, enterprise app, Google Inc.

Discussion threads 2008-07-21

Apple's Mac shipments surge; Lowballs on outlook again

Apple's Mac shipments surge; Lowballs on outlook againApple on the MoveApple continues to impress both in unit sales and marketshare gains. It has taken Steve Jobs awhile to make significant inroads into PC marketshare, but you are now witnessing the fruits of his perseverance. If Apple only had a development...

Tags: Development tools, Apple Inc.

Discussion threads 2008-07-21

Apple's Mac shipments surge; Lowballs on outlook; Jobs health worries

Updated: Apple on Monday reported fiscal third quarter earnings of $1.07 billion, or $1.19 a share, on revenue of $7.46 billion, well ahead of Wall Street estimates as Mac sales continued to surge. However, Apple lowered its outlook and failed to allay concerns about CEO Steve Jobs' health. ...

Tags: Revenue, Apple iPhone, Job, Apple Macintosh, Health Care, Apple Inc., Steve, Operational Accounting, Vertical Industries, Benefits, Healthcare, Finance, Enterprise Software, Software, Human Resources, Larry Dignan

Blog posts 2008-07-21

Dear OEM: Ditch the crapware, you'll make up the revenue elsewhere

Dear OEM: Ditch the crapware, you'll make up the revenue elsewhereSony can afford to.They aren't selling $299.00 desktops or $399.00 laptops. There systems sell for a premium. Other OEMs are forced to subsidize the hardware with these offers.Reactions"First reaction: That's great that Sony is moving the needle on...

Tags: Broadband Internet, OEM, crapware, Crapware

Discussion threads 2008-07-21

Unintended Consequences and the Future of Maintenance Revenue: SAP Jettisons TomorrowNow

When Shai Agassi called me in early 2005, he asked me a loaded question: How would I respond if SAP decided to take the fight to Oracle by providing third party maintenance for Oracle's recently acquired PeopleSoft customers? I told him it would be an incredibly aggressive move, but that...

Tags: Revenue, Maintenance, Oracle Corp., Customer, SAP AG, TomorrowNow, Software As A Service (SaaS), Public Relations, Tools & Techniques, Mergers & Acquisitions, Cloud Computing, Emerging Technologies, Marketing, Corporate Communications, Management, Investment, Finance, Joshua Greenbaum

Blog posts 2008-07-21

Citizen journalism and traditional news

I've been experimenting recently with CNN's site for "citizen journalism" named iReport.  I created a few video posts of myself in response to requests for questions targeted at future visitors to Wolf Blitzer's "The Situation Room" (you can see my iReport site here - http://www.ireport.com/people/JohnCarroll). There are a few kinks in...

Tags: Video Camera, Video, Camera, Corporate Communications, Marketing, John Carroll

Blog posts 2008-07-21

600 Starbucks to close. Good Riddens!

600 Starbucks to close. Good Riddens!Good RiddanceGood riddanceZD Can't SpellIt's "riddance" not "riddens". If "riddens" was supposed to be a play on words or a joke or a reference to something having to do with coffee, I don't get it.Otherwise, since you guys write about tech, maybe use that there...

Tags: Starbucks Corp., bean, Riddens

Discussion threads 2008-07-21