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- A Technical Overview of Novell Business Service Management Solutions
- Business Service Management BSM is a reality that's working. Many companies around the world have made Novell their vendor of choice for BSM solutions. These companies embraced BSM because it has proven time and again to be effective in addressing the critical challenges that consistently rank among their top IT...
- White papers 2009-07-17
- New Open Group SOA book builds bridge over delta between IT and business services
- The SOA Source Book was created by members of The Open Group’s SOA Workgroup, who have day jobs architecting business applications. They are offering real world enterprise architecture experience in deploying services for business purposes. by Dana Gardner
- Blog posts 2009-05-01
- Business Services Provider Sees Turnover Reduction Approach 50% With PeopleAnswers Software
- Excessive turnover drives expenses related to recruiting, hiring, ongoing training, and sending a steady flow of new recruits to the front lines - in the case of this large company, to multiple service centers around the country. To identify new job candidates that have the cognitive and behavioral characteristics to...
- Case studies 2009-04-09
- Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs
- Cloud computing promotes a new dialogue between business and IT decision makers. It allows decision makers to define business service requirements first and then decide how to balance the use of shared, internal virtualized IT resources and external public services most cost-effectively while maintaining required levels of cost, performance, security,...
- White papers 2009-04-01
- Business Service Efficiency: The Key to Green IT and Profitability
- The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a major issue. One can't simply throw out current hardware and replace it with...
- White papers 2009-03-17
- Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
- During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were more open, become extremely challenging. Spending freezes or significant reductions in capital infrastructure are common. However, just because the hardware or software acquisition budgets...
- White papers 2009-01-29
- Gain strategic insight into business services and optimize availability and performance
- Enhance service availability and performance with closed-loop service life-cycle management Improve infrastructure availability and control through discovery and real-time monitoring capabilities Consolidate operations management and speed time to resolution with a single-pane-of-glass view Boost service visibility...
- White papers 2009-01-28
- Putting ITIL V3 to Work With Business Service Management
- ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective. The presenters will discuss industry...
- Webcasts 2009-01-01
- Business Services Provider Boosts SLA Compliance
- Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce risk of hardware and software outages. The company implemented an enterprise technology management framework to enable improved collaboration and problem resolution with which...
- Case studies 2009-01-01
- Business Service Management: Making the Alignment of IT and Business a Reality
- New research shows that 71 percent of organisations place a high priority on enabling IT to manage service assets and resources based on business priorities and/or user expectations. However, only 38 percent say they are effectively addressing this need for alignment.
- White papers 2008-12-11
- Business Service Management
- IT management is undergoing a transformation that's driven by the goal of managing IT to business priorities. This whitepaper explores how, under pressure to demonstrate business value, be innovative and act in a more strategic capacity, IT leaders must unify and optimize their heterogeneous and resource-intensive infrastructures...
- White papers 2008-12-04
- Business Service Management Links IT Services to Business Goals
- Business activities and profitability increasingly depend on technology, challenging IT to optimize services based on business priorities. Read on to discover how the most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology...
- White papers 2008-12-04
- Business Service Automation: HP and Virtualization
- Michel Feaster, Director of Products, Business Service Automation, of HP and I had an interesting conversation about managing, automating and orchestrating workloads and system resources. Although a cringe a bit when HP uses "BSA" as an acronym because it makes me think of things such as the BSA Motorcycles or...
- Blog posts 2008-11-28
- 10 questions on business service management: A discussion with Casey Kindiger
- Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation.This download is also available as an entry in our 10 Things blog.
- Download resources 2008-11-11
- ITIL V3: Making Business Services Serve the Business
- ITIL V3, the latest version of the IT Infrastructure Library ITIL, represents a significant advancement for the practice of Business Service Management BSM. Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service...
- White papers 2008-10-30
- Looking forward to webinar on cloud-based desktops as a service story
- This may be the last best bet for network service and communications providers as they seek a recurring and growth-oriented business service portfolio. As a small business owner, I'd be happy to acquire QuickBooks as a service, for example, or even move more of my apps, data, and PC functions...
- Blog posts 2008-10-21
- 50 services companies accounted for 53.4% of the IT and business services market in Europe in 2007
- According to a recent study published by IDC, the top 50 services players accounted for 53.4% of the IT and business services market in Europe in 2007. Revenue growth was particularly high in the top 21-50 vendors, with rates above 20% in dollars, due to a mix of organic growth...
- Blog posts 2008-10-18
- ITIL V3: Making Business Services Serve the Business
- The Information Technology Infrastructure Library ITIL is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT. Originally consolidated from both the private and public sector, ITIL has become the most widely accepted approach to IT Service Management ITSM in...
- White papers 2008-10-01
- Deltanet 5 (Windows)
- Deltanet is an integrated double entry accounting system that operates with conventional user interfaces. The accounting package emphasizes invoice production along with sales reporting and purchase order generation with vendor history. The customer data base has 5 open fields for addresses and the item data base has 5 open fields...
- Software downloads 2008-09-26
- Partracr 6 (Windows)
- Partracr is a stand alone inventory program, with built-in email support. Partracr is included in the full version of Delta60 Accounting Software, and is integrated with the General Ledger module. Partracr includes: inventory, item and customer data bases, sales history, purchase orders, and invoicing. This version is the first release...
- Software downloads 2008-09-17
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