Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- A Technical Overview of Novell Business Service Management Solutions
- Business Service Management BSM is a reality that's working. Many companies around the world have made Novell their vendor of choice for BSM solutions. These companies embraced BSM because it has proven time and again to be effective in addressing the critical challenges that consistently rank among their top IT...
- Tags: Novell Inc., Information Technology, Business Service, Business Service Management
- White papers 2009-07-17
- Putting ITIL V3 to Work With Business Service Management
- ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective. The presenters will discuss industry...
- Tags: Business Service, Business Service Management, ITIL V3, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2009-01-01
- Business Service Management: Making the Alignment of IT and Business a Reality
- New research shows that 71 percent of organisations place a high priority on enabling IT to manage service assets and resources based on business priorities and/or user expectations. However, only 38 percent say they are effectively addressing this need for alignment.
- Tags: Alignment, Information Technology, Business Service, Business Service Management, Computer Associates International Inc., Asset Management, Strategy, Operational Planning, Business Operations, Management
- White papers 2008-12-11
- Business Service Management
- IT management is undergoing a transformation that's driven by the goal of managing IT to business priorities. This whitepaper explores how, under pressure to demonstrate business value, be innovative and act in a more strategic capacity, IT leaders must unify and optimize their heterogeneous and resource-intensive infrastructures...
- Tags: Information Technology, Business Service, Business Service Management, Computer Associates International Inc., Strategy, Management
- White papers 2008-12-04
- Business Service Management Links IT Services to Business Goals
- Business activities and profitability increasingly depend on technology, challenging IT to optimize services based on business priorities. Read on to discover how the most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology...
- Tags: IT Services, Information Technology, Business Service, Business Service Management, Computer Associates International Inc., Strategy, Management
- White papers 2008-12-04
- 10 questions on business service management: A discussion with Casey Kindiger
- Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation.This download is also available as an entry in our 10 Things blog.
- Tags: Business Service, Business Service Management, Jeff Cerny
- Download resources 2008-11-11
- BSM: Delivering on Business Goals - The True Value Proposition of Business Service Management Begins With Practical IT Strategies to Support Business Goals
- In a recent online survey of 111 senior IT managers, Computerworld asked respondents about their strategies for aligning IT with the business. Survey results show that for many IT leaders, alignment with the business no longer means just cutting costs or rolling out strategic applications. Increasingly, CIOs define alignment in...
- Tags: Information Technology, Business Service, Business Service Management, Survey, Computer Associates International Inc., Business Goal, Strategy, Marketing Research, Management, Marketing
- White papers 2008-08-20
- Business Service Management: What It Is and Why You Should Care
- Business Service Management BSM is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and how it can benefit your organization. Learn how you can obtain significant real value in a relatively short period of time...
- Tags: Business Service, Business Service Management
- White papers 2008-08-12
- Avoid Potholes on the Road to Business Service Management (BSM)
- Operating a highly-tuned Formula One racecar on a washed-out dirt road, will never reach top speed and efficiency without a smooth track. BMC Event Manager delivers a high performance vehicle for reaching the BSM goals by integrating and automating event resolution. But - the performance may vary - if one...
- Tags: BMC Software Inc., Performance, Business Service, Business Service Management, BMC Event Manager, It Management, It service Management
- Webcasts 2008-06-26
- How ASG's MetaCMDB Strategy Enables More Effective Business Service Management
- ASG has a distinctive CMDB offering that can enable superior service management, as well as application and service lifecycle management. ASG's CMDB system ties together the monitoring of disparate underlying systems, applications and devices, maps them to the business services they support, visualizing their inter-relationships through dynamic dashboards. These visualization...
- Tags: CMDB, Business Service, Business Service Management, ASG
- White papers 2008-06-24
- The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
- IT operations have moved from backstage to center stage with the increasing importance of Business Service Management BSM. Effective IT service delivery is the baseline for successful business service delivery. Improved management processes based on the Information Technology Infrastructure Library ITIL, along with the strategic use of Configuration Management DataBases...
- Tags: Information Technology, Business Service, Business Service Management, Strategy, Management
- White papers 2008-05-02
- Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
- Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all IT organizations, those deploying open source software are under considerable pressure to meet the challenge of improving service delivery, while simultaneously cutting costs. Many are...
- Tags: Information Technology, Business Service, Business Service Management, ITIL, Process Improvement, It Services, Open Source, Strategy, Quality, Business Operations, Management
- White papers 2008-02-28
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- Tags: IT Services, Information Technology, Business Service, Business Service Management, Computer Associates International Inc., BSM, Strategy, Management
- White papers 2008-01-01
- Vision for Dynamic Business Service Management
- Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business processes they support, by providing deep insight into how the infrastructure aligns with processes and maintaining...
- Tags: Business Service, Business Service Management, Vision, Computer Associates International Inc., Strategy, Management
- White papers 2008-01-01
- Business Service Management: Why Should Business and Application Owners Care?
- Today's business owners are more dependent on applications than ever before. Application software automates key business processes - from payments, funds transfers, and order placement and fulfillment to customer service inquiries. Because application downtime and performance problems can have serious business impacts, line-of-business owners are demanding that IT deliver greater...
- Tags: Performance, Business Service, Business Service Management, Owner, Application Owner, Application Software, Performance Management, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software
- White papers 2007-12-01
- Unlocking the Mainframe in Emerging Business Service Management Environments
- Business Service Management BSM is all about running the IT operation from the point of view of the business. BSM implementations generally include mainframes for their core database and transaction management processing in addition to a variety of distributed servers running applications and client access. The attendee of this webcast...
- Tags: Business Service, Business Service Management, Mainframes, Servers, Hardware
- Webcasts 2007-11-13
- Business Service Management From the Bottom Up: Managing IT Infrastructure for Better Business Outcomes
- Every business wants to succeed - and in today's business world, success increasingly depends on the effectiveness with which a business can wield information technology to respond to market changes and seize emerging opportunities. Such an alignment, however, requires IT to be able to conceive of itself and what it...
- Tags: IT Infrastructure, Hewlett-Packard Co., Information Technology, Business Service, Business Service Management, Help Desk, Strategy, It Operations, Management
- White papers 2007-10-01
- Business Service Management - More Than Just Technically Based SLAs
- Since the late 1990's, the need for Service Level Agreements SLA defining both customer value expectations and network performance parameters have been discussed at length within the industry. For the most part, CSPs today continue to offer a variety of SLAs disguised as "Technical measures" of network-oriented services or service...
- Tags: SLA, Business Service, Business Service Management, Frost & Sullivan, Service Level Management, It Operations, It service Management
- White papers 2007-09-21
- More Effective Business Service Management with a MetaCMDB
- As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks...
- Tags: CMDB, Business Service, Business Service Management, ASG Software Solutions
- White papers 2007-08-28
- Business Service Management Puts You Ahead of the ITIL V3 Curve
- With the release of IT Infrastructure Library ITIL version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the...
- Tags: Information Technology, Business Service, Business Service Management, ITIL V3, BSM, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-08-23
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