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	<title><![CDATA[business process outsourcing (bpo) Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/business+process+outsourcing+%28bpo%29.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to business process outsourcing (bpo)]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Before you do that BPO, Audit, Consulting or other services deal, check out these costs]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=687]]></link>
		<description><![CDATA[How service providers spend money on T&E is your business. You'll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider. by Brian Sommer]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 15 Nov 2009 20:25:54 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/consulting.html"><![CDATA[Consulting]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
	</item>
	<item>
		<title><![CDATA[The troubling thoughts re: outsourcing]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=646]]></link>
		<description><![CDATA[Watch this space for future problems!    Thereâ€™s a lot going on in the outsourcing world lately. Things like:    - Perot Data Systems being acquired by Dell    - ACS getting bought by Xerox      Add to these deals,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 05 Oct 2009 16:35:09 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/solution.html"><![CDATA[Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+company.html"><![CDATA[Outsourcing Company]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo+deal.html"><![CDATA[BPO Deal]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
	</item>
	<item>
		<title><![CDATA[More on HP and BPO]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=606]]></link>
		<description><![CDATA[Did you hear about their deal with Northgate Arinso?     A reader alerted me to this:    In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations.     Although HP-EDSâ€™s BPO operation in Germany is relatively small in size, this...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 18:53:09 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/electronic+data+systems+corp..html"><![CDATA[Electronic Data Systems Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EDS</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">EDS,HPQ</category>
	</item>
	<item>
		<title><![CDATA[HP to Cut Loose its BPO operations?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=600]]></link>
		<description><![CDATA[Why sell what you just bought?    A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HPâ€™s acquisition of EDS....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 07 Sep 2009 14:25:21 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Force.com Cloud Platform Drives Huge Time to Market and Cost Savings]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1188547]]></link>
		<description><![CDATA[IDC believes that the rise of Cloud computing has the potential to be among the most transformative developments in the world of information technology in the last 20 years. To date, Cloud computing is already having a significant impact on the way technology vendors are service-enabling and delivering applications, how...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/paas.html"><![CDATA[PaaS]]></category>
		<category domain="http://updates.zdnet.com/tags/cost+savings.html"><![CDATA[Cost Savings]]></category>
		<category domain="http://updates.zdnet.com/tags/international+data+group.html"><![CDATA[International Data Group]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Tripwire Case Study: Sitel, Inc.]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1167793]]></link>
		<description><![CDATA[Sitel is a global Business Process Outsourcing BPO leader. The company meets clients' customer care and transaction processing needs through 60,000 associates in 27 countries. The challenge was to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 16 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/tripwire.html"><![CDATA[Tripwire]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Connected Intelligence for the Utility Industry: More Business Value From Information Than Ever Before]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1130585]]></link>
		<description><![CDATA[HP provides BI consulting services through its world-class consultancy practice. With a team of 2,800 BI consulting professionals worldwide, and more than a decade of consulting experience, it solves utility companies' most complex information challenges with relevant customer insight experience, proven acceleration techniques and technology, and global delivery capabilities. HP...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/industry.html"><![CDATA[Industry]]></category>
		<category domain="http://updates.zdnet.com/tags/consulting.html"><![CDATA[Consulting]]></category>
		<category domain="http://updates.zdnet.com/tags/connected+corp..html"><![CDATA[Connected Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097933]]></link>
		<description><![CDATA[The Common Services Center CSC is a Business Process Outsourcing BPO unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming new structure with five computers, the most modern software, Internet access, and video chat capabilities. Village women who cannot...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/video+chat.html"><![CDATA[Video Chat]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/last+mile.html"><![CDATA[Last Mile]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/common+services+center.html"><![CDATA[Common Services Center]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[New CIO Gains Control of IT Environment, Establishes Credibility With SAM]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1102281]]></link>
		<description><![CDATA[A provider of business process outsourcing, eTelecare Global Solutions employs more than 13,000 people worldwide. The incoming chief information officer for eTelecare Global Solutions needed a fast and accurate assessment of his company's IT environment. Through a Software Asset Management engagement, he was able to navigate the company's licensing program,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/asset.html"><![CDATA[Asset]]></category>
		<category domain="http://updates.zdnet.com/tags/it+environment.html"><![CDATA[IT Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/compliance.html"><![CDATA[Compliance]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Global Outsourcing Firm Navigates Acquisitions Strategically With SAM]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1103367]]></link>
		<description><![CDATA[When the CIO for eTelecare Global Solutions, a provider of business process outsourcing, joined the company, he used a Software Asset Management SAM engagement to quickly gain a comprehensive understanding of the company's software assets. As the company grew, the CIO saw that SAM could be employed in the due...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/asset.html"><![CDATA[Asset]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/acquisition.html"><![CDATA[Acquisition]]></category>
		<category domain="http://updates.zdnet.com/tags/cio.html"><![CDATA[CIO]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Outsourcing in this recession:  will it increase?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=17011]]></link>
		<description><![CDATA[Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore?  If you are involved in your organization's decisions to engage with third-parties for IT or BPO services, please spend a few minutes filling out my online survey...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 25 Apr 2009 08:19:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/recession.html"><![CDATA[Recession]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+fersht.html"><![CDATA[Phil Fersht]]></category>
	</item>
	<item>
		<title><![CDATA[Microsoft Convergence 2009: Hybrid Technology]]></title>
		<link><![CDATA[http://blogs.zdnet.com/amr-research/?p=148]]></link>
		<description><![CDATA[Hybrids are the buzz in the auto industry,Â and now hybrid applications may be the next buzz in technology, both in licensed, behind-the-firewall mode as well as developed and hosted in the cloud.    I spent time with Brad Wilson, GM of Microsoftâ€™s Dynamic CRM team, and some executives...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 07:26:02 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/chris+fletcher.html"><![CDATA[Chris Fletcher]]></category>
		<category domain="http://updates.zdnet.com/tags/convergence.html"><![CDATA[Convergence]]></category>
		<category domain="http://updates.zdnet.com/tags/dynamics+crm.html"><![CDATA[Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/hybrids.html"><![CDATA[Hybrids]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/xrm.html"><![CDATA[xRM]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1087781]]></link>
		<description><![CDATA[One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve dramatic cost reductions and business improvements. Combine advances in networks and communications, inexpensive sources of educated labor, and a strong focus on corporate bottom...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/keane+inc..html"><![CDATA[Keane Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/offshore+outsourcing.html"><![CDATA[Offshore Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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	<item>
		<title><![CDATA[Microsoft Convergence 2009: First Impressions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/amr-research/?p=143]]></link>
		<description><![CDATA[Yesterday, I spent a half day with Microsoft at Convergence 2009 before the general sessions start tomorrow morning.Â  My first impressions:    	Customer management is recession resistant.Â  Given the severity of our economy right now I wouldnâ€™t say that anything is recession proof, but Microsoft Dynamics CRM installed...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 10 Mar 2009 05:52:58 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/recession.html"><![CDATA[Recession]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/systems+integration.html"><![CDATA[Systems Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/convergence.html"><![CDATA[Convergence]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/chris+fletcher.html"><![CDATA[Chris Fletcher]]></category>
		<category domain="http://updates.zdnet.com/tags/chris+fletcher.html"><![CDATA[Chris Fletcher]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[The Disintegrating BearingPoint]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=347]]></link>
		<description><![CDATA[More than bankruptcy to worry about    BearingPoint, the consultancy that once was part of KPMG, has entered a very different era in its history. The firmâ€™s U.S. operations filed for Chapter 11 bankruptcy protection this week. Moreover, the companyâ€™s Asian operations may be sold off to another...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 21 Feb 2009 14:15:52 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bankruptcy.html"><![CDATA[Bankruptcy]]></category>
		<category domain="http://updates.zdnet.com/tags/bearingpoint+inc..html"><![CDATA[BearingPoint Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/asia.html"><![CDATA[Asia]]></category>
		<category domain="http://updates.zdnet.com/tags/bgpt.html"><![CDATA[BGPT]]></category>
		<category domain="http://updates.zdnet.com/tags/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BE</category>
		<category domain="tickers">BE</category>
	</item>
	<item>
		<title><![CDATA[Abtran Meets Its Clients' Increasing Security Requirements With McAfee Security Risk Management Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1128513]]></link>
		<description><![CDATA[Abtran is a market leader in delivering Business Process Outsourcing BPO. Its focus is on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. Abtran needed to comply with increasing client security requirements and PCI. Because intrusion detection and prevention is a key requirement...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mcafee+inc..html"><![CDATA[McAfee Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/risk+management+solutions+inc..html"><![CDATA[Risk Management Solutions Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/anti-spyware.html"><![CDATA[Anti-spyware]]></category>
		<category domain="http://updates.zdnet.com/tags/abtran.html"><![CDATA[Abtran]]></category>
		<category domain="http://updates.zdnet.com/tags/spyware.html"><![CDATA[Spyware]]></category>
		<category domain="http://updates.zdnet.com/tags/spyware%252c+adware+%2526+malware.html"><![CDATA[Spyware, Adware & Malware]]></category>
		<category domain="http://updates.zdnet.com/tags/pci.html"><![CDATA[PCI]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/viruses+and+worms.html"><![CDATA[Viruses And Worms]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MFE</category>
		<category domain="tickers">MFE</category>
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	<item>
		<title><![CDATA[BPO Is an Effective Answer to the Financial Crisis]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=954495]]></link>
		<description><![CDATA[The ongoing global financial crisis is a concern for everyone in almost all industries - fear of job loss, foreclosed homes and bankrupt businesses. About 20% to 40% of the revenues of offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 12 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+crisis.html"><![CDATA[Financial Crisis]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+factory.html"><![CDATA[Outsourcing Factory]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
	</item>
	<item>
		<title><![CDATA[More Litigation for Satyam & trouble for their ex-CFO & PWC]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=290]]></link>
		<description><![CDATA[What you can learn from a court filing and some news stories    This weekend, I read about by my count the fourth class action suit being filed against Satyam, its management and PriceWaterhouseCoopers PWC. This particular filing Satyam court filinghas a very up-to-date and complete chronology of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 11 Jan 2009 20:14:49 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/pricewaterhousecoopers+consulting.html"><![CDATA[PricewaterhouseCoopers Consulting]]></category>
		<category domain="http://updates.zdnet.com/tags/satyam.html"><![CDATA[Satyam]]></category>
		<category domain="http://updates.zdnet.com/tags/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
	</item>
	<item>
		<title><![CDATA[Outsourcing Predictions for 2009]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=11341]]></link>
		<description><![CDATA[It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets.  How will this impact the world of global services delivery and outsourcing? by Phil Fersht]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 31 Dec 2008 07:54:13 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+fersht.html"><![CDATA[Phil Fersht]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+fersht.html"><![CDATA[Phil Fersht]]></category>
	</item>
	<item>
		<title><![CDATA[Satyam â€“ Time for a real (early) Spring Cleaning]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=276]]></link>
		<description><![CDATA[A Holiday Gift for Litigators?     Could this be the story of the year for 2009?    The news about Satyam in the last few days has been disconcerting, to say the least, and it has thrown a cloud of doubt on the Indian services...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 19 Dec 2008 15:08:43 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/satyam.html"><![CDATA[Satyam]]></category>
		<category domain="http://updates.zdnet.com/tags/upaid.html"><![CDATA[Upaid]]></category>
		<category domain="http://updates.zdnet.com/tags/sarbox.html"><![CDATA[SarbOx]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
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