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- Before you do that BPO, Audit, Consulting or other services deal, check out these costs
- How service providers spend money on T&E is your business. You'll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider. by Brian Sommer
- Blog posts 2009-11-15
- The troubling thoughts re: outsourcing
- Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...
- Blog posts 2009-10-05
- More on HP and BPO
- Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although HP-EDS’s BPO operation in Germany is relatively small in size, this...
- Blog posts 2009-09-08
- HP to Cut Loose its BPO operations?
- Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....
- Blog posts 2009-09-07
- Force.com Cloud Platform Drives Huge Time to Market and Cost Savings
- IDC believes that the rise of Cloud computing has the potential to be among the most transformative developments in the world of information technology in the last 20 years. To date, Cloud computing is already having a significant impact on the way technology vendors are service-enabling and delivering applications, how...
- White papers 2009-09-01
- Tripwire Case Study: Sitel, Inc.
- Sitel is a global Business Process Outsourcing BPO leader. The company meets clients' customer care and transaction processing needs through 60,000 associates in 27 countries. The challenge was to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming...
- Case studies 2009-07-16
- Connected Intelligence for the Utility Industry: More Business Value From Information Than Ever Before
- HP provides BI consulting services through its world-class consultancy practice. With a team of 2,800 BI consulting professionals worldwide, and more than a decade of consulting experience, it solves utility companies' most complex information challenges with relevant customer insight experience, proven acceleration techniques and technology, and global delivery capabilities. HP...
- White papers 2009-07-01
- Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
- The Common Services Center CSC is a Business Process Outsourcing BPO unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming new structure with five computers, the most modern software, Internet access, and video chat capabilities. Village women who cannot...
- Case studies 2009-06-01
- New CIO Gains Control of IT Environment, Establishes Credibility With SAM
- A provider of business process outsourcing, eTelecare Global Solutions employs more than 13,000 people worldwide. The incoming chief information officer for eTelecare Global Solutions needed a fast and accurate assessment of his company's IT environment. Through a Software Asset Management engagement, he was able to navigate the company's licensing program,...
- Case studies 2009-05-01
- Global Outsourcing Firm Navigates Acquisitions Strategically With SAM
- When the CIO for eTelecare Global Solutions, a provider of business process outsourcing, joined the company, he used a Software Asset Management SAM engagement to quickly gain a comprehensive understanding of the company's software assets. As the company grew, the CIO saw that SAM could be employed in the due...
- Case studies 2009-05-01
- Outsourcing in this recession: will it increase?
- Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore? If you are involved in your organization's decisions to engage with third-parties for IT or BPO services, please spend a few minutes filling out my online survey...
- Blog posts 2009-04-25
- Microsoft Convergence 2009: Hybrid Technology
- Hybrids are the buzz in the auto industry, and now hybrid applications may be the next buzz in technology, both in licensed, behind-the-firewall mode as well as developed and hosted in the cloud. I spent time with Brad Wilson, GM of Microsoft’s Dynamic CRM team, and some executives...
- Blog posts 2009-03-12
- A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
- One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve dramatic cost reductions and business improvements. Combine advances in networks and communications, inexpensive sources of educated labor, and a strong focus on corporate bottom...
- White papers 2009-03-12
- Microsoft Convergence 2009: First Impressions
- Yesterday, I spent a half day with Microsoft at Convergence 2009 before the general sessions start tomorrow morning. My first impressions: Customer management is recession resistant. Given the severity of our economy right now I wouldn’t say that anything is recession proof, but Microsoft Dynamics CRM installed...
- Blog posts 2009-03-10
- The Disintegrating BearingPoint
- More than bankruptcy to worry about BearingPoint, the consultancy that once was part of KPMG, has entered a very different era in its history. The firm’s U.S. operations filed for Chapter 11 bankruptcy protection this week. Moreover, the company’s Asian operations may be sold off to another...
- Blog posts 2009-02-21
- Abtran Meets Its Clients' Increasing Security Requirements With McAfee Security Risk Management Solutions
- Abtran is a market leader in delivering Business Process Outsourcing BPO. Its focus is on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. Abtran needed to comply with increasing client security requirements and PCI. Because intrusion detection and prevention is a key requirement...
- Case studies 2009-02-01
- BPO Is an Effective Answer to the Financial Crisis
- The ongoing global financial crisis is a concern for everyone in almost all industries - fear of job loss, foreclosed homes and bankrupt businesses. About 20% to 40% of the revenues of offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to...
- White papers 2009-01-12
- More Litigation for Satyam & trouble for their ex-CFO & PWC
- What you can learn from a court filing and some news stories This weekend, I read about by my count the fourth class action suit being filed against Satyam, its management and PriceWaterhouseCoopers PWC. This particular filing Satyam court filinghas a very up-to-date and complete chronology of...
- Blog posts 2009-01-11
- Outsourcing Predictions for 2009
- It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery and outsourcing? by Phil Fersht
- Blog posts 2008-12-31
- Satyam â€" Time for a real (early) Spring Cleaning
- A Holiday Gift for Litigators? Could this be the story of the year for 2009? The news about Satyam in the last few days has been disconcerting, to say the least, and it has thrown a cloud of doubt on the Indian services...
- Blog posts 2008-12-19
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