Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Accelerate IT Service Management and ITIL Guidance
- Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.
- Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-08-01
- ITIL Foundations: Mapping ITIL to the Real World
- Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...
- Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-07-01
- Mitigating the Risk of Change with Mercury BTO Solutions
- Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...
- Tags: Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2006-06-15
- Best Practices for IT: ITIL Market Trends
- ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...
- Tags: Information Technology, Best Practice, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-12-01
- Optimizing the Application Change Lifecycle
- In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...
- Tags: Mercury Interactive Corp., Change Management, ITIL, Regulatory Compliance, Process Improvement, Sarbanes-Oxley, Business Structures, Tools & Techniques, Management, It Services, Human Resources, Policies And Procedures, Quality, Business Operations, Regulations, Government, Financial Accounting, Finance
- Webcasts 2005-11-29
- ITIL Best Practices: Maximizing the Business Value of IT - Part II
- Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...
- Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Change Management, Quality, Business Operations, Tools & Techniques, Management
- White papers 2005-04-01
- ITIL Best Practices for IT and Business Alignment
- Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITILŪ) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...
- Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2005-02-01
- How to Manage the Outsourcing Relationship for Maximum Business Value
- By outsourcing IT projects such as quality and performance testing, your company can increase the strategic value of its internal IT organization and cut IT operations costs at the same time. This white paper presents four basic models of outsourcing along with the benefits, trade-offs and limitations of each.
- Tags: Information Technology, Mercury Interactive Corp., Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2005-02-01
- Business Perspective Management: Managing IT Operations within a Business Context
- This paper will describe the evolution of the BPM market, beginning with IT legacies and challenges, progressing to an overview of BPM fundamentals, and followed by a discussion of the challenges, myths, facts, and business reasons why enterprises should adopt BPM now, and key success factors to consider when undertaking...
- Tags: BPM, Information Technology, Mercury Interactive Corp., Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software
- White papers 2003-08-01
- Optimizing IT - Linde Gas and Mercury
- Linde Gas AG is listed in the DAX index of Germany's 30 top blue-chip companies. In the past, the industrial gas producer's platform administrators had only used the Transport Management System TMS supplied with SAP R/3 software for this task. There was no end-to-end workflow to govern the countless handovers...
- Tags: Information Technology, Mercury Interactive Corp., Mercury Change Management, Enterprise Resource Planning (ERP), Microsoft Windows, Process Improvement, Telecom & Utilities, Operating Systems, Enterprise Software, Software, Quality, Business Operations
- Case studies
- Mercury Interactive Case Study: Willis Group
- Willis Group is a leading global insurance broker that develops and delivers professional insurance, reinsurance, risk management, and financial and human resource consulting and actuarial services to corporations, public entities, and institutions around the world. As Willis moves toward a global services platform that involves developing mission-critical applications that will...
- Tags: Mercury Interactive Corp., Mercury LoadRunner, Willis Group, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies
- ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change
- Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...
- Tags: Mercury Interactive Corp., ITIL, Sarbanes-Oxley, Regulatory Compliance, Process Improvement, Team Management, Quality, It Services, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Business Operations, Management
- Resource centers
- ITIL Service Delivery Within the Federal Government
- This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.
- Tags: Mercury Interactive Corp., AKO, ITIL, Process Improvement, It Services, Service Level Management, Service Management, Government, Quality, Business Operations, It Operations, It service Management
- Webcasts
Additional Resources
- New green certification program helps keep kitchens out of the frying pan in terms of environmental waste
- Haven't had much occasion to write about Microsoft in this blog as extensively as some of the other big hardware-oriented tech players, but this item was pretty intriguing, because it's a great lead-in to some other cool information I briefed on about a month back. Here's the...
- Tags: Food, Kitchen, FoodServiceWarehouse.com, Food & Beverage, Manufacturing, Heather Clancy
- Blog posts 2008-10-12
- Cisco CTO: 10 ways for leaders to lean into the economic headwinds
- Managing your business and your career during tough times requires you to focus on the right stuff, both professionally and personally. Cisco CTO Padmasree Warrior recently shared her tips for leaning into the current economic headwinds. by Jason Hiner
- Tags: CTO, Leader, Cisco Systems Inc., Twitter, Jason Hiner
- Blog posts 2008-10-12
- Response to financial crisis may mean more IT work ahead
- Governments all across the world are responding to the current financial crisis with a range of nationalization initiatives, and increased support of various parts of the financial services industry through guarantees and pumping in increased liquidity. You know what it means when there's more government involvement with...
- Tags: Financial, Information Technology, Industry, Enterprise Architecture, Strategy, Regulations, Financial Accounting, Management, Government, Finance, Joe McKendrick
- Blog posts 2008-10-12
- IBM signs up new client for sustainability consulting
- A financial investment firm from Boston, Jantz Morgan, is turning to IBM's green consulting services arm (aka IBM's business strategy consulting practice) to help it integrate the idea of sustainability into its corporate operations. The focus will go beyond the company's impact on the environment; it will...
- Tags: Sustainability, Consulting Service, Consulting, IBM Corp., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Heather Clancy
- Blog posts 2008-10-11
- Seesmic fires a third of staff as recession bites
- Loic LeMeur, CEO of Seesmic has announced the company is reducing its headcount by seven people. That may not sound like a huge number but as LeMeur says in the video announcement: ...the longevity of the company is obviously of significant importance - and thus we must reduce costs...
- Tags: Recession, Video, Seesmic, Corporate Communications, Marketing, Dennis Howlett
- Blog posts 2008-10-10
- Print this: Actually, please don't, but DO think about why printers should get more airtime in green tech discussions
- I was talking to someone within the past couple of months (I honestly can't remember who right now, sorry) who made a pretty profound statement that seems pertinent in the context of this post. I had just admitted, somewhat shamefacedly, to my ongoing addiction to printing out my notes, presentations...
- Tags: Green Technology, Printing, Printers, Document Management, Hardware, Peripherals, Enterprise Software, Software, Finance, Managerial Accounting, Heather Clancy
- Blog posts 2008-10-10
- Microsoft Big Brains: Gary Flake
- Microsoft Big Brains: Gary FlakeThe Live products keep getting betterI am a Microsoft programmer who does web and normal programming. The web programming tools are getting better and better. But, Popfly is an example of the way that the web can be used for both programming and for...
- Tags: Channel management, PRODUCTIVITY, Web, Popfly, tool, Microsoft Corp.
- Discussion threads 2008-10-10
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