bt retail

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BT Retail Boosts Upselling and Productivity and Cuts Churn in Price-And Service-Driven Market

A major force in the U.K. communications market, BT Retail offers a mix of innovative propositions, integrated offerings, and bespoke solutions that have won it 17 million business and residential customers. BT Retail has increased agility, improved customer service, and cut costs by consolidating enterprisewide performance management on Oracle's business...

Tags: Oracle Corp., British Telecommunications, BT Retail, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

Case studies 2009-09-01

Additional Resources

Students: the broadband troubleshooter

Student? Moved out of halls? Ready to move into your new student digs? Heads up. Following on from my series of harrowing entries regarding my broadband trouble, it's about time I sat you down and explained a few things about ISP's, phone lines, telecoms...

Tags: Tenant, Phone, Broadband, Phone Line, Internet Service Provider, Tag, Internet Service Providers (ISPs), Telecom & Utilities, Telecommunications, Internet, Zack Whittaker

Blog posts 2008-07-24

Review roundup: Hands-free headset/speaker solutions from Etymotic, Aliph, Nokia and Spracht

In just over a month, you will not be able to use your cellphone in your automobile in Washington State without some kind of hands-free solution. Hands-free laws are in place now or coming soon to many other states and areas of the world so now is a good time...

Tags: Apple iPhone, Solution, Ear, Phone, Device, Microphone, Nokia Corp., Call, Controller, Headset, Bluetooth, Button, Cable, Spracht, EtyBlu, etyBLU, BLUmaxx, Battery Life, Aliph Jawbone, Earbud, Earloop, Noise Assassin Technology, Nokia BH-903, Phone Call Functionality, Aura Mobile BT, Matthew Miller

Blog posts 2008-05-29

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficiencies

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficienciesShould have bought AMD first.They could have obtained EDS at a later date, then filled it with cheap AMD products. AMD is a steal right now! EDS is currently filled with IBM products.RE: HP seals EDS deal; Services No....

Tags: Electronic Data Systems Corp., Hewlett-Packard Co., IBM Corp., No. 2

Discussion threads 2008-05-13

MacBook Air Diary-Day 22: Argh! Recessed headphone jack

MacBook Air Diary-Day 22: Argh! Recessed headphone jackHeartburn annoys people tooBut they don't amplify it to the internet.Quit whining.alternates?The reccessed stuff has always been a thing of apple. I remember my iPod shuffle was the same way. luckily, it came with an adaptor out of the box (it was...

Tags: Notebooks, Heartburn, MacBook Air, Apple Inc., MacBook Air Diary-Day 22, headphone, Apple MacBook, Argh, Recessed headphone jack

Discussion threads 2008-02-21

Ten more ways SOA made a difference in 2007

From planes to trains to phones to hotels, SOA played a key role in advancing many businesses in 2007. I culled several more working examples of where SOA made a difference over the past year from my SOA in Action Website over at ebizQ, which tracks SOA success stories. More...

Tags: Airline, British Telecommunications, SOA, EasyFIDS, Marriott, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2007-12-27

Europe and telecommunications regulations

Europe and telecommunications regulationsComments.Already in Europe, there is deregulation, and a requirement on the old monopoly operators to "unbundle the local loop". This means, in essence, they are obliged to let competitor have access to the copper between the exchange and the customer (not for free, of course).This has generally...

Tags: Telephony, Telecom & Utilities, Broadband Internet, Network technology, telecommunications, British Telecommunications, copper, village, broadband, broadband network

Discussion threads 2007-11-13

BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets

BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and business analysts. The challenge was to implement significant new software releases and frequent major upgrades...

Tags: Oracle Corp., British Telecommunications, Siebel Systems Inc., Project Management, Tools & Techniques, Strategy, Call Centers, Customer Relationship Management (CRM), It Operations, It service Management, Management, Enterprise Software, Software

Case studies 2007-10-01

Is the HTC Advantage really the most powerful mobile office?

I posted my first impressions of the HTC Advantage about 10 days ago and have been using it as my primary device ever since it arrived. I actually wrote 90% of this review on the HTC Advantage with a Think Outside Sierra Bluetooth keyboard. Yes, I have even been using...

Tags: Software, Keyboard, High Tech Computer Corp., Device, Mobile, Battery, Video, Camera, Cable, USB, HTC Advantage, Display, Adobe Reader LE, Matthew Miller

Blog posts 2007-08-28

NetSuite, integration and the local loop

NetSuite came to London this week to launch its 2007 edition. Choosing to launch the product outside of the US was a neat way of emphasizing the newly extended language support and other globalization features of the new release. Perhaps, who knows, it was also a convenient way of sidestepping...

Tags: NetSuite, Integration, Customer experience, CRM

Blog posts 2007-06-22

iPhone FAQ

iPhone FAQNot sure I followWhy is installing programs 'bad'?Take a look at the N800 [url=http://www.nokiausa.com/N800/1,9008,feat:1,00.html]features[/url]Buddy of mine showed me his last week--he purchased first day it went on sale, Monday Jan 8--reheheeeallly nice.ahhhBut the network has to support the phone. The phone wont work on other networks regardless if you...

Tags: Telecom & Utilities, Cellular phones, phone, SIM card, Apple iPhone, Cingular Wireless, network

Discussion threads 2007-01-15

BT deal hits billion-dollar outsourcing mark

BT deal hits billion-dollar outsourcing markBT big dealand it is a big deal. It's hoped that the Indian company will hire better English speakers. Yeah right. Pardon me while I fall on the floor laffing!Re.the idea that it will save money. sure it will. They probably hope fewer ppl...

Tags: Retail, imbalance, British Telecommunications, outsourcing

Discussion threads 2006-12-22

Nine great podcasts from MIT's CIO Symposium

What do Monster Technology's Paul Neilson CIO, Dunkin' Brands' Rick Broughton, (Director, IT Strategy), MIT's Jerry Grochow VP of IS, COX New England's Brad Shipp Vice President for Information Technology, Accenture's Bob Suh Chief Technology Strategist, Hyperion's Howard Dresner Chief Strategy Officer, Red Hat's Brian Stevens CTO, HP's Russ Daniels...

Tags: Massachusetts Institute of Technology, audio, Moderator

Blog posts 2006-08-15

Mobile telephony: the unacceptable face of capitalism

Mobile telephony: the unacceptable face of capitalismI wouldnt miss the othersPhone companies try to pass charging customers a higher fee in the name of quality of service.How about the oil industry.They seem to be coming up with new excuses for raising price of oil.Supply and demand it not the reason....

Tags: Advertising & Promotion, Telecom & Utilities, TELECOMMUNICATIONS, T-Mobile, mobile, capitalism, Gestapo, telephony, HotSpot

Discussion threads 2006-07-18

Cirrus Software Case Study: BT

As a division of BT PLC, BT Retail launched BT Indirect Channels BTIC in 1995. BTIC required rapid and effective communications with its channel partners specifically to provide sales and business management training to partners in growing their businesses and provide training and support for the range of products in...

Tags: British Telecommunications, Cirrus Software, Workforce Management, Training And Certification, Business Structures, Strategy, Human Resources, Finance, Management

Case studies 2006-07-13

Skype to make U.S. retail debut

Skype to make U.S. retail debut"I'm sorry. I am currently not at my computer...""but if you leave a message I will get back to you as soon as I go online again. Thanks, and have a great day!"Skype still has much work to doi've been using skype as my ONLY...

Tags: caller ID, Skype Technologies S.A.

Discussion threads 2005-11-18

UK broadband subscriber numbers and market shares

Point Topic published the results of UK broadband market survey. There are over 200 ISPs which buy lines on a wholesale basis from BT Wholesale and a further 100 to 200 which buy through wholesale ISPs such as Telefonica, Griffin, Netservices and Brightview. Some higher profile ISPs (Virgin, UK Online)...

Tags: Internet Service Provider

Blog posts 2005-03-30

UK broadband subscriber numbers and market shares

Point Topic published the results of UK broadband market survey. There are over 200 ISPs which buy lines on a wholesale basis from BT Wholesale and a further 100 to 200 which buy through wholesale ISPs such as Telefonica, Griffin, Netservices and Brightview. Some higher profile ISPs (Virgin, UK Online)...

Tags: Internet Service Provider

Blog posts 2005-03-30

When games get gory

When games get goryNot sure what the big deal is ...Not sure what the big deal is about making it illegal to sell games like GTA (or any M-rated) to minors. I mean, if parents want to let their kids play this crap for hours at a time, shouldn't it...

Tags: Games, Bible, game

Discussion threads 2005-02-22

Copy-blocked CD tops U.S. charts

Copy-blocked CD tops U.S. chartsI opened up Gnucleus and did a quick search for "Velvet Revolver"It appears their copy protection plans aren't helping much.What a load of s--tFirst of all I have looked on Kazar and found the CD without a problem and there have been other top selling...

Tags: Peer to peer (P2P), CD, RIAA

Discussion threads 2004-06-17