bt global services

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IT Services Provider Uses New Solution to Help Customers Cut Costs and Improve Communication

BT Global Services is an IT services provider that offers managed and outsourced services, including design, deployment, integration, management, and assurance. The company also provides specialized services related to unified communications. Its customers are increasingly dependent on e-mail, instant messaging, video, and Web conferencing solutions, and want to combine these...

Tags: Information Technology, British Telecommunications, BT Global Services, Outsourcing, Instant Messaging, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Internet, Online Communications

White papers 2007-10-01

Collaborative Evolution of BT Global Services' Customer Portal

BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of...

Tags: BEA Systems Inc., British Telecommunications, Portal, BT Global Services, B2B, E-business/E-Commerce, Internet

Case studies 2006-01-01

BEA Systems Case Study: BT Global Services

BT Global Services is BT's business services and solutions division, serving customers worldwide. BT was looking to improve integration of the information held within the systems in order to build greater understanding of the businesses it serves internationally. The company also needed to reduce manual intervention and accelerate time to...

Tags: BEA Systems Inc., British Telecommunications, BT Global Services, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software

Case studies

Additional Resources

Services Provider Boosts Business Efficiency With Unified Communications Applications

BT Global Services, a networked IT services provider, wanted to increase its own business efficiency while creating innovative products for customers. Using core technologies in Microsoft Office Communications Server 2007 R2, BT designed a suite of small applications that help people communicate more efficiently by merging common tools such as...

Tags: Unified Communications, British Telecommunications, Microsoft Corp., E-mail, Instant Messaging, Collaboration, Online Communications, Internet

Case studies 2009-10-01

Should we share our Wi-Fi in the name of cloud?

Should we share our Wi-Fi in the name of cloud?Once all the ISPs start implementing volume capsyou can forget that idea.I'm confused...A router turns off when the PC attached to it is turned off?It's already there: FONCheck this:http://www.fon.com/en/info/whatsFonPretty big in The Netherlands already.Sounds great ... UNTIL.......the RIAA sues you because...

Tags: Routers & switches, Wireless LANs, Network technology, NETWORKING, router, Wi-Fi, FON

Discussion threads 2009-06-02

Obama goes offline January 20th 2009, stops using Blackberry

In a month's time Barack Obama will be inaugurated in Washington DC as the 44th US President. It seems likely that a president elected largely as a result of a hugely successful online campaign notable for its transparency will have to give up...

Tags: President, Barack Obama, RIM BlackBerry, CEO, Obama, Generation Gap, Presidential Records Act, Management Generation, E-mail, Security, Online Communications, Oliver Marks

Blog posts 2008-12-22

Tech CEOs: Will they step up in a downturn?

Technology CEOs worth their paychecks are going to use this economic downturn to revamp business models and position for the so-called post recession era. It sounds rather obvious, but why don't all CEOs follow this playbook? We've heard the mantra repeatedly: Reload in a downturn. And a...

Tags: Technology Company, Information Technology, CEO, Forrester Research Inc., Strategy, Social Networking, Management, Online Communications, Marketing, Advertising & Promotion, Larry Dignan

Blog posts 2008-12-02

Simplifying Complexity of Customer Premises Equipment Provisioning for Business Users

British Telecommunications BT is a global leader delivering innovative IT and network solutions to business customers worldwide. BT is transforming its business, leveraging its next generation 21CN network platform to build a customer-centric organization focused on innovation and speed to market. It has adopted an 'Oracle First' approach to strategically...

Tags: Oracle Corp., Network, Provisioning, British Telecommunications, Networking

White papers 2008-12-01

Europe discussing the business of the Semantic Web at ESTC

I've written before about the importance of events that move us past introspection and academic debate, and bring the real benefits of semantic technologies to a wider business audience. As the Semantic Web Gang discussed recently, North America has had the excellent Semantic Technology Conference for several years, and this...

Tags: Europe, Conference, Semantic Web, Research & Development, Benefits, Internet, Business Operations, Human Resources, Paul Miller

Blog posts 2008-08-17

Two flavors of software as a service: Intuit QuickBase and Etelos

There are dozens of flavors of clever applications aimed at the office productivity market, often spawned as a result of the Web 2.0 explosion. Where the Web 2.0 application market is driven by eyeballs and their resulting advertising monetization, the enterprise 2.0...

Tags: Security, Software-as-a-service, Intuit Inc., Intuit QuickBase, Etelos, Developer Platform, Software As A Service (SaaS), Cloud Computing, Collaboration, Emerging Technologies, Oliver Marks

Blog posts 2008-08-14

Who owns the Internet?

Who owns the Internet?The internet isn't free of costsIt's necessary to pay for building, maintaining, and operating the internet. Users pay part of the cost, but, appropriately, not all. Those providing content and often making money for what they supply also are responsible for some of the expenses.So...

Tags: Internet service providers (ISPs), UK Government, Internet, market-force, Internet Service Provider

Discussion threads 2008-08-13

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficiencies

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficienciesShould have bought AMD first.They could have obtained EDS at a later date, then filled it with cheap AMD products. AMD is a steal right now! EDS is currently filled with IBM products.RE: HP seals EDS deal; Services No....

Tags: Electronic Data Systems Corp., Hewlett-Packard Co., IBM Corp., No. 2

Discussion threads 2008-05-13

Dell Services Helps Telco Manage Dynamic Regional Growth Using Virtualised Environment Based on Dell Hardware

Faced with rising demand for computing resources from BT Global Services' businesses in some of the world's fastest-growing economies, the Sydney-based information technology team had to consolidate its disparate, ageing infrastructure to a scalable, robust and highly available platform. This platform had to be delivered cost-effectively, fit within tight space...

Tags: Dell Computer Corp., Environment, British Telecommunications, Team Management, Servers, Processors, Databases, Management, Hardware, Semiconductors, Components, Enterprise Software, Software, Data Management

Case studies 2008-01-21

Nine places where SOA is making a difference, right now

What kind of a year was 2007 for SOA? Yes, there was plenty of disgust and eye-rolling at all the hype around this still-emerging concept. But at the same time, we started seeing more and more examples of companies putting the methodologies and associated tools and platforms to innovative uses....

Tags: Merrill Lynch & Co. Inc., Comcast Corp., SOA, Portal, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2007-12-17

CIO BT Design: JP Rangaswami - Transcript

Dan Farber: JP thanks for joining me. JP Rangaswami: A pleasure Dan, it’s been a while since we’ve met, looking forward to having a proper conversation. Dan Farber: I am as well Dan Farber: JP you have a new role at...

Tags: CIO, Collaboration, Role, Network, British Telecommunications, Customer, Software As A Service (SaaS), Productivity, Asset Management, Networking, Open Source, Emerging Technologies, Operational Planning, Business Operations, Administrator

Blog posts 2007-10-30

Convergence Drives Improved Efficiency, Enhanced Customer Service and Business Growth

When the Danske Bank Group acquired Northern Bank and National Irish Bank from the National Australia Group in 2005 it immediately started planning for the migration of IT services. Rather than attempting to integrate an organisations' existing systems, Danske Bank had a policy of migration to a common platform of...

Tags: Customer Service, British Telecommunications, Convergence, VOIP, Network Technology, It Services, Networking, Telecommunications

Case studies 2007-05-04

JP Rangaswami on open source and hybrids

JP Rangaswami, CIO at BT Global Services and Confused in Calcutta blogger, responded to my post "The True Nature of Open Source," where I said the economics dont favor pure open source as a business model. First, JP makes five points, and believes that economics can favor open source, although...

Tags: IT Management, General, Open Source

Blog posts 2007-04-10

The difference between innovation and invention

Developed nations spend $1,270 per capita per year to boost research and development and knowledge. But the returns are minimal. Thats the conclusion of a Forrester report on national innovation networks. The findings of the report, dated Dec. 12, was...

Tags: Innovation, IT Management, General

Blog posts 2007-03-07

Netvibes, personalized portals and JP's Four Pillars

JP Rangaswamis day job is CIO of BT Global Services. By night and in parallel, hes a thought leader evangelizing blogs, wikis and other Web technologies as game-changing for the enterprise. In a recent postings here and here on his blog, JP gave a concrete example of what his notion...

Tags: SaaS, Web Technology, Software Infrastructure, Personal Technology, IT Management, General, JP Rangaswamis day job, Netvibes

Blog posts 2007-01-04

BT Global Services Achieves 100 Percent Availability With Business Service Management Solution

BT Global Services BT provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs...

Tags: Business Service, Business Service Management, Provisioning, British Telecommunications, ITIL, Process Improvement, Telephony, It Services, Quality, Business Operations, Networking

Case studies 2006-11-01