Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- IT failure at Heathrow T5: What really happened
- Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...
- Tags: Software, CIO, Baggage, British Airways Plc., Information Technology, Problem, Terminal 5, BA, Vanderlande Industries, Vanderlande, Bags, Paul Coby, Airports Authority, Strategy, Tools & Techniques, Management, Michael Krigsman
- Blog posts 2008-04-07
- Crazed supermodel pissed at Heathrow T5 failure
- While researching a detailed post on Heathrow's T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport, learned her bags were lost, and went nuts. This is the first and probably last...
- Tags: British Airways Plc., Corporate Governance, Productivity, Blogging, Business Operations, Corporate Law, Internet, Michael Krigsman
- Blog posts 2008-04-06
- Creating a Customer-Focused, Agile Airline
- British Airways is one of the world's largest international airlines. At the time it was revolutionary, but it was based on proprietary technology, it was difficult to scale and it lacked robust links to other systems, such as the British Airways Executive Club loyalty program and other customer databases. It...
- Tags: BEA WebLogic, BEA Systems Inc., British Airways Plc., Application Servers, Middleware, Enterprise Software, Software
- Case studies 2007-12-01
- Seattle to London, making a trip less costly and more enjoyable using technology
- I am in the Heathrow Airport waiting for my return trip from London to Seattle in about an hour and a half and thought it may be helpful to future travelers to relate my experiences from a technical viewpoint. To set the baseline for my trip, I am a T-Mobile...
- Tags: video, Wireless carriers, Gadgets, On the road, MoTR podcast
- Blog posts 2006-12-20
- British Airways CIO: Paul Coby - Transcript
- INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks. Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's...
- Tags: Customer Service, CIO, British Airways Plc., PC, Information Technology, Business, Technology, TH, Desktops, Strategy, Hardware, Management, Administrator
- Blog posts 2006-10-16
- British Airways CIO: Paul Coby
- In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D. by Administrator
- Tags: CIO, British Airways Plc., Information Technology, Research & Development, Strategy, Business Operations, Management, Administrator
- Blog posts 2006-10-16
- Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs
- British Airways is on record as one of the world's most profitable airlines. British Airways wanted to reduce business in the wake of airline industry crisis following Sept. 11, 2001 and Plan transition to "Streamlined back-office processes" and "Reduce complexity" at new Heathrow Terminal 5, opening 2008. The challenge was...
- Tags: British Airways Plc., Operational Accounting, Roi/Tco, Finance, Managerial Accounting
- Case studies 2006-10-01
- British Airways likely to invest in RFID
- British Airways likely to invest in RFIDDamage or misread RFIDHow's this going to help?They will secretly tag customers in terminal!Sounds funny, huh?RFID Generation 2"RFID Generation 2, the label given to the specifications of a protocol for communication between tags and readers, is currently under review for approval as the worldwide...
- Tags: RFID, British Airways Plc.
- Discussion threads 2005-06-07
- Cisco hooks up with British Airways
- Cisco Systems will help British Airways deploy VoIP throughout its giant Terminal 4 in London's Heathrow Airport.The undertaking involves 14,000 British Airways staff, and around 8,500 Cisco phones.When the system is in place in less than a year from now, calls handled by these phones will be facilitated by Cisco...
- Tags: Cisco Systems Inc.
- Blog posts 2005-05-12
- IBM Case Study: British Airways
- British Airways is the third largest airline company in the world. British Airways wanted to develop a series of mobile Internet services to make the travel experience easier and smoother for its loyalty customers. IBM helped British Airways introduce a facility that allows frequent flyers to use their mobile phones...
- Tags: British Airways Plc., Mobile, IBM Corp., Advertising & Promotion, WAP, Cellular Phones, Marketing, Wireless, Consumer Electronics, Personal Technology
- Case studies
- How SAP Training Skills Development Workshop Takes Trainers to New Heights at British Airways
- As part of a comprehensive SAP implementation called EWS for the airline's engineering function, SAP and British Airways are working in partnership to develop and deliver bespoke training materials to 7,500 users world-wide. The SAP Training Skills Development workshop was a key element in the education strategy, enabling 50 British...
- Tags: British Airways Plc., SAP AG, Training, Workforce Management, Human Resources
- Case studies
- British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
- To gain increased information about bookings and call patterns, British Airways London Eye needed to upgrade its contact centre operations to ensure its customer service matched the success of the attraction itself. The company also wanted to improve the way it handled calls, especially for customers with specific or unusual...
- Tags: British Airways Plc., Avaya Inc., Avaya Call Management System, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Marketing, Enterprise Software, Software
- Case studies
- Webcast: How British Airways Innovated to Compete with "No Frills" Carriers
- In this Vision Series interview, British Airways CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
- Tags: British Airways Plc., Webcast, Information Technology, Carrier, Research & Development, Strategy, Business Operations, Management
- Webcasts
Additional Resources
- 10 hard drive disasters
- Deaths at the hands of bananas, smelly socks and WD-40 are some of the unusual fates to have befallen innocent hard drives, according to a data recovery company. Deaths at the hands of bananas, smelly socks and WD-40 are some of the unusual fates to have befallen innocent hard...
- Tags: Hard Drive, hard drives, data recovery, Dan Ilett, Silicon.com
- News items 2008-07-22
- More big money for work on wind. Yes, that's $1 billion.
- Finavera Renewables which has both wind and wave energy projects around the world has negotiated a deal with an unnamed corporate investor who plans to put up $1 bilion for wind power projects that will create up to 300 megawatts of capacity in British Columbia. The money...
- Tags: Alternative Energy, Agreement, mW, Heather Clancy
- Blog posts 2008-07-22
- Big Brother Getting Bigger Part 2: United Kingdom
- In a move to bring direct competition to the US on who can be the bigger, badder, more blatant Big Brother, the United Kingdom has apparently decided to create a database holding the telephone numbers and email accounts of everyone in Britain. The details of every phone conversation, SMS, and...
- Tags: Phone, Mr., Data Communications Bill, Internet, Storage, Databases, Telecom & Utilities, Hardware, Enterprise Software, Software, Data Management, Nathan McFeters
- Blog posts 2008-07-16
- Is the Dutch model the right reform for U.S. healthcare?
- Is the Dutch model the right reform for U.S. healthcare?a little betterIt's better, in that it involves some competition between private companies, and not full government involvement. It's also good that it provides coverage to everyone.However, as you stated, much of it is paid for by "the wealthy", which...
- Tags: Vertical industries, HEALTHCARE, Insurance, Dutch model, right reform, U.S. Healthcare, health care, reform, government, phone
- Discussion threads 2008-07-15
- More nucs is good nucs? British PM thinks so
- More nucs is good nucs? British PM thinks soYou need to add a question entryWhen environmentalists are finally ignored in lieu of real solutions that actually work.And, of course you found an "expert" who claims nuclear is not viable. I can find an "expert" who will tell you UFOs really...
- Tags: nuc, British PM
- Discussion threads 2008-07-14
- More nucs is good nucs? British PM thinks so
- The Prime Minister of the United Kingdom has gone nuclear. In fact, eight times he intends to go nuclear according to his latest energy message to the British people. With such leadership it seems likely there'll be some push to get new nuclear plants built there. While...
- Tags: Plant, British PM, Leadership, Blogging, Management, Internet, Harry Fuller
- Blog posts 2008-07-13
- Moving house: diary of a dial-up user (part 1)
- Here at ZDNet, we all get on most of the time and I'm lucky to be working with some absolutely lovely people. Behind the scenes, we have a discussion group, and I've been bitching about my lack of Internet the last week or so. My editor-in-chief, Larry, asked me a...
- Tags: House, Phone, Broadband, Phone Line, British Telecommunications, Cable, Tiscali, Telecom & Utilities, Zack Whittaker
- Blog posts 2008-07-10
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
The Cisco Mobility Resource Center offers FREE videos, downloads, podcasts and more, all designed to help small and medium businesses get mobile connectivity solutions, improve productivity and drive sales and revenue.
