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- British Airways Makes Business-Critical Systems Unbreakable and Lowers Total Cost of Ownership
- British Airways plc BA wanted to guarantee availability of passenger-facing and core back-office processes with instant failover, transparent disaster recovery, unparalleled performance, and seamless scalability. The challenge was to cut system management overhead, reduce hardware costs, and optimize data center efficiency to lower energy consumption. British Airways plc BA migrated...
- Case studies 2009-08-01
- IT failure at Heathrow T5: What really happened
- Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...
- Blog posts 2008-04-07
- Crazed supermodel pissed at Heathrow T5 failure
-  While researching a detailed post on Heathrow's T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport, learned her bags were lost, and went nuts. This is the first and probably last...
- Blog posts 2008-04-06
- CDC Respond Boosts Customer Service Levels at British Airways Holidays
- British Airways Holidays BAH is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways customers. BAH's existing system could not support feedback capture and handling on this scale. After evaluating a number of options, BAH...
- Case studies 2008-02-12
- Creating a Customer-Focused, Agile Airline
- British Airways is one of the world's largest international airlines. At the time it was revolutionary, but it was based on proprietary technology, it was difficult to scale and it lacked robust links to other systems, such as the British Airways Executive Club loyalty program and other customer databases. It...
- Case studies 2007-12-01
- British Airways and the Google Search Appliance
- British Airways BA is the UK's largest international scheduled airline, flying to more than 140 destinations and carrying almost 36 million passengers worldwide. Communicating effectively with staff is a challenge in any organisation, but especially in large, global companies - such as BA - where the sheer volume of people...
- Case studies 2007-01-06
- Seattle to London, making a trip less costly and more enjoyable using technology
- I am in the Heathrow Airport waiting for my return trip from London to Seattle in about an hour and a half and thought it may be helpful to future travelers to relate my experiences from a technical viewpoint. To set the baseline for my trip, I am a T-Mobile...
- Blog posts 2006-12-20
- British Airways CIO: Paul Coby - Transcript
- INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks. Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's...
- Blog posts 2006-10-16
- British Airways CIO: Paul Coby
- In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D. by Administrator
- Blog posts 2006-10-16
- British Airways CIO: Paul Coby
- In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
- Videos 2006-10-16
- Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs
- British Airways is on record as one of the world's most profitable airlines. British Airways wanted to reduce business in the wake of airline industry crisis following Sept. 11, 2001 and Plan transition to "Streamlined back-office processes" and "Reduce complexity" at new Heathrow Terminal 5, opening 2008. The challenge was...
- Case studies 2006-10-01
- British Airways likely to invest in RFID
- British Airways likely to invest in RFIDDamage or misread RFIDHow's this going to help?They will secretly tag customers in terminal!Sounds funny, huh?RFID Generation 2"RFID Generation 2, the label given to the specifications of a protocol for communication between tags and readers, is currently under review for approval as the worldwide...
- Discussion threads 2005-06-07
- Cisco hooks up with British Airways
- Cisco Systems will help British Airways deploy VoIP throughout its giant Terminal 4 in London's Heathrow Airport.The undertaking involves 14,000 British Airways staff, and around 8,500 Cisco phones.When the system is in place in less than a year from now, calls handled by these phones will be facilitated by Cisco...
- Blog posts 2005-05-12
- IBM Case Study: British Airways
- British Airways is the third largest airline company in the world. British Airways wanted to develop a series of mobile Internet services to make the travel experience easier and smoother for its loyalty customers. IBM helped British Airways introduce a facility that allows frequent flyers to use their mobile phones...
- Case studies
- How SAP Training Skills Development Workshop Takes Trainers to New Heights at British Airways
- As part of a comprehensive SAP implementation called EWS for the airline's engineering function, SAP and British Airways are working in partnership to develop and deliver bespoke training materials to 7,500 users world-wide. The SAP Training Skills Development workshop was a key element in the education strategy, enabling 50 British...
- Case studies
- Webcast: How British Airways Innovated to Compete with "No Frills" Carriers
- In this Vision Series interview, British Airways CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
- Webcasts
Additional Resources
- Fastest-growing UK sites in January 2008
- Property December 2007 January 2008 Growth, % Total Internet 32,981 33,254 1% First Choice Holidays PLC 1,612 3,874 140% Arcandor AG 1,877 4,396 134% TUI Group 2,065 4,577 122% British Airways 1,963 3,564 82% Moneysupermarket.com...
- Blog posts 2008-03-01
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